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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 399 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

89%
would recommend
to a friend

Customers are saying

Customers recognize the Defender Series Pro Hard Shell for MagSafe for Apple iPhone 16 Pro Max is praised for its excellent protection, grip, fit, and build quality. Some customers have concerns regarding the case design, bulkiness, screen protector, and price. While many appreciate the feel and MagSafe compatibility, there are mixed opinions overall.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 399 reviews
  • Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the time I use otterbox Very good products 100% recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter Box is awesome. Work greats. Customer service was even better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple and easy instructions to put together. Does exactly what it’s for.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Look for another case

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this case because I have always used Otter boxes, but this is the first time I am disappointed. It will protect your phone, the only major flaw is the right side camera button. It will most likely break your screen or screen protector if the phone falls and the point of contact starts from that side. I had dropped my phone a couple of times but when it hit the side of the table, it completely shattered my screen protector. I would keep replacing my screen protector because somehow during work it will start to crack from there. Past Otterboxes never had this problem from my experience.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello, John! We are so sorry to hear you experienced an issue with your case and screen protector. Please reach out to our Customer Service Team via chat, and we are happy to help with this situation! OtterBox

  • Rated 4 out of 5 stars

    Phone scalbert

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, but could be easier to put on a belt and take off.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get this case!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super great case, the rubber is strong and doesn’t break. Very comfortable to hold.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case has been a staple since they first came out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The only brand to go with

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Idk about yourself but when you need to protect the phone theres no other brand to trust.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sturdy case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy phone case. My son loves the case . Got the last one that day in fact.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OTTORBOX DEFENDER

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HAVE USED OTTERBOX DEFENDER ON NUMEROUS IPHONES, GREAT FOR Accidental DROPS.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great BUT….

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great BUT, the industrial designer was either scared, lazy, or didn’t know what they were doing. Having cut off the frame and bumper to accommodate the new camera control was sophomoric at best. I will replace this when I find a vetted product that knows what it was doing.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with any other questions or concerns you may have. OtterBox

  • Rated 5 out of 5 stars

    Phone Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can never go wrong with an OtterBox. Love the color.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit phone very well. Less bulky than other cases used in the past

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this otter box but they are usually very well made and are tough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No ther brand to go with

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have several of different colors. Wouldnt chose any other brand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. I love it! Very sturdy my phone is safe.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trying to get that gift card

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy is always the go to shop for my electronic needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s otterbox, there’s nothing more rugged and reliable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otter Box Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otter Box case is nice and solid but it’s a bit bulky.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not My Favorite But It Will Suffice

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't see where this case has a lot more to offer than other cases out there - I believe it was on sale and that's why I purchased it. One thing I absolutely don't like is the case doesn't protect the button on the lower right hand side where you can instantly access the camera. I went to 5 different stores to look for cases and the selection was slim to none - not many choices and/or out of inventory so my hands were tied - I needed a case and went with this one.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello, Danny! The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please give our CS Team a call, or reach out to us via chat, and we are happy to help with any other questions or concerns you may have. OtterBox