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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 684 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are positive about the Defender Series Pro Holster Case's protection, fit, ease of use, and quality. Many appreciate its good grip and compatibility with wireless charging. However, customers are negative about the lack of a built-in screen protector and some find the case pricey and bulky. Concerns were also raised regarding the durability of the belt clip.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 684 reviews
  • Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t like that it doesn’t come with a screen protector anymore, but this is not the fault of best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It really works good with my phone I’m glad I purchased it and I would do it again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great over all!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is very durable...hubby has broken every single one I have bought him.....except this one!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox defender series phone protector

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone protector. Very Rugged, your phone is safe with this case for sure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth transition

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 5 yrs perfectly happy with my S5, I dreaded upgrading. Seems they have worked all the kinks out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fine case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How are you going to give me a minimum requirement for a review like it is a home work assignment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, a little touch pushing the side buttons, but after extended use it should get better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very durable

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Because of this case I would have bought a new phone after dropping it so many times!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 4th otterbox I have owned. My last case kept my S6 in like new condition until the trade in.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    Okay case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is okay. I wish it would have a built in screen protector and the plastic is very thin. It doesn't feel very stable like the s7 case.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Hihocherry,

      Sorry to hear that you're feeling some doubt towards this Galaxy S10 Defender Series Pro! As new devices are released, we tend to update our case designs accordingly, which sometimes means that the construction can feel slightly different. Rest assured, this case still passed all of our traditional drop protection tests, and we're confident that it should provide maximum security for your device! If you have any other questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be more than happy to chat!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Have owned it for 2 weeks. Used otter box defender for other phones. Great product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best cell phone protection available

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had previously purchased this case for my S9. Liked it so much I purchased another for my S10

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 1 out of 5 stars

    Bulky protection for the S10.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I'm certain the Otter provides excellent protection if the phone is dropped, I found the addition of the protective cover made the phone bulky and somewhat difficult to charge and turn on and off. This may be a great choice for rugged use but too much bulk for the suit crowd.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Alex,

      We apologize that this Defender Series Pro made out to be a little too bulky for your comfort level! If you're looking for something slimmer that still offers premium protection, we would suggest taking a glance at our Symmetry series. The Symmetry is one of our sleekest cases, and might fit your style better. Feel free to check it out by following the link below, and call our friendly Otters at 1-855-688-7269 with any further inquiries!

      https://www.bestbuy.com/site/otterbox-symmetry-series-hard-shell-case-for-samsung-galaxy-s10-purple-violet/6323248.p?skuId=6323248

      Sincerely,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Great sturdy case per usual from Otterbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. Sturdy as per Otterbox standards. And the usual kickstand/belt clip option is there.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the Otterbox phone cases as they are tough and durable and reasonably priced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Strong Casing for S10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otterboxes have always been strong, but this one is strong and not much thicker than the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Strong Casing for S10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otterboxes have always been strong, but this one is strong and not much thicker than the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it's supposed to do. It is beat up, phone still in excellent shape.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this case. I bought this for my husband's phone just in case he drops his phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does the job

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband is rough on his phone and this is a good investment to protect it. I recommend it

    I would recommend this to a friend