Customer Ratings & Reviews
- Model:
- 51944BBR
- SKU:
- 6329955
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the Defender Series Pro Modular Case's protection, fit, and ease of use, with many praising its ability to safeguard their phones and its user-friendly design. The case's quality and grip also receive significant praise. However, some customers express concerns about the case's bulkiness and the slight inconvenience of the charging port cover. Overall, the positive feedback on protection and usability outweighs the negative comments.
This summary was generated by AI based on customer reviews.
Metal case too narrow for S-9 device.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, I was not able to insert my Samsung 9 phone into the metal case. I will have to make a special trip to the Best Buy store ( near Patriot Boulevard and off Willow Road ).
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your troubles with your Defender Series Pro! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great installation video that may help with that installation process. Check that out here: https://www.youtube.com/watch?v=Xcc0FiKE1yQ
Best,
OtterBox Customer Service Team
Good case, no screen protector.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case seems solid, but it would be better if it came with screen protection. Also, the case does not work with the glass screen protectors you can buy. It works with the plastic film ones.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Jordan!
We're sorry to hear that you're not loving your Defender Series Pro case. When it comes to additional screen protectors, we've designed these cases to be compatible with Alpha Flex and Alpha Glass. If you have any questions or other issues with your case, please give us a ring at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Bad instructions
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case is good. But instructions are hidden in package and it’s not clear they are the instructions. Without them you don’t know how to get the case on.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Ninja85,
We're bummed to hear that the installation instructions for this Defender Series Pro didn't seem to be easily accessible! We'll be glad to pass your feedback along to our packaging design team, and in the meantime, please keep in mind that our friendly Otters are always happy to provide further application assistance. Just give them a call at 1-855-688-7269, and they'll be thrilled to help out!
Best,
OtterBox Customer Service Team
Good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the product the only problem I have found is that the rubber backing has a tendency to stretch and not fit well
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Scooter,
We're so sorry this Defender case has lost its original shape!
The good news is we have a fantastic warranty that's calling your name. Simply just click on over to our online support page, and we'll help send you a brand-new case that you'll be enjoying for a long time to come.
bit.ly/warrantyotter
Best,
OtterBox Customer Service Team
Black only?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case but only had one left in black. Would have preferred a different color.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with the available color options for your Defender Series Pro! We'll be sure to get your feedback passed up the ladder. If you run into any other issues with your case, please don't hesitate tor each out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Average case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised. I prefer a sliding case rather than a snap in like this.
No, I would not recommend this to a friendI have to
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good values and doing this for the points. Thanks.
I would recommend this to a friendNot right for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a case that was sturdy and came with a pocket/belt clip. The case was exactly what I needed but the clip goes onto the front of the phone so you cannot view, or answer the phone without removing the clip. Not an ideal product for me.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear DeeBee,
We apologize that the holster design for this Defender Series Pro isn't quite matching up with your preferences! The belt clip is specifically engineered to latch onto particular points on the case that do not interfere with the device side buttons. While the orientation of the belt clip does provide additional screen protection, we totally understand why it might not jive well with your style! We'll gladly pass your feedback along to our product design team for future consideration. If you have any additional questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be more than happy to help out!
Sincerely,
OtterBox Customer Service Team
Way over priced
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lot of money for not much of anything, no screen protector at all unless you want to spend another 40 bucks for a piece of sticky plastic.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Scott!
We're sorry to hear about your disappointment with your Defender Series Pro case! After exhaustive design testing, our engineers determined that the best way to interact with the advanced display of this device was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as Defender Series cases of the past. We'll be sure to get your feedback passed up the ladder to our design team.
Best,
OtterBox Customer Service Team
Need a mans touch!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This OtterBox was just to hard to put on, let alone taking it off. I like cleaning my phone completely and this product would just frustrate me operating it. The female Representative in the store could not put it on without taking 20 minutes of both our time. I returned this OtterBox because it was not the one for me.
No, I would not recommend this to a friendMislabeled product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this From Best Buy online for my Galaxy S9, the package arrived clearly stating it was the S9 version however the camera lens opening was in the wrong place and incorrectly shaped. I had to go to my local Best Buy store to return it and replace it with an Identically packaged one that fit my S9
No, I would not recommend this to a friendOkay case for the money. Description incorrect.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay case for the money. Description incorrect, does not have a built in screen protector.
No, I would not recommend this to a friendnot a good product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like it. It was far to ridged and my phone would not fit in it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you were having some issues installing your Defender Series case! Keep in mind, that is a multi-piece case that needs to be disassembled before putting it on your case. Check out our installation video below for help! If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Defender Series installation: https://www.youtube.com/watch?v=9ak9bEFYdFs
Best,
OtterBox Customer Service Team
....
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it had a built in screen protector but it dosent.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Mickey!
We're sorry to hear about any disappointment with your Defender Series case. After extensive testing our engineers determined that a built-in screen protector would actually hinder the use of the display on this device. That being said, our tests have shown that this case provides the same level of protection as Defender Series cases of the past. Additionally, this case is totally compatible with Alpha Glass. If you have any questions, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Bulky couldn't access port
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is bulky, it made the charger port less accessible,
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Pat,
We're so sorry this Defender Series Pro case isn't checking off all your boxes!
This case was designed with specific dimensions to maximize rugged protection. Although a change in specs isn't on our road map, we'd love to pass your feedback to our product design team for future consideration.
As for the charger port door, this is unusual. We'd like to learn more about the specifics of your situation so we can figure out the best way to help. Please feel free to give us a call at 1-855-688-7269 and we'll dive right in!
Best,
OtterBox Customer Service Team
Will not charge as says it will
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Says will change on a wireless device. So far had this for a week and still have to plug in to charge because will not connect to my wireless charger.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Frank!
We're sorry to hear about your disappointment with your Defender Series Pro! While that case is compatible with Qi charging, some chargers tend to work better than others, so you may find that a different charger suits you best. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Wrong case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a case for a S9+ but the case (Ottoer Box) i got was for a S9.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're sorry for any confusion with your new case purchase. This one is for the Galaxy S9, but we do have options for the Samsung Galaxy S9+. You can find our products for your device with Best Buy retailers. For further questions, please call us at 1-855-688-7269 and we'll help you out.
Kindly,
OtterBox Customer Service Team
dud not like product. Hard to use.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like the product & returned product to store.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you weren't a fan of your Defender Series Pro case! We'd love to hear more details about your experience with your OtterBox, so we can get it passed up the ladder to our design team and possibly help you find some alternative case that meets your needs. Feel free to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Case Holds Up To Reputation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Otterbox Defender Pro cases are built to last and protect. They give the user a feeling of security and knowledge that the phone it protects will keep its value and stay free from scratches and breaks. I know of a couple of cases that have held up to their reputation as a top contender for smartphone protection. All the drop tests I have seen have been most impressive and the Otterbox Defender Pro holds up well to the competition.
I would recommend this to a friend