Save up to 50% on 3-Day Sale deals.Ends 12/14.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $39.99
The comparable value price is $79.99

Customer reviews

Rating 4.8 out of 5 stars with 544 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers find value in the Defender Series Pro Hard Shell for Samsung Galaxy S24 Ultra due to its protective qualities, comfortable fit, and overall case quality. However, some customers feel the case is expensive and somewhat bulky, and some have expressed disappointment over the absence of a screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 544 reviews
  • Rated 5 out of 5 stars

    Ultra 24

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung Awesome product definitely worth the wait!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SKIPPER 'S REVIEW

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome case great selection of cases, i love Best Buy!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best otterbox is my second one i bought. Excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A+

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ! Have always had good results with Otter Box products.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, needs improvement.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone so far is good. The purchase process needs alot of work. The store wouldn't give me a email receipt or a paper receipt. Poor customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My phone is very safe

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and durable keep it updated for every purchase

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Clean

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best case out way better than the xlt case the have

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New phone secure in an Otter Box case

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Husband loves the OtterBox cases. He's happy, I'm happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    . Excelent perfect for my cellphone, good material

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best case for the best phones, always at bestbuy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's a expensive phone , but it has more capabilit

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a phone. It makes and receives calls. No problems. I will probably never learn how to use everything it can do. If you're tech savy it's probability a fantastic device.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! Thank you for the feedback about your device! If you are having problems with your case, we have a great warranty, and we would be more than happy to get you a new product via warranty replacement. OtterBox

  • Rated 4 out of 5 stars

    Nice case

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my otter box phone case very much, I like the look of it and how it feels in my hand.

    I would recommend this to a friend
  • Cons mentioned:
    Bulkiness

    Rated 1 out of 5 stars

    Not strong for me

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone case wears out in less then 6 months. I used mine alll day and it worn out and broke. I now buy a cheaper phone case, no longer buying this brand, and i still have it in excellent condition

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this! OtterBox

  • Cons mentioned:
    Bulkiness

    Rated 1 out of 5 stars

    This is trash

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product came broken. I thought this was supposed to be the best. This is trash. I want my money back.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are confident that the retailer will help with this issue. Please feel free to reach out to the retailer you are working with on this. OtterBox

  • Rated 4 out of 5 stars

    Galaxy protection

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Texture helps holding phone minimal increase in overall phone size

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otterbox S24 Ultra

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good fit and material quality. Just needs to stand the test of time.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 2 out of 5 stars

    No that good

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is to expensive and low quality buy this in may and already broke on October

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this! OtterBox

  • Rated 3 out of 5 stars

    Same as ever

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clunky, not the best. Wish the stand was a little less stupid.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We hope you enjoy the great protection of the Defender Pro Series case. If you are experiencing an issue with the belt clip holster accessory that also functions as a stand, please reach out to our CS Team by phone or via chat, and we are happy to help troubleshoot this! OtterBox

  • Rated 3 out of 5 stars

    No stand

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case but i really want something on the back to let my phone stand up.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello, Eugene! We are so glad your are enjoying the protective nature of the Defender Pro Series case. The belt clip holster accessory that comes with this case is designed to be used as a stand. One can lock the belt clip part into a stand position and place the device, face out, in the holster to function in a stand-like manner. If we can be of assistance in using this feature, please feel free to reach out to our CS Team by phone or via chat, and we are happy to help! OtterBox

  • Rated 3 out of 5 stars

    Otterbox. S24 ultra

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better then the cheaper otterbox, but still made pretty badly. Wouldnt buy again.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! Thank you for the feedback on our product! We work diligently to improve our products and pricing through your feedback. If you are having issues with your product, we have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please reach out to our CS Team by phone or via chat, and we are happy to help with this! OtterBox