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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1248 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers often highlight the excellent protection and snug fit offered by the Defender Series Pro Holster Case for Samsung Galaxy S10+. Positive feedback also frequently mentions the case's ease of use and good grip. However, some users note that the case may interfere with wireless charging and that the belt clip could be improved. The absence of a screen protector is another common point of feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 1,248 reviews
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Worth the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anyone who is looking for a phone case I would recommend this! Grippy sturdy and just overall the best phone case I ever bought....highly recommend this

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Solid protection

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this almost a year and a half and dropped my S10+ numerous times without any damage. OtterBox is one of the best and holds up well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Will never own a phone without an OtterBox!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox has saved me more headache, and money than I can ever say. So now every time I buy a new phone, i get an OtterBox at the same time.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always Otterbox protects my phones from falls of even 20' and doesn't take up too much screen. I love the quality. Will recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Only case I use

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the otterbox defender. All of my phones go right into a defender as soon as I get it and this case takes the beating not the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    case for my new phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this to protect my new S10+. I am used to lifeproof case so this is taking a bit to get used to. cover/ holder makes it bulky but so far I like it

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great heavy duty case.I dropped my phone once already and nothing.i like the fact that the charging and headphone ports are covered. Love this case

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Love Otter products

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every phone I have purchased, I always buy the defender. I have dropped all my phones down the stairs at some point and never cracked any of my screens

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dropped Phone in the parking lot I thought it was broken but there was nothing wrong with the screen I was amazed I would definitely recommend this product

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    PROTECTING MY PHONE

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS OUTER BOX CASE HAS SAVED MY PHONE FROM CRACKING THE SCREEN ON SEVERAL OCASIONS

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OTTERBOX

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have hsd other cases on phones always ended up with craxked screens from short falls. Been using otterbox for last 2 phones fallen farther and no damage.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox for the win

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes this is the same great style of case we have come to expect from them. Nice finish no need for screen protector since most phones now use Gorilla Glass.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    S10+ case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At the beginning I did like much because it seems to be bulky but after few days I got use to and I love how much protection is provided to my new phone

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Works well till it breaks...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rebuying this, other one broke during a fall from around 5' off the ground. Warranty was only from manufacturer so that's a bust, but it does it's job; expensive.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about the damage to your Defender Series Pro! Keep in mind, our warranty extends to cases purchased from retailers like Best Buy as well, so we should be able to get your old case replaced. Give us a call at 1-855-688-7269, and we'd be more than happy to get you taken care of.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Purple otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my case and the fact that it comes in purple makes it so much better. My last otterbox lasted 2 years, I can't wait to see about this one

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Nice Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great heavy duty case. Just wish I didnt need a belt to use the holder for going out. Blocks wifi charging but other then that my phone is protected.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Secure case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Typically I buy a different brand case but best buy was out of stock. We just bought the phone and wanted it protected. Does the job and stayed on well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    Great for protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is great for protection, but it does not allow you to charge other objects with your phone because it's to thick. It also tends to push on the screen protector. Other than those few issues, its great.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Panda,

      We apologize that this Defender Series Pro seems to be running into a couple of practicality problems! For best performance with the Samsung Wireless Power Share feature, we do recommend removing the unit. While most of our cases have historically been compatible with power sharing, it can be heavily reliant on the other phone that is being charged. Unfortunately, because of this, we are unable to guarantee that the Defender Series Pro is completely compatible with this feature for all other objects.

      As for that pushed-around screen protector, our friendly Otters are confident that some alignment troubleshooting should straighten things out. Please feel free to give them a call at 1-855-688-7269, and they'll gladly do what they can to help!

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Just what my wife was looking for!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife wanted maximum protection from a thinner case. She got what she was looking for, and is very happy with this thinner version of an old favorite.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Very durable so far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just trying out this new case, I usually go cheaper, then my screen broke , so this time I have spared no expense top screen protector and otterbox wish me luck. Definitely will update as I go along and see if I can add another star

    I would recommend this to a friend