Appliances Memorial Day SaleFree delivery. Ends 6/3. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

See price in cart

Customer reviews

Rating 4.8 out of 5 stars with 300 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers value the Defender Series Pro XT Hard Shell for its excellent protection, good fit, and appealing design. Users appreciate the enhanced grip, seamless MagSafe compatibility, and overall case quality. While some find it slightly bulky and a bit expensive, the case's ease of use and wireless charging compatibility are also well-received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 300 reviews
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Phone case

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good fit and feel. N ot a lot of choices for I13. But some good ones.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case to protect your phone feels and looks good………….

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing I really love the new case because it is a great protective case

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great case

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case but expensive. I would recommend it if you have the money.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    Pretty chill

    |
    Best Buy Employee
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I dropped it from a height of about 15 feet and the glass on the back of my phone shattered. So sorry for anyone who’s that tall this probably isn’t the phone case for you. Other than that great phone case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good case

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good protection, not too large yet handles serious drops

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    My review

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this to everyone I know, 10/10..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Great Deals for my new Iphone 16e

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! ☺️ It is perfect and just what I wanted. Thank you

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good purchase

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good purchase for protecting my new iPhone 13 I like it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have for teens

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox is a must have for a teenager who plays sports, works, always on the go. Do not go without this hard cover for your phone as it has prevented us replacing my son's phone many times over.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek and light

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kiddo is using this product, it is light weight and durable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He was on top of everything we ask

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was great no problem at all all of my questions were answered & got everything I need it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty solid case. Protects my phone and isn’t all that bulky. I recommend 100%

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality case

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what I need it to! Customer service helped me find what I needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Case to Protect from Drops

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I drop my phone a lot and have never had issues with this case. Almost a year later and there’s just a couple tiny cracks in the case from my dropping my phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the screen protector i had installed by the geek squad i dont have any complaints with this product and very satisfied with best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I NEVER buy any phone cover other than OtterBox. They are sooo reliable. Once I had a problem with one on my old Iphone, called them and within 3 days they replaced it. I drop my phone and have never had any damage. I would never buy anything else.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox Defender for my telephone

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case seems to be sturdy and it will protect my telephone if I accidently drop the telephone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s ok

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only used Otterbox cases for my iPhone’s. I feel like this case does really provide sufficient protection. I feel like if I dropped it that it wouldn’t protect the back or front glass of the phone because the border is quite thin compared to my previous otterbox cases. I’m afraid to drop my phone with this case on. It’s not thick enough. The otterbox case I wanted wasn’t available for my iPhone 16e so I had to go with this one. I will mostly likely purchase a different case when one is available. Install instructions weren’t great, just ok. On a positive note. I do like the appearance of the clear case with black border.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this! OtterBox

  • Rated 5 out of 5 stars

    Happy with my new IPhone

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales person was extremely helpful throughout the entire process. He was able to answer every question.

    I would recommend this to a friend