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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 572 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers appreciate the Defender Series Pro Hard Shell for Samsung Galaxy S24 Ultra, highlighting its excellent protection, quality, perfect fit and ease of use. The grip is also praised by users. Some customers mention the bulkiness and price as potential drawbacks, while others have concerns about the screen protector and wireless charging compatibility. A few customers also noted the absence of a belt clip.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 572 reviews
  • Rated 5 out of 5 stars

    Two thumbs up!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time, great purchace, and this Otter Box phone case is the best case made, in my opinion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox should be a standard issued case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always go with Otterbox but i purchaced a different brand and it was not good. Best Buy does not disappoint on returns. I was able to return the other brand and go with the Otterbox. Thank you Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 4 out of 5 stars

    Galaxy s24 case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same great quality and protection expected from otterbox.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A PhoneCover with attraction..

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The casing suprisingly reduces any cause of overheating when yhe phone is exposed to heat for a long time. Its texture is amazing and human-attracting, a very enticing product to touch and feel. You will always prefer to hold your phone (because of the texture of the case) rather than put it in you pocket. This is cool..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best case

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product Quality Price Very good material

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    4 Star rating

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have given it a 5 star rating however I didn’t. I ordered online for a store pick up. For some reason placing the order online did not verify who I was even though Best Buy had taken my debit card and phone was paid for. It took around 45 minutes once I got to the store to get the issue taken care of.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excelente brand

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the brand but should come with a clip for the price. Durability and I've dropped it many times and does what it's supposed to

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Galaxy S24 Ultra

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone case and excellent customer service.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Adequate

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charging port cover is a little frustrating and the outside texture causes it to have extra friction when pulling it out of your pocket, but everything else is good. Protects the phone from basic falls.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello, Jack! We hope that with time and use the charge port cover portion of the case loosens slightly and becomes less frustrating. Should you continue to experience issues and frustration, please reach out to our CS Team by phone or via chat, and we are happy to help with this! OtterBox

  • Rated 5 out of 5 stars

    S 24 ultra

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very satisfied with the 24 ultra. 512 gig of memory I won't run out of space. Of course the staff at Bestbuy when out of their way to find me the right device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy (A great place to shop) So happy with my

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just love best buy. Whatever i need they always have either on-line or in store. Always a pleasant shopping experience. I have never had a problem with the staff either, always so friendly and helpful

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Too Thick

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's your typical OtterBox Defender case, and I loved it when phones were smaller, but the S24 Ultra is nearly 7 inches. OtterBox needs to develop a way to make them thinner. Also, the materials feel cheaper. Quality has declined for OtterBox; there's so much value from other companies at a more affordable price.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best case, best support, Best Buy.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always use OtterBox Defender Pro. They are reliable, great warranty, and a good price for what you get. Purchasing from Best Buy gives me flexibility and support no matter where I am. Love it!

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Otterbox defender

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very durable and strong, but missing screen protector.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came from the 22Ultra to this, and it's been a significant improvement. The hardware seems to function better with the UI.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Pop sockets don't stick well / no magsafe

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pop sockets don't stick that well to the textured rubber outer layer, especially the magsafe popsocket which has a small metal adhevise ring. This case isn't magsafe compatible either. The price is also high.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello Alex! We do offer an extended collection of cases for your device! If you are looking for the best drop protection and a smooth back to attach other accessories to, we do recommend the Defender XT lineup of cases! Thank you for your review! OtterBox

  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great phone but the service given by best buyemployees eas so much better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!!!!!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ONLY use OtterBox phone protectors for my investment. Does an excellent job protecting my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Phone Out in 2024 !!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basically this is the same size with slightly upgraded specs from the Note 20 Ultra 5G without the curved edge screen. Very happy with it so far!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    S24

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it Always love Samsung products, they have been great for 20 years that ive been using them

    I would recommend this to a friend