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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1172 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

95%
would recommend
to a friend

Customers are saying

Customers appreciate the Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra, particularly for its excellent protection and camera quality. Users find that the phone case offers a good fit and is easy to use, with some noting its sleek design and enhanced grip. However, some customers find the case a bit bulky and would like to see more color options, while others have concerns about the belt clip. A few customers feel the phone case is a little bit pricey.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 1,172 reviews
  • Rated 4 out of 5 stars

    Safe from kids

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps my little sister from damaging my phone. I call this a win! Definitely more expensive than I normally buy though.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    rugged but not too bulky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    case is protects the phone nicely its durrable and sleek

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simply the Best

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a science teacher & outdoorsman I need a quality case to protect my phone as I do not always treat it with kid gloves - This case survived a rugged week of rafting the Grand Canyon as well as several backpacking adventures this year - I'd buy another one in a heartbeat!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Heavy Duty!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heavy duty phone protection. But, a bit pricey I think, at over $60.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dropped my phone of my turret while I was 40ft in the air. When it hit the concrete I knew it was over. To my suprise when i lowered ny maxhine to retrieve the phone it was fine. Not a scratch. This case definitely saved my phone from a horrible end. Worth every penny...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well designed and properly formed case.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very solid case providing great protection for my Galaxy S23 Ultra. I was especially pleased that the opening for the camera lenses and related optics was just the right size for the lens shield I had purchased. I still have to see how this holds up over time; but OtterBox is generally great for that. Very pleased with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best protection for your phone,it protects from breaking your phone when its dropped.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfectly and is good protection i highly recommended it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    100% satisfaction with Otterboxes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had an Otterbox protecting my last 2 phones. I am clumsy and legally blind, so there have been many accidents over the years. Not even a scratch ever. I am trusting my new Otterbox to protect my new Galaxy Ultra 23 to also protect it until this phone naturally wears out without me breaking it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Keeps my phone safe and is of high quality.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox Defender phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy Otterbox Defender cases for my phones because of the quality of the product. They have kept my phones from being damaged. Even when I worked at the steel mill. I highly recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Case

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox is always the case i choose on all my phones. Best in durability and protection for your phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone is amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool phone works well. Amazing camera. Battery is long

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otterbox defender

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pleased with the otterbox on my galaxy s23 ultra. It could use som changes imo but overall good product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection, durable. Easy to access the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone case I've ever had. Otterbox never disappoints!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My first~

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first Otterbox I've purchased. I've had the Defender Pro on my Samsung 23 Ultra for two weeks and so far it is the only case I have found that offers solid protection with a rubber texture feel I can actually grip. It's already proven to be a good investment!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good, not great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first Outter Box purchase and find it to be good. The actual model type mirrors another manufacture model that was much better in a few ways. This model from Outter Box (OB) has a very thin and pointy clip release that releases the phone from the belt holster. This pointy clip release is hard plastic that is part of the holster molding that requires more force to release, causing one to use more force, which causes one to use two hands in retrieving the phone. The manufacture/ model that OB was imitating had a spring release clip which allowed one to retrieve the phone with one hand. Also, the original manufacture/ model's belt clip on the holster had a dual purpose clip that would convert into a stand that would allow you to use the holster as a phone stand (which rotated 180°) to enjoy viewing video on your phone in a ideal and clever option. And finally, the OB model comes in the typical OB standard of a plastic frame mounted around the phone and then a rubber casing or cover over the plastic frame, which I've always found to be a poor design. Conversely, the original manufacture/ model came with only a well fitted, sturdy and well designed hard rubber shell that felt firm and robust and performed in protection under very extreme conditions.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! Thank you for the feedback. We appreciate your time to write this review and we also take all feedback seriously! So be on the lookout for future improvements from us as we work on continuously improving our design! OtterBox

  • Best Buy Employee

    Rated 5 out of 5 stars

    Best defense case ever

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Seriously defender cases have saved my phones more times then I can count! They may be bulky but its totally worth it, trust me this has saved my phone from many 6 foot drops on tile/concrete without a scratch. I never leave the store without one of these on my phone. Trust me!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter Box Defender Series Pro Hard Shell

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE IT Great Gift! I would buy again, It was perfect for the phone, fit nice and tight. When I need another one I will not hesitate to buy again. I would also recommends to others. Also the service workers were polite and knowledgeable about the product.

    I would recommend this to a friend