Customer Ratings & Reviews
- Model:
- 77-96096
- SKU:
- 6603331
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the Defender Series Pro XT Hard Shell for its high quality and excellent fit. Many appreciate the case's durability and how well it protects their iPhone. However, a significant concern is the lack of full screen protection, with users reporting cracked screen protectors due to exposed edges. The absence of a screen protector and exposed camera button are recurring criticisms.
This summary was generated by AI based on customer reviews.
Great product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to install and my kid loves it. He is very tought with his phone and this case is working well for him
I would recommend this to a friendGreat phone case
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone case wanted the clear color to see my phones color and it’s sick
I would recommend this to a friendOtterBox MagSafe
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving it! I am a fan of OtterBox products. They are great. Love that this case is clear and MagSafe. Feels good in my hands
I would recommend this to a friendGreat Case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case! Otterbox defender is a great case with a lifetime warranty!
I would recommend this to a friend- Cons mentioned:Screen protector
No camera cover
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Return product. It is missing a cover for the camera button on the right hand side. The button is exposed and so is the side of the phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! Thank you for taking care of a return/exchange of your new product at the original place of purchase. If you have additional questions or any warranty needs with which we may assist, please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Good phone case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is as advertised, no problems with the phone case so far.
I would recommend this to a friendiPhone 16 pro mask
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome case needed it asap and Best Buy had it in stock
I would recommend this to a friend- Cons mentioned:Screen protector
No edge protection where camera button is
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give zero stars I would. Didn’t think about the section on this case that is cut out for the camera button. It exposes the edge of the screen and have already cracked three screen prootectors right where the edge is exposed. Terrible design!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Thank you for your feedback regarding the Defender Pro XT Series. We have taken your feedback to the company for future consideration. Please give our CS Team a call at 1-855-688-7269 M-F 8AM-5PM , or reach out to us via chat, and we are happy to help with any questions or concerns you may have on this!
Get one with more ergonomic support and a stand
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive given the level of support around your hand. I would not bet this case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Alex! Thank you for the feedback. We have taken this feedback to our engineering team for future considerations.
Big fumble, look at something else.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Usually I have nothing but great things to say about otter box, hands down most durable cases I’ve used. However, the cutaway for the camera button is the Achilles heel of this case. I’ve broken two screen protectors in two weeks in the same exact spot because of it. All because the phone gently bumped my kitchen table.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please reach out to us via chat, and we are happy to help with any other questions or concerns you may have.
Free Holster is a scam
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I upgraded to the iPhone 16 I purchased two of these from Best Buy. They didn't include a holster. When I get home the details for the free holster listed on the back of the box were not included in package. Otterbox site wants to charge me. Deceptive
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .With our ongoing sustainability efforts, we have made the decision to remove holsters from the packaging. However, we still include a coupon code in every box to redeem for the Defender Holster accessory. If you need assistance with getting a holster, please contact our Customer Service Team via chat and we are happy to help with this!
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, I would not recommend this to anyone. It has a big gap where you use for the camera on the right side, which I do not like. they need to do a much better job to create better where you will feel your phone is being protected by this outbox case
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello!The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Please give our CS Team a call, or reach out to us via chat, and we are happy to help with any other questions or concerns you may have.
- Pros mentioned:Protection
Good protection but heavy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes the phone heavy. Very good protection. Easier to remove and clean
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We hope you enjoy the amazing protection of the Defender XT Series case. Please reach out to our CS Team by phone or via chat, and we are happy to help with any questions or needs that arise as you enjoy this case!
Not as advertised
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case does not match the description. It’s supposed to be grippy. It’s slick, like all other hard mag safe cases. Useless
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear you are experiencing issues with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help!
- Cons mentioned:Screen protector
Communication failure
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No explanation given for not installing a screen protector I ordered when I purchased a phone case protector. It was agreed that I could return to the store when the order arrived and it could be installed there. I arrived and the department manager requested $8. The ordeal left me frustrated and I returned the screen protector. It’s your loss after the shipping cost and loss of customer loyalty.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We are confident that the retailer will help with this issue. Please feel free to reach out to the retailer you are working with on this.
- Cons mentioned:Screen protector
Hate IT
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really do not like the case. I have dropped my phone a few times and each time I drop it, my screen protector breaks. I’ve had to replace the screen protector 3 times. If I had not had one, my actual screen would be broken and I have a new phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We are happy to hear that your device is being protected properly. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with this!
