Customer Ratings & Reviews
- Model:
- 77-86579
- SKU:
- 6491686
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the excellent protection offered by the Defender Series Pro Hard Shell for Samsung Galaxy S22 Ultra, along with its great fit and overall case quality. Some find the added bulk and price to be drawbacks. Additionally, a few customers have noted the absence of a screen protector and potential issues with wireless charging.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Protection
High quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent protection feels great in heand worth the money
I would recommend this to a friend - Pros mentioned:Fit
ShellT
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how the case fits phone so snug. Great product.
I would recommend this to a friend - Pros mentioned:Fit
Otterbox samsung s22 ultra
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit on sale makes better price better on wallet
I would recommend this to a friend - Pros mentioned:Protection
Great case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case so far. Definitely add a lot of protection.
I would recommend this to a friend - Pros mentioned:Protection
Great safty
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item for your phone to save stress if it breaks
I would recommend this to a friend - Pros mentioned:Fit
Great protection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for my Samsung galaxy s22 ultra............
I would recommend this to a friend Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otterbox is overpriced for the quality.I think that the rubber cover easily deteriorates and gets dirty.I just settled because this is the only brand option available when s22 ultra came out.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Defender Series Pro is deteriorating! That's certainly unusual, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Not as good as they used to be
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this case for my new Samsung Galaxy S23 Ultra since I had purchased the same brand for my previous Samsung Galaxy Note 20 and I was kind of disappointed in the drop in build quality. The frame plastic became brittle after a couple months and no longer stayed snapped together. I sadly had better luck with with the clear plastic case I bought from the phone company.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that you experienced an issue with the front frame portion of your Defender Pro Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Functionality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still getting used to the new phone, upgraded from a s9, so lots of changes have happened Would be 5 star if they didn't change any of the functionality from the s9 to the s22
I would recommend this to a friendUnrivaled
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't get much better than this phone. It's unrivaled when it comes to photography, with a digital and optical zoom. But be sure to encase it in a holder, such as an Otterbox. Also use a screen protector, as this phone's or layer is not replaceable glass, but the video screen itself.
I would recommend this to a friendNeeds a rotating clip
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clip does not rotate so it requires me to remove the phone from the clip to use the stylist. A rotating clip would solve that issue.
No, I would not recommend this to a friendAmazing Phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung galaxy S22 Ultra is an amazing phone. I had S22+ which I lost a day prior to buying my S22 Ultra. Frankly, it wasn't a difficult choice among other phones but I fell in love at first sight. I'll definitely recommend this phone to my friend and family members.
I would recommend this to a friend- Cons mentioned:Price
The standard.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid product. Consistent. A bit price but backed by a great warranty.
I would recommend this to a friend - Cons mentioned:Screen protector
Not the same
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No front screen protector like older versions. Ridiculous
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there! We're so sorry for any disappointment you've had with your Defender Series Pro case. Our engineers removed the built-in screen protector from our Defender Series case to ensure complete functionality with the newest devices. Our engineers redesigned our Defender Series in order to provide the same drop protection even without the built-in screen protector. The addition of the Alpha or Amplify Glass provides your phone with premium protection and outperforms our previous Defender Series designs. We'll be sure to share your feedback with our design team for you though. Please feel free to give our CS team a call at 1-855-688-7269 with any questions or if you'd like to chat about this further.
Best,
OtterBox Customer Support
junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with it to big and bulky hard to use the side buttons the belt mount is very uncomfortable when using it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're having troubles with the buttons on your Defender Series case! We appreciate your feedback about the size of your case and the feeling of the included holster, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be happy to get you a replacement case to resolve the issues you've been running into with the buttons on your OtterBox. Give us a call at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Poor Design and durability.
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have gone through 2 of otterbox pro in less than 3 months Holster will not keep my cell phone locked in place and i lost my phone.Was lucky to find phone.Otter box used to be a great product but the customer service is terrible.They want to charge you 9.99 to ship you a new one.Wrote an email to the company and the response was a bunch of excuses.Why would I as consumer pay this when the new one I recieve will be just as bad as the last 2 I paid for broke.I will now carry in my back pocket.
No, I would not recommend this to a friendIt's a phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very user friendly, glitches sometimes, freezes here and there.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Sorry to hear you're having some tech issues with your new device. Not quite sure how your post on that got synched up with the product listing for an OtterBox case, but we thought we'd give you a heads-up on that in case you wanted to get with Best Buy to have that adjusted to better reach your intended audience.
If you ever have any Otter questions or concerns, just give us a ring at 1-855-688-7269 and we'll always be happy to help!
Best,
OtterBox Customer Support
I am satisfied with this product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so excited to have this product to protect my cell phone, the quality of this Otter Box -Defender Series Pro. for Samsung galaxys22 ultra is excellent.
I would recommend this to a friend- Cons mentioned:Price
Does not defend against drops
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped my phone from about 40" on the corner of the otterbox and my screen busted. Absolute waste of $60
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello David! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Flimsy shell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shell is loose and make the whole case flimsy. Don't recommend
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .You're not wrong to expect a snug fit from the Defender Series Pro case, and we're sorry that your S22 Ultra is feeling a bit loose within. Let's take it from the top with a brand-new warranty replacement, which we suspect will cinch everything down properly. Just ping our handy Otters through the following link, and we'll take it from there!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Service Team