Customer Ratings & Reviews
- Model:
- 77-86579
- SKU:
- 6491686
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the excellent protection offered by the Defender Series Pro Hard Shell for Samsung Galaxy S22 Ultra, along with its great fit and overall case quality. Some find the added bulk and price to be drawbacks. Additionally, a few customers have noted the absence of a screen protector and potential issues with wireless charging.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Price
Too pricey
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too pricey. Bought a nicer over-the-counter protector
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there! So sorry if the Defender Series Pro case for your Galaxy S22 Ultra wasn't what you were hoping for. We think the cost of the unit is well worth the high-caliber protection, outstanding customer service, and limited lifetime warranty that all come along with the product. We sincerely appreciate you taking the time to share your thoughts on this case with us though. Please feel free to give our friendly Otters a ring at 1-855-688-7269 with any questions, concerns, or if you'd like to chat about this some more.
Cheers,
OtterBox Customer Support
No phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t review the performance of this item because I haven’t gotten the phone that goes in it. Waiting since 2/25 for the phone
I would recommend this to a friendDoes not fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not fit the phone I have I have a s22 Ultra and the product said to fit a s22 Ultra phone the case was not shaped like the phone was the phone case the end of it was rounded on all 4 corners of the case but the s22 ultra I have bought some Verizon has 4 corners not rounded I don't know why Best buy selling that case like it is it does not know Samsung s22 Ultra
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're very sorry to hear you've had such an unusual and discouraging experience with your recent Otter purchase. Did you receive all of the components of the case—inner plastic shell (lid and base), and outer synthetic rubber slipcover?
If you haven't already returned the item to Best Buy, please do feel welcome to give us a call at 1-855-688-7269 and we'll be glad to help get to the bottom of this mystery and figure out the best path to make sure your S22 Ultra gets properly fitted for maximum protection going forward!
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Otterbox defender case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not like that there is not a screen protector built in
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We appreciate the candid feedback on your preference for a case with a built-in screen protector. Although that was a longstanding feature of our signature Defender Series, we began shifting away from that model back in 2017 in an effort to provide the best balance between protection and performance as touchscreens became increasingly larger and slightly curved.
If you're looking to add another layer to the mix, our Alpha Flex screen protector can be paired with the case for extra security. Feel free to take a closer look right here at Best Buy, and definitely give our friendly Otters a call at 1-855-688-7269 with any questions and we'll always be happy to help!
https://www.bestbuy.com/site/otterbox-alpha-flex-series-screen-protector-for-samsung-galaxy-s21-ultra-5g-clear/6439192.p?skuId=6439192
Best,
OtterBox Customer Service Team
Sharp edges, not as good as previous versions.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased many otterbox defender pro cases. This case does not feel or look as sturdy as previous versions. The case was softer and seams that it would be a better absorber than this hard case. Also, at the location for the stylus, the edge is sharp and cuts into the palm of ones hand when holding.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear about your disappointment in your Defender Pro Series case! While it may seem that your case is not as sturdy as versions you've experienced before, our Otter Engineers are always working at improving each case that is released. Your Defender Series should protect your device in all the ways you've come to know and love with previous experiences!
We do appreciate your feedback regarding the troubles with the stylus section of the case. We will be sure to pass this along to the correct team for you.
If you have any further questions or concerns, we would love to hear them. Just give us a ring at 1-855-688-7269.
Kindly,
OtterBox Customer Service Support
Front Cover Should Be Included
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good product. I think a protective front cover should be included.
I would recommend this to a friendLose fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case is very loose on the phone and the phone actual can pop out if the case quite easily.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! It's odd to hear about the poor fit of your case, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Horrible let down Otter Box
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish i could give a zero. Left the store with brand new phone in the otterbox. First time i took it out of case, it was scratched all over the side and back of phone because it didn't surround to phone snugly. Doesn't even look like I've had a case on it at all.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there! We're very sorry to learn about your experience with the Defender Series Pro case for your Galaxy S22 Ultra. We specifically designed this case to work seamlessly with the unique style and features of your device, so this is definitely surprising to hear. We do recommend the occasional case cleaning with warm water and mild soap to prevent the build up of any dirt or dust. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you need a new case.
Warm Regards,
OtterBox Customer Support
- Cons mentioned:Wireless charging
Won't allow wireless charging
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks rock solid but it won't allow wireless charging.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! While that case is compatible with Qi charging, some chargers will perform better than others, so a different charging base may work better for you. Additionally, we recommend OtterBox Power accessories for the best wireless charging experience. If you end up running into any issues with your case, please don't hesitate to reach out to our stellar team of Customer Service Otters through the link below or give us a ring at 1-855-688-7269.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Loose and doesn't fit well
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is loose and creaks and shifts around the phone constantly. Not only is it annoying and irritating it's also not protecting the phone as it should. Definitely has serious quality defects.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry you are experiencing looseness and creaking sounds with your case. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Stay away
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy, I've had otterbox cases since the Samsung s7 and this is the first one that has felt significantly lower in quality. I have had it for 8 months and it has started to peel not only that but due to it being loose fitting it failed to protect my phones screen.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We are so sorry to hear that you've had such a discouraging experience with your most recent OtterBox. Everything we do is to try and limit the potential for outcomes like what went down with your Galaxy S22 Ultra's display, but unfortunately, any given impact is still subject to some unique dynamics that prevent us from being able to remove all exposure to risk.
