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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1071 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers value the Defender Series Pro XT MagSafe Hard Shell's excellent protection and secure fit for their Apple iPhone 14 Pro Max. Many appreciate the case's high quality, strong MagSafe functionality, and grippy design, although some find it challenging to install. While some consider the case a bit bulky or expensive, the positive feedback on protection and MagSafe outweighs these concerns for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 1,071 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection for phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this case when I am doing something outdoors such as ridding or camping it is great protection

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Best Buy Employee

    Rated 5 out of 5 stars

    Amazing case!!

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing case, all my clear cases used to get dirty quick and weren’t protective, this case is all around sealed from all openings (expect speakers of course) So doesn’t internally get and dust or dirt

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Sturdy case.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely keeping my phone safe. I’m often dropping my phone, but now I can feel like my phone is safe from getting damaged.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good buy.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most protective otterbox case I’ve owned. This I’d the first case I purchased that I felt was worth it. Highly recommend if you’re prone to dropping phones a lot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was everything I wanted in a phone case. Clear and sleek with the added benefit of being an OtterBox Defender Series! I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Dropped several times, I’d buy again!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the iphone 14 Pro Max, since I’ve had the phone unfortunately clumsy hands means I’ve dropped several times already, THANKFULLY I have this case and it’s very protective, no scratches/cracks or glitches scrapes! I’d buy again

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 4 out of 5 stars

    A great clear case BUT…..

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great clear case, and the rubber type sides offer excellent grip. However, this case is a nightmare to put on, the fit is so extremely tight and the rubber outer layer is maddeningly difficult to get to fit. To sum it up this is a great case that looks good and shows off your phone, but be prepared for an extremely difficult install.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Otterbox Pro XT.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is very effective and protective for the phone while looking very sleek and cool. The quality of protecting the phone is great also.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protected & Slim

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best case I’ve ever purchased! What I love about it is that it protects my phone all around and the case is slim so it fits in your pocket with no problem!

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a super nice case. A little tricky to put on but feels secure once its together. First two peice case Ive used and love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Santiago

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its great will go back to Best Buy for purchase. Staff are great

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    iPhone case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, gives you a price of mind in the event your phone falls down.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Case

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case hélped me alot because it protege my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Must Buy for Safety!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for your parents knowing they will drop their phones at some point. Upgraded their iPhones so naturally need to purchase this case.

    I would recommend this to a friend
  • Pros mentioned:
    Grip
    Cons mentioned:
    Ease of use

    Rated 3 out of 5 stars

    What a pain to put on!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good case lots of grip! This case will never slip out of your hands! The biggest problem with this case it’s a pain to put on! Also the case doesn’t come with the belt clip unlike the regular otter box defender

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there, Joseph! We're happy to hear the Defender Series Pro XT case has been working well for you so far. You're correct in saying a holster is not included with this case though. However, there is a code within the packaging to be used on our website if you'd like to get that belt clip accessory.

      Before applying the case to your phone, were you able to separate it into two pieces? We'll provide a link to our installation video for you below that we hope helps. Please feel free to give our friendly Otters a ring at 1-855-688-7269 with any other questions or concerns.

      https://www.youtube.com/watch?v=3_a4l6aGqdw

      Kindly,
      OtterBox Customer Support OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Perfect Gift

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a phone and phone case for a friend. The lavender case matches the phone perfectly! She needs thebprotection because of her son. She saidb is 5 startss for her!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth The Purxhase!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect and does what it is expected to! Reliable…

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Little bulky but tough. It will protect your phone

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Best and secure case i’ve had

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this case for awhile now and this is the best. I like how it has a great grip on the side so it can keep it secure. Also I like how protect the charger port

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe

    Rated 5 out of 5 stars

    Case is amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is amazing. Takes some work to get the phone inside the two pieces, but it’s well worth it. My Anker MagSafe grip spins on it a little because of the material on the case, but it doesn’t come off.

    I would recommend this to a friend