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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 116 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers enjoy the high level of protection this product provides for their devices. Users have reported that their phones remained completely free of scratches and damage even after potential impacts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-116 of 116 reviews
  • Rated 3 out of 5 stars

    Full of dust

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dust gets in the case easily and you have to take it off to clean it at least once a week.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! Thank you for your feedback! We are always looking to improve our cases with each iteration! If you need help with your case, we are happy to help! Please reach out to our CS team via chat and we are more than happy to assist! OtterBox

  • Rated 3 out of 5 stars

    Like - Almost love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my husband and he likes it overall. The only thing keeping him from loving it is that the camera plate area is open, which makes him a little worried about it getting scratched. He did find a protective plate on Amazon that he can order to use with the case, so that helps ease the concern.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thank you for your feedback! Please reach out to our Customer Service team via chat and we are happy to help with any questions or concerns you may have on this! OtterBox

  • Best Buy Employee

    Rated 3 out of 5 stars

    Nice, kind of

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is pretty nice though it does have a rough spot at the bottom, where the charge port is - it’s pretty rough when holding the phone. Other than that, the case gets slick kind if quick.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We have a great Limited Lifetime Warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this! OtterBox

  • Rated 5 out of 5 stars

    Best Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this case! Not only does it show off the phone but it also keeps it safe from 2 toddlers!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the quality & it’s a great brand for an expensive price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Must have

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case to keep this valuable paperweight in good condition

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality I love this case, I recommend it 100%

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great as always

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Sturdy and durable. I would recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    17 pro max.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone great help and leadership was super helpful.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Glaring Issues

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average case but far over priced in my opinion. The case doesn’t cover the camera plateau just inviting dirt to collect along the edges and scratches the collect on the surface. I now have a case for half the price that completely covers the camera plateau.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello, Jake! We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this! OtterBox

  • Rated 1 out of 5 stars

    Not great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is a far deviation from the otterbox defender cases I previously purchased. The product is not as durable and is definitely more slippery to hold. The belt clip/holster is not included in the case and you have to order it for free from otterbox. I did get it a week or so later. Unfortunately the new holster/clip is weak. The phone falls out of the clip frequently. The glass screen protector I put on the phone has been broken several times (10+) because of this problem. The older case and clip combinations used to hold the phone in much better, It wouldn’t fall out from just brushing up against something or if you were just walking. I would not recommend anyone that is on the move use this case. Also the MagSafe attachment doesn’t work well.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We have a great Limited Lifetime Warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this! OtterBox

  • Rated 4 out of 5 stars

    its a case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its a good case for the money------------------------

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Please Don’t Waste Your Money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a terribly overpriced cheap piece of plastic. It has no scratch resistance. Day one it scratched just from me wiping the smudges away. That’s another thing, the smudges are always there. The camera lenses are left exposed. You’re spending your hard earned money buying a name. A name that is not worth what it used to be.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We have a great Limited Lifetime Warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this! OtterBox

  • Rated 1 out of 5 stars

    Barely magsafe

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed, first time in years having to pivot from otterbox due to the new mag safe design.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      OtterBox designs its cases according to Apple Design Guidelines, and our products undergo extensive testing with various charging products. While we do not have specific information about MagSafe charging item you are using, if it adheres to Apple’s specifications, all OtterBox MagSafe cases should work with it. OtterBox

  • Rated 5 out of 5 stars

    Great Case!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case so far! Phone is not lose like I’ve seen a couple other reviews say. So far I’m very happy with it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox is a great company with great customer support

    I would recommend this to a friend