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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1172 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

95%
would recommend
to a friend

Customers are saying

Customers appreciate the Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra, particularly for its excellent protection and camera quality. Users find that the phone case offers a good fit and is easy to use, with some noting its sleek design and enhanced grip. However, some customers find the case a bit bulky and would like to see more color options, while others have concerns about the belt clip. A few customers feel the phone case is a little bit pricey.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 1,172 reviews
  • Rated 5 out of 5 stars

    Awesome case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love thies otterbox cases, my Samsung note 20 survived a fall down stairs and the concrete because of thies series of case. Granted the case took a beating but my phone survived. Also otterbox sent a replacement quickly and without any hassle. I would definitely recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Galaxy 23ultra

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone feels great, the stylus is easy to get to and secure plus it works great. I have more than enough storage for my games, videos and music. It loads fast, I haven't had any lag aside from some touchy spots while roaming due to my connection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter Box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box defender case. Excellent design gives good protection to the phone for incidental drops to ground, floor or asphalt. The phone is in new condition when you remove it from the case.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Perfect case

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] OtterBox never fails me and if the case is ever damaged they have their warranty online that you can fulfill

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Comfortable and good protection

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty comfortable in the hand. Dropped a couple of times already and the phone is perfectly fine. Be wary the bottom rubber piece covering the charging port will bend over time but it doesn't affect overall device protection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only complaint is that it does not have a screen protector as the older models use to have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    S23 ultra Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving my phone case for my s23 ultra, my phone fell in water for about 12 seconds as i quicly reached jumped down the boat to grab and the case kept my phone completely in no harm, phones excellent and i admire the case for this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keep your phone safe and buy it a condom

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone case and it comes with a clip. The only thing i dont like is when you where the clip the phone is a bit to big and bulky for me anyways but when you buy a thousand dollar phone you dont not buy a good way to protect it in my opinion.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otterbox Hardshell case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When case is fully closed it looks like it would protect the cellphone but don't know if it would protect the cellphone if it was dropped and I'm not going to do that. I guess I'll find when and if I drop the cellphone. When the case is only half protected (the screen revealed) it makes it more likely to not protect the cellphone screen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great, just wish had more color choices.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this on my last phone and it kept it from cracking for almost four years. Unfortunately, one time I dropped it, it did crack the screen, but I think (as many times as I had dropped over the years) it just hit it at the right angle. I still trust this more than others. I only wish it came in colorful colors. Black is so boring.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Cover

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cover did everything that is needed. It's very sleek

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does its job

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can feel confident that my phone will be intact anytime it falls with this case on. Ive been using otterbox for years now and I still have the same complaint till this day. It will always squeak. This goes for every defender series I've ever had including this new one thats going on its 8th day now and it just started squeaking. Makes it feel and sound so flimsy once it starts squaking around. Really dislike the squeaks but for what its worth. It gets the job done.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A good case but..

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent case its nice and slim not to bulky and has a nice grip but the price can be better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    S23 ULTRA OTTERBOX CASE

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you dont mind the high grip from the rubber of the case, its a amazing buy for new S23 Ultra owners. Feels protected to the max and works with lens protectors and fantastic spacing for screen protectors so they dont peels when the case is on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Phone case

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im aggressive with my phone, I am also always on it. This case stands up to my abuse and the phone is still perfect underneath! Worth paying for it over a cheap amazon one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tough Case.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After spending almost a grand on my son's new phone, I didn't want him to damage it by dropping it, so I also got him this case and I have to say that it was worth every penny. The case looks tough and durable. He loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sturdy and reliable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case! Give my phone extra protection qs i have dropped it several times and this case stands up to the challenge. No marks on it either after being dropped

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Protection, A little Bulky

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you have a $1,200 phone you don't want to break it. The case has saved my phone a few times. I like the holster and the ability to use the clip as a stand to watch videos.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone took a ride

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Last phone I had popped out of the windshield pouch on my Harley and slid down the freeway for a couple hundred yards. I didn't have a single scratch on my phone. I'll never use anything but Otterbox.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Basically indestructible

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been running this style of case for years. I work construction, and have really put it through real abuse. After 3 years, my old phone was still in pristine condition. I'll use it on every new phone I get until they stop making them.

    I would recommend this to a friend