Customer Ratings & Reviews
- Model:
- 77-97570
- SKU:
- 6625063
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the Defender Series Pro Hard Shell for Galaxy S25 Ultra, particularly praising its protective qualities, comfortable grip, and robust build. Users appreciate the snug fit and smooth texture of the case. Some customers noted the bulkiness and were disappointed by the lack of a carrying clip.
This summary was generated by AI based on customer reviews.
Very expensive but lower quality than previous
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a decent case but not as thick and sturdy as previous OtterBox cases
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We hope you enjoy the amazing protection that this case offers. Should any questions arise as you are enjoying the case, please reach out to our CS Team by phone or via chat, and we are happy to help!
Not friendly with any common screen protectors
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen protectors haven't been a thing I need until I cracked a screen while using an Otterbox on my S23 Ultra. After purchasing one again for the S25 Ultra, I tried using it in tandem with any generic screen protector and while installing the Otterbox onto the phone, the screen protector was being lifted off. Afterwards I discovered Otterbox sells one for $40 with no self centering tool that also cleans off any dust on the phone when installing. This will most likely be the last time I'm ever purchasing an OtterBox until they make the cases more compatible or I stop using screen protectors.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear you experienced an issue with your screen protector! Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation.
Very bad
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You have never seen a case so hard to put on, my friend and I spent an hour trying to put it on and we couldn't, it is so tight on the phone that if I had put this crap on my phone I don't think I would have ever been able to take it off, this crap case is so hard to put on that I thought I would break my phone in the process, I am returning it and getting my money back. I would not recommend this product to my worst enemy
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! While the original purchase placed fully met your needs, please contact our Customer Service Team with any product questions.
- Cons mentioned:Features
No belt clip
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this case and was very disappointed that I did not come with a belt clip. For the price this cost, this is unacceptable.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Kerry! With our ongoing sustainability efforts, we have made the decision to remove holsters from the packaging. However, we still include a coupon code in every box to redeem for the Defender Holster accessory. If you need assistance with getting a holster, please contact our customer service team and we are more than happy to assist with this over the phone, or via chat!
DO NOT USE WITH SCREEN PROTECTORS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What is the point of a case that lifts screen protectors? Honestly, for 60$, I should not have to compromise the screen just to use this case because the ENTIRE point of having one is to protect it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We have a great warranty if the screen protector is an OtterBox Screen protector. We would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with this!
Doesn't fit the phone.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's doesn't fit the phone. Stupid. Did they even look at the phone before they made this?
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!
No good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No good protection for s25 ultra and i would never buy this again from best buy
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We are confident that the retailer will help with this issue. Please feel free to reach out to the retailer you are working with on this.
Great case!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have always used otterbox defender cases for my phones. Haven't broken a phone yet thanks to the otterbox defender. This makes like the 5th one.
I would recommend this to a friendThe best case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best brand of cases... Quality and price, Very durable and can be used with wireless chargers.
I would recommend this to a friend- Pros mentioned:Fit
Recommended
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit, Otterbox never fails. My go to case for over 10yrs
I would recommend this to a friend Good, protecruve case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like how well it protects my phone. The pieces and clips to assemble on Otter cases are somewhat annoying, but better than they used to be years ago. With wanting to change my case out now and then, we'll see if the clips last or not.
I would recommend this to a friendOver priced
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thiis Defender Pro is close to $85 with taxes. Does not come with clip holster like in the past. They Outter Box offer to send you a free one. If you scan the QR code and provide your information. Just to tell you, they are out of stock.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .With our ongoing sustainability efforts, we have made the decision to remove holsters from the packaging. However, we still include a coupon code in every box to redeem for the Defender Holster accessory. Please check back on inventory levels as they can change daily. If you need assistance with getting a holster, please contact our Customer Service Team via chat and we are happy to help with this!
Pulls up screen protector
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy it. The rubber backing after 2 months is sloppy and loose. I have a torras screen protector on my s25 ultra and this case has pulled it up. Otterbox wants no part of if. They deny everything. Read reviews and this is common. Do not buy especially for 60$
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re so sorry to hear about the trouble with your product! We do not test our cases with other retailers products such as screen protectors by other retailers and cannot guarantee how other products work with our cases. Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!