Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$26.99
Save $38
Comp. Value: $64.99

Customer reviews

Rating 4.8 out of 5 stars with 1169 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers appreciate the Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra, particularly for its excellent protection and camera quality. Users find that the phone case offers a good fit and is easy to use, with some noting its sleek design and enhanced grip. However, some customers find the case a bit bulky and would like to see more color options, while others have concerns about the belt clip. A few customers feel the phone case is a little bit pricey.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 1,169 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    My first~

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first Otterbox I've purchased. I've had the Defender Pro on my Samsung 23 Ultra for two weeks and so far it is the only case I have found that offers solid protection with a rubber texture feel I can actually grip. It's already proven to be a good investment!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Love it!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection, durable. Easy to access the phone.

    I would recommend this to a friend
  • Cons mentioned:
    Belt clip

    Rated 3 out of 5 stars

    Good, not great.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first Outter Box purchase and find it to be good. The actual model type mirrors another manufacture model that was much better in a few ways. This model from Outter Box (OB) has a very thin and pointy clip release that releases the phone from the belt holster. This pointy clip release is hard plastic that is part of the holster molding that requires more force to release, causing one to use more force, which causes one to use two hands in retrieving the phone. The manufacture/ model that OB was imitating had a spring release clip which allowed one to retrieve the phone with one hand. Also, the original manufacture/ model's belt clip on the holster had a dual purpose clip that would convert into a stand that would allow you to use the holster as a phone stand (which rotated 180°) to enjoy viewing video on your phone in a ideal and clever option. And finally, the OB model comes in the typical OB standard of a plastic frame mounted around the phone and then a rubber casing or cover over the plastic frame, which I've always found to be a poor design. Conversely, the original manufacture/ model came with only a well fitted, sturdy and well designed hard rubber shell that felt firm and robust and performed in protection under very extreme conditions.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! Thank you for the feedback. We appreciate your time to write this review and we also take all feedback seriously! So be on the lookout for future improvements from us as we work on continuously improving our design! OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have relied on Otter Defense cases for my past cell phones. It has protected my expensive Samsung phones in the past and it was the logical choice for my S24 Ultra. I would never use anything else. Worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Protection

    Rated 5 out of 5 stars

    Best phone case

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone case I've ever had. Otterbox never disappoints!!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Otter Box Defender Series Pro Hard Shell

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE IT Great Gift! I would buy again, It was perfect for the phone, fit nice and tight. When I need another one I will not hesitate to buy again. I would also recommends to others. Also the service workers were polite and knowledgeable about the product.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Samsung galaxy s23 ultra

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this phone, i did my research through best buy an it seemed to good to be true. Once i purchased the phone i realized it wasnt it runs very well an the storage Is phenomenal With a perfect camera can ask for a better samsung galaxy!!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Quality over the other guys!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This otterbox case is bar none the best case I've ever had on my Samsung Galaxy s23 ultra. The protection is superior versus other case brands and quality is felt in your hand.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Got Ya' Covered!

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whenever I upgrade to a new mobile phone, the first thing I get is a new OtterBox. I am clumsy and old so drop things a lot. The OtterBox helps my phone last much longer due to it's protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    long time user

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have been buying otterbox for phone protection for many years now. Have had so much success with them I no longer buy insurance for my phones because of how much I trust the case's ability to protect my phone. Might be big, might not be the most flashy looking, but it does what it says and does it well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    I was lucky to have this accessory

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am lucky to hsve this because I left my prior one on top of my car. The phone flew off my car roof. I manage to retrieve it. The phone was ok. I boight this one new to replace my old one. I trust this accessory.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Disgruntled with the cell phone team!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone! The best! But I was so mad when I left the store as your phone team turned off my old phonier and said they activated my new S23 but the did not! I had no phone for 3 hours and had to eject the sim card from the old phone and put it in the new phone myself and then activate the phone my self on Tmoble website! I got it working and then had to transfer all the files my self! And also I prepaid for the Samsung 23 before release and was supposed the trade in the phone before the deal and not after I picked up the phone the guy doing the sale had no idea so I did not get the promotion deal and gift card back at the end ,so I ended up paying full price for it and the guy that said he activated the phone did it with old sim card in the old phone! Not HAPPY at all and may never buy a phone from you again! Every one trying to run the phone sales and activation and promo all had a different story and nobody knew anything! I hope some how I get a credit on my BestBuy account for this FRUSTRATING Phone purchase! I hate to sound like a Karen but I was not happy at all. The phone is amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone protection

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for your phone. After several drops over the past 2 years the inner plastic bezel cracked. Did its job. protected the phone. Onward for another two years.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Awesome protection for an expensive phone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product to protect an expensive phone. My phone took a hard fall and cracked the corner of the hardshell, but it did its job and protected the phone. I contacted OtterBox and they sent me a replacement without any hassle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Cover

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cover did everything that is needed. It's very sleek

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Phone protection

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The name says it all I've always trusted this brand to protect all my phones I've never had a problem with its best at protecting when you have that moment when accidentally dropping your $1200 dollar phone thats when it really counts

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this case. Been using this kind since I had the galaxy note 10. There's an updated feel to the rubber on this which is great as well. Wouldn't choose any other brand but that's just me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only complaint is that it does not have a screen protector as the older models use to have.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent, sturdy, phone case

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I keep dropping my phone (accidentally) due to shakiness in my hands. This is is the best phone case i have found. I had a previous one for a different model phone, it dropped off the car while going thru a round about, and the phone survived!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Best Buy Employee

    Rated 5 out of 5 stars

    Best defense case ever

    |
    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seriously defender cases have saved my phones more times then I can count! They may be bulky but its totally worth it, trust me this has saved my phone from many 6 foot drops on tile/concrete without a scratch. I never leave the store without one of these on my phone. Trust me!

    I would recommend this to a friend