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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 374 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers recognize the Defender Series Pro Hard Shell for MagSafe for Apple iPhone 16 Pro Max is praised for its excellent protection, grip, fit, and build quality. Some customers have concerns regarding the case design, bulkiness, screen protector, and price. While many appreciate the feel and MagSafe compatibility, there are mixed opinions overall.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 374 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Bulky

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best cover I have owned, bulky but with a style. Better keep your investment safe.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    IPhone Case Review

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy, great protection for my very expensive I-Phone

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox definitely is a great update to protect my IPhone

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protective

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Husband loves it. Makes the phone more bulky but should protect it well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top notch quality product for a great price. Definitely recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case for a working person

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always liked the defender series pro it's nice and rugged especially for what I do for work I have dropped my phone from the platform of a loader and it protects it.wwwe we ew to the same place and it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    A Ridiculous Order

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is hard to review. The case is great-5 stars. However, Best Buy’s handling of it is a 0. I ordered it on Friday and was promised it on the next day. It never arrived. I called on Saturday and was promised that I would still get it on Saturday. Nope. Didn’t get it on Sunday either. I called and was hung up on, put on hold and left, I was refused when I requested to speak to a manager, and finally was told that they reordered and I would get it Monday. Nope. Finally got it on Tuesday. On Wednesday, Door Dash delivered another one. I called and was told that I could keep the second holster at no charge. The next day I got an email stating that I had to either return the second one or pay for it. I called again and they finally sent UPS to my house to pick up the second one. Best Buy and Door Dash both screwed this transaction royally. I was not surprised about Door Dash because they are terrible, but Best Buy is inexcusable.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We hope you enjoy the Defender Pro Series case. Should you experience any questions or needs as you enjoy this case, please reach out to our CS Team by phone or via chat, and we are happy to help! OtterBox

  • Rated 5 out of 5 stars

    iPhone ottobox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely LOVE IT!!!! Would definitely recommend this case!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m loving the new iPhone and Otterbox. Otterbox has always had a great product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone protector out there

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have always loved Otterbox, they're are a dependable product. That I have never had a problem with.

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Durable. Textured back keeps it from sliding everywhere.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Almost Perfect.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fits the 16 pro max very well, but does not come with a screen protector. I did perceive that reading the box and, of course, assumed it did. It should! Had to purchase a separate screen protector to stick on to the glass, hence only 4 stars. Just my opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Otter Box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best investment protects your phone no worries if you drop

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Very safe case!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent case! Fit well and very secure. Good material!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent case for keeping your phone safe great value

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case was very good kept my phone safe and very durable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have nothing bad to say about this product, it is very good quality

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product, but awkward due to new design.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox Defender has served many of my phones well. So I bought the Defender again for my new phone. Same great case but the new button is exposed and makes holding the phone awkward.

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe

    Rated 5 out of 5 stars

    Defender Otterbox 16 pro max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the way it has mag safe, durability rugged all the jazz

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Durable case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case that’s all I buy is otter box case for my iphones

    I would recommend this to a friend