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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 568 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers often highlight the excellent protection offered by the Defender Series Pro Hard Shell, along with its good fit and build quality. Some appreciate the grip and the inclusion of a belt clip. However, a few customers have concerns about the bulkiness and price, and some miss the inclusion of a screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-568 of 568 reviews
  • Rated 5 out of 5 stars

    i-phone recommendations

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems in setting it up. Good buy. Purchased case for the iPhone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Customer beware

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My expensive new phone does not seem secure in the holder that came with the case. The clip used to attach it to my belt is too weak. It came off easily. Wish it had a closed loop that a belt could be slid through, to assure a fixed mounting. Overall, not worth the cost.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear that you seem to be experiencing an issue with your belt clip holster for your Defender Pro Series case. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox

  • Rated 5 out of 5 stars

    Phone case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case and helps my phone and it’s protect the phone front and back

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    cover

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product. how to install it could be explained better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always have good service with best buy. Except for one employee who usedhis personal email address to get my rewards points.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    K Brown

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very durable and the clip on allows attachment to free up your hands

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box defender

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the otter box defender and it was a pleasant experience.

    I would recommend this to a friend
  • Cons mentioned:
    Bulkiness

    Rated 1 out of 5 stars

    Terrible Quality And Warranty Process

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY. OtterBox used to make good quality products a decade ago but every year since they have continued to reduce the amount of rubber on the outer shell and padding in the inner shell. Each case I have bought has been ripped apart through normal use after less than a year. Their warranty process is horrendous. They will do everything in their power to not give you a replacement by making the warranty claim process drawn out, forcing you to validate the purchase through an email chain of messages.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear you experienced an issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with our warranty process. OtterBox