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Customer Ratings & Reviews

Your price for this item is $39.99
The comparable value price is $79.99

Customer reviews

Rating 4.8 out of 5 stars with 544 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers find value in the Defender Series Pro Hard Shell for Samsung Galaxy S24 Ultra due to its protective qualities, comfortable fit, and overall case quality. However, some customers feel the case is expensive and somewhat bulky, and some have expressed disappointment over the absence of a screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 544 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    A case designed for durability.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very protective case. I have had it on my s24 ultra from day one. I work in a warehouse and this case really comes in handy when it comes to dropping it frequently. When iI take it out of the case to check for cosmetic damages there are none. And i have dropped my phone alot in that warehouse since getting my phone and this case on January 31st. If you can get this case I highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    You know you need it... just buy it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's OTTERBOX... what more should I say? Its a great quality and a reputable brand. I struggled for a moment to try to open the case to insert my phone, but reading is fundamental, and the instructions were pretty clear once I read them! I believe that it will protect my investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    S24 Phone holder

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed new holder as new phone did not fit. Same as before stays secure and clips to belt for easy access. Also paid reduced price as phone was last years model.

    I would recommend this to a friend
  • Cons mentioned:
    Bulkiness

    Rated 5 out of 5 stars

    Awesome product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is always reliable. Only have one recommendation. Is to mske it a bit more tighter to last more than 1½ years.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, this is the fourth otterbox I have purchased and it seems to protect my phones as it is supposed to do

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    S24 Great Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is a great unlocked option. I use it with cricket. Great camera and speaker sound it also comes with a minimum of 256gb memory...i purchased the 512gb for extra space. Over all is a great phone the best or one of the best in the market.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy this case everytime and zero complaints. If any part breaks, contact the manufacturer, pay for shipping, get a new one sent to you.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Defender pro protector for Samsung galaxy s24 ultr

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing, strong, wonderful carcase , 3 tiers of protection inside and 2 outside , is wireless charging compatible.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Case

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case a bit pricey but totally worth it got to protect investment no need for screen protector

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product will not have any other phone case !!

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 4 out of 5 stars

    Awesome upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really a grear phone. Have owned several Samsung phones and I have to say this by far is the best. The cameras are phenomenal and the sound is really improved. Still learning the AI features.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    The numbers one

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best phone to any one,l recomend its,it has the bestter cam

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    I like it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad a little bulky but it keeps the phone safe

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter box for the win

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, great protection to protect my Galaxy S24 ultra.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Galaxy S24 Ultra

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far one of the best products or maybe THE best product ive ever purchased from my best buy retailer, i am more than amazed on what this device can do.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Peace of mind, in a nice package

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was worried about it beimg too large and clunky but after a day or two, you get used to it. Of course, you cant beat the reliability of otterbox and the peace of mind it gives. Only one star off, since this case does not work with popsockets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox - Defender Series Pro Hard Shell for Sams

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love using this I am starting to think I am an Otter box fan.

    I would recommend this to a friend
  • Cons mentioned:
    Bulkiness

    Rated 2 out of 5 stars

    Decent, but could be better....

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim, easy to clean, but the hardcase under the outer shell broke in about three months, and the area in which the pen is stored always seems to slip off the case

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 1 out of 5 stars

    Avoid for the s4 ultra at all costs. You will have

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dropped my phone onto my bathroom counter top. . .not the floor. . .the counter top. Possibly 1.5 ft of drip distance. I guess it hit the corner just right becuase i have had this expensive phone and case for 1 month and now i have a beautiful cracked screen. It doesnt protect the entire phone like the actual "box" did back in the day. Seems this too has fallen the the qc wayside. It felt like garbage but i had used otterbox in the past so i trusted the source. Garbage. Look elsewhere. Not sure where these great reviews are coming from these days.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello Nathan! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case. OtterBox

  • Cons mentioned:
    Bulkiness

    Rated 1 out of 5 stars

    Defective Product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned this product for a few months now. And the side clips worn down and the phone is no longer secure 2 the belt case.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear you are experiencing an issue with your belt clip holster. Please reach out to our CS Team by phone or via chat, and we are happy to help with this, as we have a great warranty! OtterBox

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