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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 399 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

89%
would recommend
to a friend

Customers are saying

Customers recognize the Defender Series Pro Hard Shell for MagSafe for Apple iPhone 16 Pro Max is praised for its excellent protection, grip, fit, and build quality. Some customers have concerns regarding the case design, bulkiness, screen protector, and price. While many appreciate the feel and MagSafe compatibility, there are mixed opinions overall.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 399 reviews
  • Rated 5 out of 5 stars

    Why not include camera cover?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very sturdy and protective case for my new iPhone 16! The only complaint is that it does not come with a camera lens protector. Why not include these with the case package. Stop being so greedy! I'm only a return customer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Defender

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s dependable, drop my phone a little to often no issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Durable. Textured back keeps it from sliding everywhere.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case for a working person

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always liked the defender series pro it's nice and rugged especially for what I do for work I have dropped my phone from the platform of a loader and it protects it.wwwe we ew to the same place and it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very safe case!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent case! Fit well and very secure. Good material!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otter Box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best investment protects your phone no worries if you drop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent case for keeping your phone safe great value

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty good case.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a pretty decent case, does the job so I have zero complaints.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Almost Perfect.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fits the 16 pro max very well, but does not come with a screen protector. I did perceive that reading the box and, of course, assumed it did. It should! Had to purchase a separate screen protector to stick on to the glass, hence only 4 stars. Just my opinion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim nice strong case just missed the old ones that came with the screen protector

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Defender Otterbox 16 pro max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the way it has mag safe, durability rugged all the jazz

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OTTERBOX 16 Pro Max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Would recommend to anyone looking for a great do it all case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, works perfectly, I recommend it 100%.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Case iPhone 16

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice atencion, fast, and good products, East to find

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone protector out there

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have always loved Otterbox, they're are a dependable product. That I have never had a problem with.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product, but awkward due to new design.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox Defender has served many of my phones well. So I bought the Defender again for my new phone. Same great case but the new button is exposed and makes holding the phone awkward.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m loving the new iPhone and Otterbox. Otterbox has always had a great product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Durable Case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very durable case for my phone, followed a YouTube video to ensure I installed the case correctly. The USB-C connector is covered by the rubber piece, that requires flipping the rubber piece to open, but protects the connector from dust.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    So very disappointed by the camera button exposure

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used the defender series case for years on all of my phones. It's grip and drop protection are unmatched. However, the totally exposed edge design due to the camera button cut out is totally unacceptable. This was probably some design committee vote that went wrong. All over the web you see this concern met with the following same old feel-good robotic, boiler plate corporate responses from Otterbox: The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please give our Customer Service Team a call, or reach out to us via chat, and we are happy to help with any other questions or concerns you may have. The problem is they CAN'T help with this concern without a redesign of this case. There are numerous other case providers who DO provide appropriate protection for this camera button but Otterbox is apparently leveraging their years long reputation and loyalty without addressing this. Very sad to see because this one is a no-brainer. You can't call your case a "defender" when you have so much exposed raw phone left undefended. It is not only about "drop-protection", but also about edge protection. You do not have to drop this phone at all to incur damage with this case. Your phone can simply bump or slide with nominal contact to do damage. Please do better Otterbox and fix this lazy design.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello, Tim! Thank you for your feedback. We are happy to pass this along to our team. OtterBox

  • Rated 5 out of 5 stars

    iPhone ottobox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely LOVE IT!!!! Would definitely recommend this case!

    I would recommend this to a friend