Customer Ratings & Reviews
- Model:
- 77-91064
- SKU:
- 6525863
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra, highlighting its excellent protection, camera quality, and comfortable fit. Many find it easy to use with a good grip. Some customers find the case a bit bulky and would like to see more color options, while others have concerns about the belt clip. Despite these minor drawbacks, the case is generally well-received for its protective qualities.
This summary was generated by AI based on customer reviews.
Captain
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No cover for screen. Didn’t like. Didn't likt.didnt
No, I would not recommend this to a friendGood case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good case, but extremely hard to remove. Wish it came in clear.
I would recommend this to a friendLike it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is good! Good customer service, options to choose from.
I would recommend this to a friendWay better
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I the 23 like the 22 but the features are are better on 23 ultra
I would recommend this to a friendNot as advertised
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I could sit up and view; not the case, it's a slip-on holder.
No, I would not recommend this to a friendNew phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying the phone. Sales person very professional
I would recommend this to a friendLow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of otter box is going down when it comes to Samsung products.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re so sorry to hear about any trouble with your product! Please give our CS Team a call at 1-855-688-7269 M-F 8AM-5PM , or reach out to us via chat, and we are happy to help with this!
Keep your I pjone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Changed from an iPhone because I heard about how exceptional this phone was. They put the wrong SIM card in it and I had a terrible experience with. Ended up returning it and getting a new iphone.
No, I would not recommend this to a friendOtterbox warranty no better than a $5 case. Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What an absolute fleecing of the its customers. This product is a complete rip-off. So I buy an $80 case because I think they will warranty my screen if drops and breaks. Not TRUE. Just as well buy a $5 case and save myself $75. I'll never buy another of their expensive cases again. Drop the phone 1 time and the screen broke in 3 places. This is a scam.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you’d like a new case.
Meh. Off brands have better cases
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case is sub par. I think ottorbox fell off..
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269 M-F 8AM-5PM , or reach out to us via chat, and we are happy to help with this!
- Pros mentioned:FitCons mentioned:Belt clip
OtterBox
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Belt clip broke on day 1, Case is good, fits phone good
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there, Steven! We're happy to hear the Defender Series Pro case for your Galaxy S23 Ultra has been working well for you so far. We apologize for any discouragement you may have experienced with that damaged belt clip though. The good news is we have our fantastic product warranty in place to keep you covered when things go sideways like that. Just give our awesome Otters a buzz at 1-855-688-7269 and they'll be able to help get the ball rolling on your replacement holster.
Cheers,
OtterBox Customer Support
Great for drops!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels great no damage on drops! After a few weeks of use it seems to want to move around and its hard not to touch the camera so i wish it had a camer cover too
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Jaiden! We're so happy to hear the Defender Series Pro case has been doing its job in keeping your Galaxy S23 Ultra safe. When you say it "wants to move around," are you referring to the case not fitting properly? If that's the situation, we'd definitely like to dig a bit deeper into things in order to better understand what's going on there. Please give our awesome Otters a call at 1-855-688-7269 and they'd be glad to assist you further.
Cheers,
OtterBox Customer Support
Apple to android
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am coming from apple so it may take me a little while to learn this device but so far i really dont see the benefit
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Michael! We hope that you enjoy the amazing protection of the Defender Pro Series case, whichever device you are using. If our Customer Service Team may assist with anything or answer any questions, please give our CS Team a call at 1-855-688-7269 and we are happy to help!
Product quality isnt what it used to be
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product quality isnt what it used to be and neither is otter box no longer to the build a product to last but to break because of the inner plastic design that no longer has a lifetime warranty and is no a limited mfg warranty.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Thank you for your feedback! Please reach out to our CS team via chat and we are happy to help with any questions or concerns you may have on this!
Rough edges
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have always used ottor box but the exterior cover of the ottor box for the 23 ultra has rough edges all around
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are glad you have come to love the rugged protection that the Defender Series case has to offer. Over time the Defender and Defender Pro Series have had a few added features to help with gripping the device, and the textured portion along the edge of the case that you referenced is one of those. We hope you enjoy this case as we look forward to providing the best protection for your device!
Cracked after four months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice case but cracked after 4 months. It needs to be a bit stronger i think.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
- Pros mentioned:Protection
unsatisfied after always using Otterboxes from Bes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I refuse to spend a great deal of money for an Otterbox when I got a superior product online from Amazon. Much better protection and features on mine for less money
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there! We're very sorry to hear the Defender Series Pro case for your Galaxy S23 Ultra wasn't quite what you were looking for. We work hard to provide some of the best protection available for your device in a variety of case styles, but we appreciate your feedback here. As far as pricing goes, we think the cost of the unit is well worth the high-caliber protection, outstanding customer service, and limited lifetime warranty that all come along with the product. Please feel free to give our customer service team a call at 1-855-688-7269 with any questions or if you'd like to chat about this some more.
Best,
OtterBox Customer Support
Its ok
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a case. It does its job but i returned for a maus case.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Jack! If our Customer Service Team may assist with any product questions, please do not hesitate to reach our to us via phone or chat as we are always happy to help.
Great phone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone is as fast as i expected to be response time is amazing!
I would recommend this to a friendScreen protector
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looked nice when i got and now it's bubbling and beginning to peel
No, I would not recommend this to a friend