Customer Ratings & Reviews
- Model:
- 77-96042
- SKU:
- 6589177
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the excellent protection, grip, fit, and build quality of the Defender Series Pro Hard Shell for MagSafe for Apple iPhone 16 Pro Max. Many appreciate its MagSafe compatibility and the overall feel of the case. However, some customers have expressed concerns about the case design and bulkiness, while others have mentioned issues with the screen protector and consider the price to be a bit high.
This summary was generated by AI based on customer reviews.
Good case
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, durable case with nice design, would buy again
I would recommend this to a friendTrying to get that gift card
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy is always the go to shop for my electronic needs.
I would recommend this to a friendGreat case
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s otterbox, there’s nothing more rugged and reliable.
I would recommend this to a friendGreat case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an awesome case that is durable and can withstand drops.
I would recommend this to a friend✅
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Jdjdjddbnddhdfjfjfjfjjfjdjdndnnfnfjfjfjnfnfjfjdjdjdn
I would recommend this to a friendPoorly constructed
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poorly designed, with section by the camera button breaking, then the plastic along bottom rim...less than 1 year of use
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please reach out to us via chat, and we are happy to help with any other questions or concerns you may have.
- Cons mentioned:Screen protector
RIP OFF
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case is a complete rip off. It has no screen protector on it. The face is completely open so if you drop it the screen can get destroyed. I was in shock when I received it to see the screen was not protected. Called Best Buy about this problem and they said I could buy a screen protector for another 53.00. So, this was 64.00 for case plus additional 53.00 to protect your phone screen. I expected more out of Otter Box than this. (A complete rip off) Do not buy this unless you want just part of your new I phone protected
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! Our engineers removed the built-in screen protector from our Defender Series case to ensure complete functionality with the newest devices, starting with the iPhone X lineup. Our Defender Series was redesigned in order to provide the same drop protection even without the built-in screen protector. The addition of one of our amazing screen protection options provides your phone with premium protection and outperforms our previous Defender Series designs.
- Cons mentioned:Case design
Do not buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible design. I’ve had otterbox for 10+ years. Now looking at other brands that don’t have a chunk missing out of the case for a button. Will not purchase again and do not recommend. I’ve never cracked a screen until now. Terrible design.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case. Please give our CS Team a call at 1-855-688-7269 M-F 8AM-5PM , or reach out to us via chat, and we are happy to help with any questions or concerns you may have on this!
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Overpriced and difficult to add/remove from phone
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Back of phone case doesn’t feel tight and material feels loose. Too much work to add or remove the case from the phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! While we don't recommend removing the case often from your device, we do appreciate the feedback. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Disappointing experience became unusable
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t need to reiterate how flawed the full cut out design is on these cases. Every other manufacturer relized this and pit in a button, even Ofterbox on other cases. Despite this huge flaw i have kept using it off and on with Apples silicon case after breaking two screen protectors under light bumps in my pocket. What no one has mentiion if how unpleasant the hand feel is around the camera button cutout. It want to pull away and roll off the end of the phone with the slightest pressure. Holding it in mu right hand feels like i am clicking a button on the edge of my finger and palm. This is my least ised case and a waste of my hard earned money.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please give our CS Team a call, or reach out to us via chat, and we are happy to help with any other questions or concerns you may have.
Not worth it
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dropped my phone from about waist high, straight on the back. Sigh of release cause it wasn’t the screen. Until I seen the glass around the camera lenses was shattered, no big deal. Then I removed the case. The whole back of my phone was shattered. I didn’t even know the 16 pro max has glass on the back but it does. So a case that has a hard case, a padding on that hard case and the exterior silicon case didn’t stop my phone from shattering at a waste height drop is pretty sad. Especially from a company that claims it’s “ For 7X military standard drop defenses”.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please reach out to us via chat with any questions or if you would like a new case.
Good product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good strength. Wish it was as strudy as the oldschool otterbox
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Marcos! The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please give our CS Team a call, or reach out to us via chat, and we are happy to help with any other questions or concerns you may have.
Trouble returning
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered it only. The computer system in the store gives a different color then what it states on line. It’s been a nightmare trying to return it
No, I would not recommend this to a friend- Cons mentioned:Case design
Do not buy! Not the Otterbox we loved :(
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used Otterbox cases for every iPhone I have had. But this case is by far the WORST case design from them-ever. I’m so disappointed.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please give our Customer Service Team a call, or reach out to us via chat, and we are happy to help with any other questions or concerns you may have.
bad phone case
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the packing of the case was poorly packaged the box was halfway ripped the case looked like it was preowned
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re so sorry to hear about the trouble with your product! We assure you that we do not sell preowned products from OtterBox.com. Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!
Not my favorite.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned the day after I bought it. The cut out for the camera provides no protection for the phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! Thank you for your feedback! We are always looking to improve on our cases with each iteration! If you need help with your case, we are happy to help! Please reach out to our CS team via chat and we are more than happy to assist!
no charging
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not charge on my stand. Disappointed. Unless you need the protection!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear you are experiencing an issue with your case related to charging. Please reach out to our Customer Service Team as we are happy to assist!
Cracked by the Camera Control
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Material is good! However my screen protector cracked right along the side at the spot where the case does not protect the phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear that you experienced an issue with your screen protector cracking. If the screen protector referenced is an OtterBox product, please reach out to our CS Team by phone or via chat, and we are happy to help with this via our great warranty.
16pm
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be advised this case DOES NOT come with a belt clip
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Joey! With our ongoing sustainability efforts, we have made the decision to remove holsters from the packaging. However, we still include a coupon code in every box to redeem for the Defender Holster accessory. If you need assistance with getting a holster, please contact our customer service team and we are more than happy to assist with this over the phone, or via chat!
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped my phone once from about 10 feet and the back glass completely shattered
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please reach out to us with any questions or if you’d like a new case.