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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 589 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers appreciate the Defender Series Pro Hard Shell for Samsung Galaxy S24 Ultra, highlighting its excellent protection, quality, perfect fit and ease of use. The grip is also praised by users. Some customers mention the bulkiness and price as potential drawbacks, while others have concerns about the screen protector and wireless charging compatibility. A few customers also noted the absence of a belt clip.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 589 reviews
  • Cons mentioned:
    Price, Screen protector

    Rated 3 out of 5 stars

    rip off

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A terrible price and it didn't even have a screen protector

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! Our engineers removed the built-in screen protector from our Defender Series case to ensure complete functionality with the newest devices. Our Defender Series was redesigned in order to provide the same drop protection even without the built-in screen protector. The addition of one of our amazing screen protection options provides your phone with premium protection and outperforms our previous Defender Series designs. OtterBox

  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    24 ultra case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected. I get thia case every time i get a new phone for maximum protection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. Ive used this specific case for many years and have never had a damaged phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox Defender holds up!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want the toughest case out there, this is it! Ive had 8 otterboxes on all my phones over the years. Ive dropped them so many times during the course of construction work and just daily activities. Never had a crack in any of them. Its a tank.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Decent but not the best

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price point on this case, the durability is definitely not as advertised. My last case through Amazon which was some cheap no-name brand withstood numerous drops without a single scratch or crack, one drop with the OtterBox and my screen was shattered. Galaxy s24 ultra

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We have a great Limited Lifetime Warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this! OtterBox

  • Rated 5 out of 5 stars

    Good telephone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good phone, it's fast, very comfortable, I recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Defender for Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. I recommend it. Ideal for my phone.....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone case!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had an Otter Box on every phone ive had and you couldn't pay me to buy a different one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection meets comfort and convenience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otterbox is quite versatile and conveniently comfortable, allowing you to be able lay around lazily and enjoy your movies, games and novels. It's also quite durable for the many accidental drops and falls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT CASE!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PERFECT CASE FOR SOMEONE LIKE ME WHO CONSTANTLY DROPS HER PHONE! VERY STRONG AND STURDY!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pretty ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its ok. Same as all other otterboxes they eventually wear out but ok for what it is.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this! OtterBox

  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Good but cost to material is alittle high

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case alittle expensive for a simple case i would recommend it though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox should be a standard issued case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always go with Otterbox but i purchaced a different brand and it was not good. Best Buy does not disappoint on returns. I was able to return the other brand and go with the Otterbox. Thank you Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 4 out of 5 stars

    Galaxy s24 case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same great quality and protection expected from otterbox.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A PhoneCover with attraction..

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The casing suprisingly reduces any cause of overheating when yhe phone is exposed to heat for a long time. Its texture is amazing and human-attracting, a very enticing product to touch and feel. You will always prefer to hold your phone (because of the texture of the case) rather than put it in you pocket. This is cool..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the better phones I've had. Its a phone and works

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    4 Star rating

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have given it a 5 star rating however I didn’t. I ordered online for a store pick up. For some reason placing the order online did not verify who I was even though Best Buy had taken my debit card and phone was paid for. It took around 45 minutes once I got to the store to get the issue taken care of.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy (A great place to shop) So happy with my

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just love best buy. Whatever i need they always have either on-line or in store. Always a pleasant shopping experience. I have never had a problem with the staff either, always so friendly and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Two thumbs up!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time, great purchace, and this Otter Box phone case is the best case made, in my opinion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always used OtterBox, will never buy another brand of case

    I would recommend this to a friend