Customer Ratings & Reviews
- Model:
- 77-91255
- SKU:
- 6525846
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the excellent protection and snug fit offered by the Defender Series Pro Hard Shell for Samsung Galaxy S23+, with many praising its quality, grip, and ease of use. Some find the design sleek and sturdy. However, a few customers have noted concerns about the added bulk and price of the case.
This summary was generated by AI based on customer reviews.
Durability issues
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Durability has gone way down hill. I had my last otterbox for over 5 years and it was stoll hanging on when i swapped phones. This one broke within a month
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this!
Poor quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke on me the same day. Not worth the price.....
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Oh no! We're so sorry to learn about your experience with the Defender Series Pro case for your Galaxy S23+, Bill. We know that you expect more longevity out of your OtterBox, but this is definitely surprising to hear. The good news is, we have our amazing product warranty in place to keep you covered when things go sideways like this. Please give our friendly Otters a ring at 1-855-688-7269 and they'd be more than happy to look into your case replacement options with you.
Best,
OtterBox Customer Support
Defender does not fit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not fit my Samsung S23 Ultra. The box said that It will fit my phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! The Defender Series Pro for the Samsung Galaxy S23+ is not compatible with the Samsung S23 Ultra. We are sorry for the confusion however, we do make plenty of Samsung S23 Ultra cases that are compatible with your device!
Quality going down hill
|Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality is going down with every new case bulky for no reason
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that you have experienced an issue with your Defender Pro Series case. The Defender Pro Series is designed to provide rugged protection for your device. If the style of the case is not working well for the way in which you had hoped to use it, we have additional case options that would be sleeker. If you are experiencing a specific issue with the case that may be solved by replacing the case under warranty, we are also happy to help with that. Please give our CS Team a call at 1-855-688-7269 should you be experiencing a warranty need, or if you have questions we may answer about the case options for your device.
OtterBox
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like this case I prefer the Platinum series which isn't sold anymore.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that the Defender Pro Series case is not to your liking. If our Customer Service Team may be of assistance with questions or issues, please give our CS Team a call at 1-855-688-7269 and we are happy to help.
Disappointing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in store. For the cost, I would expect much better. I haven't bought an OtterBox in years but I had a gift certificate and a new phone so I figured it was a good reason to get a nice case. The phone does not fit snuggly in the case. It wiggles front to back, especially in the top right corner (meaning it is likely to be damaged in a fall). The case creeks and squeakes in my hand as I adjust my grip. It does not give much confidence. The rubber outside sleeve doesn't fit on the inner shell properly so the lines on the back of the case are slightly curved where they should be straight due to the rubber being stretched unevenly. The cutout in the rubber for the camera hole is a different shape from the plastic shell so the rubber distorts, lifts around the edges, and has a strange bump just above the camera. I can buy a $8 case that fits better than this. At first, I thought that must have bought a counterfeit OtterBox but how would something like that happen at a brick and mortar store.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there! We're very sorry to learn about your disappointment with the Defender Series Pro case for your Galaxy S23+. We design all of our cases on an individual basis to ensure their seamless compatibility with the unique style and features of each device, so these fit issues are definitely surprising to hear. We'd like to dive a bit deeper into things in order to make sure this is sorted out for you. Please give our customer service team a call at 1-855-688-7269 and our Otters would be happy to help find the best solution available for you.
Kindly,
OtterBox Customer Support