Customer Ratings & Reviews
- Model:
- 51932BBR
- SKU:
- 6323253
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the Defender Series Pro Holster Case's protection, fit, ease of use, and quality. Many appreciate its good grip and compatibility with wireless charging. However, customers are negative about the lack of a built-in screen protector and some find the case pricey and bulky. Concerns were also raised regarding the durability of the belt clip.
This summary was generated by AI based on customer reviews.
ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wish the curved edge had better protection, but so far so good
I would recommend this to a friendIt works
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone is great love the camera and the gadgets it have.
I would recommend this to a friendWorks great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great so I don't have to carry my phone in my hand all day
I would recommend this to a friendNot too bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good but does not fully protect glass during fall.
I would recommend this to a friendStrong system but careful installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Included directions poor, easy with video on internet
I would recommend this to a friendTo expensive
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price could be more protection, fair protection
I would recommend this to a friendS10 works as expected
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good camera, works fine. It meets expectations.
I would recommend this to a friendQuailty Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.protects the phone from when it is dropped. no problems
I would recommend this to a friendDoes the job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this during the covid-19, and it was curbside pick up. I order according to the pictures on the web site and pic #6of8 I thought it was like the older version on otter box cases that I had for my 7. Was disappointed that it wasn't.
I would recommend this to a friendNothing better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Nothing better for the money. Greaat
I would recommend this to a friendOtterbox for S10
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case did not fit properly with glass screen protector - had to return it. Wish there was a bit more physical space to install with screen protector I already had
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Gordy,
We're so sorry about this. We don't recommend using a third-party screen protector with this Defender Series Pro case because we can't guarantee compatibility between the two. If you're looking for an extra line of defense, please feel free to check out our awesome tempered glass screen protectors on our OtterBox website!
Best,
obcst
Expensive case!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just don't understand why these cases are so expensive. I bought it to protect my expensive phone. It serves its purpose.
No, I would not recommend this to a friendVery heavy duty.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm certain it's good quality, but I returned it because it seemed like o overkill for the GalaxyS10.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about he disappointment with your Defender Series Pro case. If you're looking for something a little sleeker, we'd suggest checking out the Symmetry Series case here: https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-s10-ivy-meadow-green/6349487.p?skuId=6349487
Best,
OtterBox Customer Service Team
needed to exchange
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately had to return it. Too bulky for pants pocket. Kept catching.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there, Alyse!
We're sorry to hear that your Defender Series Pro wasn't as pocket-friendly as you hoped it would be! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. If you're looking for a case that's a bit sleeker but unwilling to compromise on drop protection, we'd suggest taking a look at our Symmetry Series case here: https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-s10-ivy-meadow-green/6349487.p?skuId=6349487
Best,
OtterBox Customer Service Team
Easy to place on phone
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.easy to place on phone but it crack easily and phone broke anyway
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there.
We're sorry to hear that your device was damaged while it was in a Defender Series case. While our cases are tough, there are some variables that are still unpredictable. Though we can't extend our warranty to the device itself, we'd love to get you taken care of with a replacement OtterBox. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
tight
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its was a little tight to install. I had to play with it for 5 minutes
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Ameet,
We apologize that this Defender Series Pro was acting a little 'uptight' during the installation process! For future reference, please keep in mind that our expert Otters are always available to provide further application assistance so that you can be set up for success going forward. Please feel welcome to give them a call at any time at 1-855-688-7269, and they'll be thrilled to lend a hand!
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Below grade protection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this product if you expect to ever drop your phone or have it in your pocket with other items. Failed to protect the phone screen due to elimination of protective plastic screen
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there.
We're sorry to hear about the damage to your phone. While our cases are designed to greatly reduce the risk of damage to your device, there are still some variables that can't be predicted. We'll be sure to get your feedback passed along. In the meantime, give us a ring at 1-855-688-7269, and we'd be more than happy to get you a replacement case, though we aren't able to replace the phone.
Best,
OtterBox Customer Service Team
Too hard to put on
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to put on. I almost returned it. It finally went on after a long fight. I won't be able to return it now.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your frustrations with the installation of your Defender Series Pro! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a helpful installation video that might help you out. Check that out here: https://www.youtube.com/watch?v=Xcc0FiKE1yQ
We also have a great warranty, so if anything should happen to your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Won't Stay in Belt Holder
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is now useless and I paid $60 for it just over 1 year ago. I have historically rated Otterbox with 5 stars. However, this S10 case broke this month, 3 months past the 1 year warranty and I am a light user. The place on the case that holds the phone into the belt holster...very disappointed in this Otterbox case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Stryken,
We're so sorry this Defender Series Pro Holster Case didn't go the distance! Our warranty is actually a limited lifetime warranty, so the good news is we'd love to replace your case below!
bit.ly/warrantyotter
Best,
OtterBox Customer Service Team
Did not fit my Galaxy S10
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, this item did fit my specific phone and I have to return it. I tried multiple ways to get it to fit but it was simply too small. Thankfully, I was able to order a different Otter Box (from Amazon) that fit perfectly.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Candace27,
So sorry to hear this case didn't slide on like Cinderella's slipper! It sounds like you might have the Galaxy S10+ though, due to the differences in sizes. In either case, we're glad you were able to get suited up with some protection! Should you think of any OtterBox questions or concerns, drop us a line at 1-855-688-7269!
Kindest regards,
OtterBox Customer Service Team