Customer Ratings & Reviews
- Model:
- 77-91064
- SKU:
- 6525863
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers appreciate the Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra, particularly for its excellent protection and camera quality. Users find that the phone case offers a good fit and is easy to use, with some noting its sleek design and enhanced grip. However, some customers find the case a bit bulky and would like to see more color options, while others have concerns about the belt clip. A few customers feel the phone case is a little bit pricey.
This summary was generated by AI based on customer reviews.
Meh. Off brands have better cases
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case is sub par. I think ottorbox fell off..
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269 M-F 8AM-5PM , or reach out to us via chat, and we are happy to help with this!
Great for drops!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels great no damage on drops! After a few weeks of use it seems to want to move around and its hard not to touch the camera so i wish it had a camer cover too
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Jaiden! We're so happy to hear the Defender Series Pro case has been doing its job in keeping your Galaxy S23 Ultra safe. When you say it "wants to move around," are you referring to the case not fitting properly? If that's the situation, we'd definitely like to dig a bit deeper into things in order to better understand what's going on there. Please give our awesome Otters a call at 1-855-688-7269 and they'd be glad to assist you further.
Cheers,
OtterBox Customer Support
Apple to android
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am coming from apple so it may take me a little while to learn this device but so far i really dont see the benefit
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Michael! We hope that you enjoy the amazing protection of the Defender Pro Series case, whichever device you are using. If our Customer Service Team may assist with anything or answer any questions, please give our CS Team a call at 1-855-688-7269 and we are happy to help!
Rough edges
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have always used ottor box but the exterior cover of the ottor box for the 23 ultra has rough edges all around
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are glad you have come to love the rugged protection that the Defender Series case has to offer. Over time the Defender and Defender Pro Series have had a few added features to help with gripping the device, and the textured portion along the edge of the case that you referenced is one of those. We hope you enjoy this case as we look forward to providing the best protection for your device!
Cracked after four months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice case but cracked after 4 months. It needs to be a bit stronger i think.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
unsatisfied after always using Otterboxes from Bes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I refuse to spend a great deal of money for an Otterbox when I got a superior product online from Amazon. Much better protection and features on mine for less money
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there! We're very sorry to hear the Defender Series Pro case for your Galaxy S23 Ultra wasn't quite what you were looking for. We work hard to provide some of the best protection available for your device in a variety of case styles, but we appreciate your feedback here. As far as pricing goes, we think the cost of the unit is well worth the high-caliber protection, outstanding customer service, and limited lifetime warranty that all come along with the product. Please feel free to give our customer service team a call at 1-855-688-7269 with any questions or if you'd like to chat about this some more.
Best,
OtterBox Customer Support
Its ok
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a case. It does its job but i returned for a maus case.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Jack! If our Customer Service Team may assist with any product questions, please do not hesitate to reach our to us via phone or chat as we are always happy to help.
Great phone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone is as fast as i expected to be response time is amazing!
I would recommend this to a friendScreen protector
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looked nice when i got and now it's bubbling and beginning to peel
No, I would not recommend this to a friendProduct quality isnt what it used to be
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product quality isnt what it used to be and neither is otter box no longer to the build a product to last but to break because of the inner plastic design that no longer has a lifetime warranty and is no a limited mfg warranty.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Thank you for your feedback! Please reach out to our CS team via chat and we are happy to help with any questions or concerns you may have on this!
Ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok..................................................
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We hope that the amazing protection of the Defender Pro Series case grows on you over time and with use. If there is anything we may assist you with related to your case, please give our CS Team a call at 1-855-688-7269 and we are happy to help!
Phone Case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really don't like it because it is not what I expected it to be.
No, I would not recommend this to a friendCheaply made
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband had this case on for 5 minutes before it broke. He paid for it then clipped it on his pants and when he went to sit in the car the clip broke right off! We went back into the store and exchanged it for a different type of cover.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that you had an issue with the case portion and the belt clip holster portion of your Defender Pro Series case. In the future, please know we have a great warranty and we are happy to assist with situations such as the one you encountered, as this is not typical of the Defender Pro Series product.
I otter warn you about this case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Belt loop rocks like a rocking chair when screen faces up, one hand texting a no go. Flap over charging port fights back hard when try to hook up cable. Way un-necessary. If I could think of something good to say about this case I would. Don't think twice about buying it, think a hundred times about it, and still don't get it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! If we may assist with any issues you are experiencing with your Defender Series case please give our Customer Service Team a call at 1-855-688-7269 and we are happy to help!
So so.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.O would give it a full 5 star because it covers the full phone, but the material (plastic) is weak and not sturdy.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Jimmy! We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Came cracked, completely broken by week 3.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy turned me away when I brought it back. Did not offer any advice. Just said it wasn't their problem. Disappointed in Best Buy's customer DISS-service and in Otterbox's quality.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear you experienced an issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation, as we have a great warranty!
Ruined my galaxy s23 / do not trust
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst case I ever had. The plastic broke on one corner within a couple months of indoor use and no drops. I guess the pressure from being in my pocket alone was enough to break what used to be the world’s best cases. It also left tons of scratches all over my phones bezel. This case ruined my brand new phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Charles! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Dont buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its not right and pushes down on the volume button at all times
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation.
Lost its quality
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thus case fell apart so fast it is nothing like the old otterbox vack when we were on iphone 4 with its multiple layers now this crap is so brittle one drop from 2 feet up and my phone slides out of it whenever the rubber is keeping it in and at that not really
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Robert! We are so sorry to hear you are experiencing an issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation, as we have a great warranty!
Creaky while using the phone. Feels cheap.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case creaks while using it, drove me nuts. Same thing with my S21 FE Defender case! OtterBox isn't the brand they once were - I expect flawless function for $65. Avoid OtterBox until they improve the quality of their products.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there! So sorry for any inconvenience you may have experienced with the Defender Series Pro case for your Galaxy S23 Ultra. This is a bit surprising to hear though. Is the case assembled around your device correctly? If so, we'd expect that squeaking to subside after the material has gotten some use. As far as pricing goes, we think the cost of the unit is well worth the high-caliber protection, outstanding customer service, and limited lifetime warranty that all come along with the product. We appreciate you taking the time to share your thoughts and experience with us though. If this issue continues, we'd be happy to dive a bit deeper into things to better understand what's going on here. Please give our CS team a ring at 1-855-688-7269 with any questions, concerns, or if we can be of any additional help to you.
Warm regards,
OtterBox Customer Support