Labor Day Appliances SaleEnds 9/16. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 414 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers express satisfaction with the excellent protection, precise fit, and high-quality design of this phone case. Users also appreciate the lightweight feel and the comfortable grip that makes the device easy to handle. While some customers feel the price is high and desire more color variety, the overall consensus highlights a sturdy and well-designed product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 414 reviews
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Be at Ease w/The Otter Box

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otter Box is my absolute favorite. I love the belt clip, and how it swivels. The case itself is very easy to assemble onto the phone. Easy to remove for cleaning as well.I have dropped my phone at least 25 times since I purchased it. I don't even flinch because I know I have the best product on the market to protect my phone. I highly recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Otterbox wins again

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case fits my S23+ like a glove but is easy to remove and reattach without the case becoming worn and loose. The USB cover seems to be holding up, locking back in place when the port is not used and doesn't seem to wear out unlike other cases I've had. The only reason I give it 4 stars is that I wish it had a better kickstand attached than having to use the beltclip attachment but this is not a dealbreaker by any means since other cases don't even give you that option! When attached, the case fully protects the phone while retaining a slim profile.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Gets the job done

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects my phone better than any other case ive ever had.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox cellphone holder

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this product. I dropped my phone and it did not break the glass and it fell on concrete. Amazing. The case is very strong.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best Option

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, great protection. I've purchased this model for other phones in the past and always keep coming back.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Phone case

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great very strong case a bit pricy but as lonf as it works

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for my phone. Really good price. I recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Durable

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fact that it's durable and dont lift up on. the sides

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great phone case

    |
    Best Buy Employee
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I buy this case for every phone I get and have never had an issue the company also has great customer service.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lady at best buy looked one up i wanted then ordered the wrong one.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We are confident that the retailer will help with this issue. Please feel free to reach out to the retailer you are working with on this. OtterBox

  • Pros mentioned:
    Fit
    Cons mentioned:
    Bulk, Price

    Rated 5 out of 5 stars

    Great product!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfectly, lightweight and not bulky like my past Otter-boxes. Slightly expensive for what it is though.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Great buy for protection and grip design.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otterbox defender lives up to its reputation as being a strong and steady protector for my phone. This was a great buy and is definitely worth it for those looking for great protection from drops, and a solid grip of the device.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Ultimate Protection and Style

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the OtterBox Defender Series Pro Hard Shell in Black for my Samsung Galaxy S22 from Best Buy, and I couldn't be more satisfied with my choice. This case is the perfect blend of rugged durability and sleek design. It feels incredibly robust, providing me with the confidence that my phone is safe from unexpected drops and mishaps. The precise cutouts and responsive buttons make using my phone a breeze. Overall, the OtterBox Defender Series Pro case not only offers exceptional protection but also adds a touch of sophistication to my device. I wholeheartedly recommend it as an excellent investment for anyone looking to safeguard their Samsung Galaxy S22.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product. Worth the money.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work in a very hot/cold and dusty environment and constantly use my phone for QC purposes. As a result I've dropped the phone multiple times on very hard surfaces and I have not damaged the phone once from them. As an aside, this does not come with a screen protector. It comes with a belt clip for easy to reach use. Make sure the release clip is on top for orientation to avoid accidentally not holstering properly and dropping the phone. Make sure to buy one the 2 packs to accompany this to protect the screen itself.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Samsung Galaxy S23 Otterbox Case And Holster

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung Galaxy S23 Otterbox Case And Holster is a great product,it protect my phone from drops and scratches,also it is slim,lightweight and very comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    great case with a unnecessary clip

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not realize that this came with a clip/top to the phone, honestly I used it for the first week and wont much more, it creates way to much bulk to an already bulky phone. Grip on the case is great, have dropped it a couple times and it held up well.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 4 out of 5 stars

    Get what you pay for

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well its $60 people but I've bought the knock off cheaper brands and let me say, YOU GET WHAT YOU PAY FOR!. I have two kids and spend alot of time outdoors and in the garage. Dropped my phone dozens of times and its never been damaged. It comes with the rubber boot to go around your phone which is nice if you take it out of the hard shell. Only gave it 4 stars because it seems they tried to cut corners of production by not completely wrapping around the phone on one side like my Otterbox did for my Galaxie S10. The rubber boot takes up the impact on that side, regardless its still a good purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Defends against breakage. required for young user

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its like buying insurance for breakage. tight fit but does the job. I would not go without this cellphone protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Color options

    Rated 5 out of 5 stars

    We will see if it lasts like the S7 did for 6yrs

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a defender pro series on my S7 edge for almost 6 yrs and I had no problems with it. For this S23 it still feels the same as the one for S7. We will see if it holds up for 6 yrs like the other one did. Just wish it had the clear plastic over the glass like the S7 did. Just wish Best Buy would have had colors other than black.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    New Defender Case

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked up this Defender case for my wife's new Galaxy S23. This is not her first Otterbox Defender case. She had one prior for her Galaxy 10 phone. The case was easy to install the phone into. Provides great protection and she uses the clip to attach it to her belt or purse. Pair this with a screen shield for ultimate protection.

    I would recommend this to a friend