Customers are pleased with the Defender Series Pro Hard Shell for MagSafe for Apple iPhone 16 Pro's protective qualities and secure grip. Many appreciate the build quality, precise fit around the buttons, and ease of accessing the phone. The color options and MagSafe compatibility are also well-received, while some customers have expressed concerns about the case design, bulkiness, and cutout.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 206 reviews
Rated 5 out of 5 stars
OtterBox Defender case
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I've always used OtterBox cases. Their worth every penny.
Hello! Thank you for your feedback! We apologize for any inconvenience you are experiencing charging your device on a wireless charger. Otterbox designs our cases according to the Apple Design Guidelines and our products are tested across a large number of charging products, while we do not have specific information on your specific charging pad, if they follow the Apple specs, all OtterBox Defender Series cases will work with it.
Cons mentioned:
Case design
Rated 1 out of 5 stars
Do Not Buy
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The cut out in the front will lead to your skin roughing the screen when using it one handed. It makes it nearly impossible to swipe back while this is happening.
Otterbox dropped the ball by not putting a full surround on the front of this phone.
Also, where the cutout goes behind the camera button does not clip in well at all and is loose 24/7.
This case is a waste of money.
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!
Cons mentioned:
Case design
Rated 1 out of 5 stars
Terrible Design, Your Screen Will Break
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have run OtterBox cases for over 15 years, and this is the only one I’ve ever returned. This case doesn’t protect your screen. After a week I realized my screen protector was smashed, the new button for the camera caused OB to apparently decide to just leave a blank space on the side. Now the screen is exposed where that button is, and if you’re like me you’ll learn why that’s a bad thing quickly. Terrible design, apple cases don’t have this empty spot. Not sure why a dedicated case company can’t figure it out.
Hello Brian! The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please give our Customer Service Team a call, or reach out to us via chat, and we are happy to help with any other questions or concerns you may have.
Rated 5 out of 5 stars
Awesome
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Really awesome did i mention how awesome this product is
This reviewer received promo considerations or sweepstakes entry for writing a review.
Absolutely a poor design . My phone fell off car magnet , fell 6” and my zag screen saver cracked . So much for their drop test . The sides are not high enough to protest sides of phone. This happened week after I purchased it . It will be going back to store . Junk
We’re so sorry to hear about the trouble with your product! Please reach out to us via chat, and we are happy to help with this!
Rated 2 out of 5 stars
Not enough screen protection
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Ive used the defender models on several phones in the past,….GREAT protection all around …UNTIL NOW!! The front bezel is now almost level with the screen…so really it offers very little protection for the screen edge……which is probably the most vulnerable part of the phone. Its a very strange part of the design to delete since it was the reason so many use that particular model. So im very dissappointed in this newest version for the iphone 16 pro
Thank you for your feedback regarding the new OtterBox - Defender Series Pro Hard Shell for MagSafe Series. We have taken your feedback to the company for future consideration.
Rated 1 out of 5 stars
Uncomfortable Grip and Camera Control Issues
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have used Otterbox since the iPhone 4S. They’ve always provided complete protection until now. Whether it was lack of collaboration with Apple or just engineering, this year’s defender pro has issues that lack confidence in the brand. Number 1 has to be the camera control button protection. There is none. A full inch on the most sensitive part of the phone is unprotected. The gap in this area creates another issue. For right handed individuals, it’s impossible to find a comfortable grip in the left hand. I can grip in my right hand, but that forces me to use my non dominant hand to type and swipe. Ive had the case for 1 week and dread picking up my phone every time. I expected more from a $65 case. I’ll be using my $7 ESR case which is superior to this. OtterBox is not recommended.
Hello! The new and improved design works seamlessly with Apple's new camera control button on the Apple iPhone 16 line of our cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated up from Drop+ 4x rated on previous versions.
Rated 2 out of 5 stars
Thin.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
New case is very thin. Not near as robust and beefy as the otter box defender of the past. Camera lenses practically sit flush with outside of case so finger prints all over lens from talking on phone all the time resulting in blurry pictures. Cutout for camera is odd. Side zoom doesn’t work to often on iPhone anyways. Would have liked a simple button push and forget about the slide zoom on button with finger.
We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269 M-F 8AM-5PM , or reach out to us via chat, and we are happy to help with this!
Rated 2 out of 5 stars
Sticky cover
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The cover for the charging cord is difficult to open
Hello! Thank you for your feedback! We are always looking to improve on our cases with each iteration! If you need help with your case, we are happy to help! Please reach out to our CS team via chat and we are more than happy to assist!
Rated 1 out of 5 stars
Not protective
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Such a big gap around buttons that the screen edge is exposed. Glass shattered in first week
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hello! We are so sorry to hear you experienced an issue with your case and screen protector. If the screen protector is our product, we would be more than happy to assist with a warranty replacement. Please reach out to our Customer Service Team via chat and we are happy to help!
Cons mentioned:
Case design
Rated 1 out of 5 stars
Bad Design
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Huge gap for the camera control button leaving it vulnerable to drops.
Hello Jason! The new and improved design works seamlessly with Apple's new camera control button on the Apple iPhone 16 line of our cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated up from Drop+ 4x rated on previous versions.
Rated 2 out of 5 stars
Case review
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The edges catch in my pocket, the cutout for the camera button makes the case hard to hold, I liked their case on my previous 14 pro much better
We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this!
Cons mentioned:
Case design
Rated 1 out of 5 stars
Do not buy Otterbox anymore
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The design and quality is poor on iphone 16 pro defender case. I returned mine for refund.