Customer Ratings & Reviews
- Model:
- 51441BBR
- SKU:
- 6296135
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the Defender Series Pro Modular Case's robust protection and secure fit as significant advantages. Many appreciate its ease of use and the overall quality of the case, although some find it bulky and heavy. While the color options and price point receive positive feedback, concerns exist regarding the included screen protector and the durability of the belt clip.
This summary was generated by AI based on customer reviews.
Like it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We would like it better if the screen was more sensitive.
I would recommend this to a friendLove my pop socket
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my pop socket even bought one for my sister in law!
I would recommend this to a friendVery Protective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best case I have found on the market. Worth every penny.
I would recommend this to a friendSolid case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a robust case with few other quality options out
I would recommend this to a friendVery strong and reliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very strong and reliable especially when I’m at work
I would recommend this to a friendNot Right for Me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once I added a screen protector to the surface of my phone, this case did not fit correctly. Since I was unable to return the protector, I had to exchange the case. Maybe I should have read the fine print somewhere. Wish it could have worked.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there BwanaBill,
We sincerely apologize for any confusion surrounding the compatibility of this Defender Series Pro with any sort of separate tempered glass. Due to the built-in screen protector on the case, we don't necessarily recommend using another screen protector, since the double layers can occasionally cause misalignment and touch sensitivity issues. We're sad to see you go, and we sincerely hope that this experience does not turn you away from OtterBox for good! If you have any other questions or comments going forward, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be glad to further assist you!
Warmly,
OtterBox Customer Service Team
Phone case
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought this was a rugged phone case, until i dropped my phone and cracked my screen. Case is slim enough to fit into a pocket, induction chargers will not pass through case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We are so sorry to hear about the damage your iPhone sustained while under the watch of the Defender Series Pro case. We do everything we can to make sure our cases will provide the best protection available to limit the potential for such things, but unfortunately, any given incident is still subject to unique variables that prevent us from being able to eliminate all risk. Our warranty won't be able to help with repairs to that touchscreen, but we would very much like to help get you into a new case for a fresh start. Just give us a call at 1-855-688-7269, and we'll set things in motion.
Kindly,
OtterBox Customer Service Team
Too Bulky
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To bulky and the phone is already big enough. I ended up getting a different case shortly after. Not worth the price for the size. Not able to use the car stand - it would not fit around the case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Defender Series Pro didn't check all your boxes! That is our most rugged protection option, so it will be a bit more robust than some of our other offerings. If you're ever looking for a sleeker OtterBox in the future, we'd suggest checking out our Commuter and Symmetry Series cases!
If you ever have any questions, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
- Cons mentioned:Weight
Way to heavy an bulky
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s like caring a brick on your waist literally the size and the weight, so I went whit lifeproof case huge huge difference believe me bigly
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Ed,
We're sorry to hear the Defender Series Pro was a bit too substantial for your needs and taste. Sounds like you've landed on something else you're happy with, but if things don't work out with that one, keep in mind that we've got a wide range of case models—including our streamlined Commuter and Symmetry Series—to choose from!
Happy Holidays,
OtterBox Customer Service Team
Good protection but difficult to operate phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality construction but it covers the face of my iphone with a plastic shield. This makes it difficult to press the keys. It seems to loosen up over time but the plastic on the keypad is a problem sometimes.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not loving your Defender Series Pro case! We've seen issues with screen sensitivity before when people are using that case with an additional screen protector on their phone. If you don't have any additional screen protection on your device, the you may need a replacement case. Give us a ring at 1-855-688-7269, and we can certainly get a warranty claim started for you.
Best,
OtterBox Customer Service Team
- Cons mentioned:Bulk
Heavy Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First time using an Otterbox case and its too bulky. It very hard to swipe up and down near the edges of the screen, say for trying to swipe to icons like the flashlight.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi VickiyKales,
We're sorry to see that this Defender Series Pro seems larger than life! If you're looking for something that offers premium protection, but in a sleeker style, we would suggest taking a glance at our Symmetry series. The Symmetry is our slimmest case, and might pair perfectly with your preferences! Check it out via the link below, and give our friendly Otters a ring at 1-855-688-7269 with any further questions!
https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-7-plus-and-8-plus-mix-berry-jam/6144100.p?skuId=6144100
Best,
OtterBox Customer Service Team
I Phone 7
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok it’s bigger than the I phone 6 but the cameras are basically the same .The only difference is the size of the phone .
I would recommend this to a friendScreen covering
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like otter cases with the plastic liner on the screen cover, not good material and a waste. I tore it off and it works better now.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Felicia!
We're sorry to hear that you're not a fan of your Defender Series case screen protector! We appreciate your feedback, and we'll be sure to let our design team know about your experience. If you run into any other issues with your case, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Don’t like it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like it. Does not always accept your finger placement on the screen. Seems very rugged but if I can’t use my screen it is useless.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're having trouble with your Defender Series Pro! It's certainly unusual to hear that you're having trouble with your Touch ID. Keep in mind, we recommend having your fingerprints validated on your phone with the case on and with the case off to help with accuracy. If you continue having issues with your OtterBox, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
It’s an ok phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case is too hard to get in and out of to clean in between the case and the phone screen since it let’s in a ton of dust and debris inside the case
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear David,
Yikes - attack of the dirt creatures! We're sorry to see that this is happening, but not to worry - our dust-busting Otters are sticking around to save the day! Just give them a call at 1-855-688-7269, and they'll seal things up with some troubleshooting right away.
Best,
OtterBox Customer Service Team
PROTECTS BUT DIFFICULT TO USE
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good and strong but the covers for the openings make it difficult to use the cords or press the buttons simultaneously for a screenshot.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your frustration with your Defender Series case! We appreciate your feedback about the buttons, and we'll be sure to pass it along to our design team. As for the port covers, if you're looking for cases that allow for direct access to those ports, we'd suggest checking out our Symmetry Series.
If you run into any other issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
same as always
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn't recommend using otter boxes, my fiancé had multiple and it just drains your phone ruins the battery.
No, I would not recommend this to a friendPoor quality phone cover
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased an OtterBox- defender Series Pro Mod when I purchased my iphone 8 and it lasted 2 years. I recently purchased this new purple one and returned the first one because it wasn't waterproof, now the replacement purple one is also leaking. The black ones are not available because of the age of my phone. I know now to only purchase the black ones!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any confusion with your Defender Series cases! Keep in mind, While that OtterBox is built to help block dust from your ports, we do not have any cases that are designed to be waterproof. If you run into any other issues with your case, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good buy. Wish the glass was thinner cause I have some trouble when using keyboard and it’s annoying
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Marly,
We're so sorry about this. We'd recommend opening the charge port door at the bottom of the case and then press the front of the case firmly against your chest or thigh, with the palm of your hand against the back of the case, to squeeze the air out. If that doesn't resolve the issue, we'd love to take things from the top with a warranty replacement case. Please feel free to ping us on our OtterBox website, and we'd be happy to chat!
Best,
obcst
Just ok
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This otter box is a little bit of a disappointment. Makes my touch identification difficult.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Coop,
Sorry to hear you've had some trouble with the Touch ID feature of your iPhone while using the Defender Series Pro to help keep it safe from harm.
We'd suggest recalibrating while the device is inside the case, but if that doesn't do the trick feel free to ping our friendly Otters over on otterbox.com and we'll be glad to help get you set up with a brand-new warranty replacement that is sure to provide clear and consistent fingerprint readings going forward!
https://www.otterbox.com/en-us/warranty-claim
Happy Holidays,
OtterBox Customer Service Team