Our warranty won't be able to help with device repairs, but we would very much like to help get you set up with a new case to address that peculiar peeling and generally get you a fresh start on that side of things. Please feel welcome to give us a call at 1-855-688-7269, and we'll be glad to assist you further.
Kindly,
OtterBox Customer Service Team
Broke in less than a month.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Belt clip broke in less than a month. Case is loose and squeaks. Otterbox is not the quality product it was at one time. I recommend something less expensive.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there, James! We're very sorry for any discouragement you've had with the Defender Series Pro case for your Galaxy S22 Ultra. We understand that you expect more longevity out of your OtterBox products. That case should be sitting snug and secure on your device though. We'd like to dive a bit deeper into things in order to find the best path forward for you. Please give our customer service team a call at 1-855-688-7269 and they'd be more than happy to troubleshoot things and go over your warranty replacement options with you.
Kindly,
OtterBox Customer Support
- Pros mentioned:Case quality, ProtectionCons mentioned:Screen protector
Good protection for your phone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had an Otter Box defender case for a S3, S5, S7 S10+ and now a Galaxy s22 Ultra. Were great when they came out would use for a couple of years and my phone would come out looking brand new. Starting with the s7 they seemed to cheap out and not include a screen protector. This cheapened the experience but I still did not break a single phone until I ran over my s10+ with my van. This however I feel was the Defender cases fault due to the phone falling from the holder constantly. This S22 Ultra case seems to have a better clip keeping the phone attached to the holder better. Still lacking a screen protector but I still need a case that fastens to my belt because in my pocket it would get crushed. Overall it's good protection for your phone.
I would recommend this to a friend otter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Considering the price, not impressed. The edges do not cover the edges for the S22 ultra
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear you're not super impressed with the Defender Series Pro case. Although we've left a lower profile at the side edges to allow a great interaction with the S22 Ultra, the raised lip at the top and bottom of the front will allow you to set the Galaxy/Otter combo down on a flat surface without it making contact.
If you're overly concerned about the safety of your device display in the event of a drop/impact, our Clearly Protected Film or Alpha Flex screen protectors can serve as an excellent companion piece for added security, so those might be worth checking out. :)
Best,
OtterBox Customer Service Team
The item is not working properly
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This defender is not working well, but maybe the one who put it on the phone doesn't know to do it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .So sorry to hear you're having some trouble with your Defender Series Pro case, James. We'd like to dive a bit deeper into this with you to see what we can do to help. Give our friendly Otters a ring at 1-855-688-7269 and they'd be happy to troubleshoot things with you.
Best,
OtterBox Customer Support
Not worth it
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It always bends up on the far right corner then it breaks my screen protector always
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there! We apologize for any inconvenience you may have experienced with the Defender Series Pro case for your Galaxy S22 Ultra. Are you using this case with an OtterBox screen protector? We design all of our cases and screen protectors to work seamlessly together, so this is a bit surprising to hear. However, since we don't perform any third party testing, we're unable to guarantee the compatibility between our case and another company's screen protector.
We hope that the Defender Series Pro case has worked well in keeping your phone safe so far, but we'd like to dive a bit deeper into things with you in order to better understand what's going on here. Please give our awesome Otters a ring at 1-855-688-7269 and they'd be more than happy to assist you further.
Kindly,
OtterBox Customer Support
Otterbox situation
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a question, if i broke my Otterbox clip am i cover to replace it?
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are sorry to hear you experienced an issue with your belt clip holster for your Defender Pro Series case. We have an amazing warranty that is designed to help with this type of situation. Please give our CS Team a call at 1-855-688-7269 and we are happy to help you out!
My phone screen is crack
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought this phone paid 70 dollars for a case . And the phone dropped and my screen got crack.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We are genuinely sorry to learn that the display of your S22 Ultra sustained such damage while under the watch of the Defender Series Pro case. Every effort is made—from design and materials to manufacturing and post-production testing—to ensure that our cases will provide the best protection available to help limit the potential for such discouraging outcomes, but unfortunately, any given incident is still subject to unique variable that prevent us from being able to eliminate all risk.
Our warranty cannot be extended to your Galaxy device, but we would very much like to help get you set up with a new case for a fresh start on that side. Just give us a call at 1-855-688-7269 and we'll be glad to assist you further.
Kindly,
OtterBox Customer Service Team
Otter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with it and disappointed Best Buy doesn’t stand behind it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .What's going on with your current Defender Series Pro case that has you feeling so down on it? Just so you know we've got a great warranty to help replace your case if it's somehow been compromised. Feel free to give our friendly Otters a call at 1-855-688-7269, and we'll be glad to see what can be done to help turn things around for you!
Best,
OtterBox Customer Service Team
Not good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very good just not a good design and has flaws
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Dylan! We're sorry to hear the Defender Series Pro case for your Galaxy S22 Ultra wasn't what you were hoping for. We're not sure what exactly went on here for you to have such an unhappy experience, but we'd love to hear more from you in order to better understand what's going on here. Please give our customer service team a call at 1-855-688-7269 with any questions, concerns, or if you'd like to chat about this some more.
Cheers,
OtterBox Customer Support