Customer Ratings & Reviews
- Model:
- 77-96031
- SKU:
- 6589195
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the excellent protection, great grip, and build quality of the Defender Series Pro Hard Shell for MagSafe for Apple iPhone 16 Pro. Users also appreciate the perfect fit around the phone's buttons, ease of installation, and the appealing color options. Some customers have expressed concerns regarding the case design and bulkiness. Overall, the case seems to be well-received for its protective features and user-friendly design.
This summary was generated by AI based on customer reviews.
Not protective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a big gap around buttons that the screen edge is exposed. Glass shattered in first week
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear you experienced an issue with your case and screen protector. If the screen protector is our product, we would be more than happy to assist with a warranty replacement. Please reach out to our Customer Service Team via chat and we are happy to help!
- Cons mentioned:Case design
Bad Design
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Huge gap for the camera control button leaving it vulnerable to drops.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Jason! The new and improved design works seamlessly with Apple's new camera control button on the Apple iPhone 16 line of our cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated up from Drop+ 4x rated on previous versions.
Case review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The edges catch in my pocket, the cutout for the camera button makes the case hard to hold, I liked their case on my previous 14 pro much better
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear you are experiencing issues with your case. Please reach out to us via chat, and we are happy to help with this!
- Cons mentioned:Case design
Do not buy Otterbox anymore
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The design and quality is poor on iphone 16 pro defender case. I returned mine for refund.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! While the original purchase placed fully met your needs, please contact our Customer Service Team with any product questions.
Shop Elsewhere
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received the wrong Otter case from Best Buy and their customer service team made it very difficult to return.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! While the original purchase placed fully met your needs, please contact our Customer Service Team with any product questions.
Need little more engineering.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Camera lens protector did not fit with case. Had to dremel edges of camera area of case in order for protector to fit.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .As we do not test our cases with other retailers products such as a camera lens protector, we do offer a variety of products that work with our cases. Please give our CS Team a call at 1-855-688-7269 M-F 8AM-5PM , or reach out to us via chat, and we are happy to help with this!
Broke
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my case broke and I had to replace the screen- a $600 cost.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please reach out to us via chat with any questions or if you would like a new case.
No more Otterbox for me, Sad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor protection. Exposed screen. I have purchase Otterbox case for my previous phones, but this one is terrible. I don't know what they were thinking.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello James! The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with any other questions or concerns you may have.
- Pros mentioned:Fit
Excellent case for an iPhone 16 Pro!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up making the purchase at Target because it was out of stock at my local Best Buy, but I love this case. It fits my iPhone 16 pro perfectly. Great texture and the cutout for the camera is perfect. Some have complained that the button is exposed, but you couldn't possibly operate the camera zoom function if it was covered. it charges my phone well on my Insignia 4-IN-1 Wireless charger stand also.
I would recommend this to a friend The side where the new camera button is weak
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case altogether is good except The side where the new camera button is. It broke pretty fast and was structurally unsound. Phone has scratches in it. Were the case failed.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case. We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!