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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1077 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Defender Series Pro XT MagSafe Hard Shell for Apple iPhone 14 Pro Max, highlighting its excellent protection, perfect fit, and high-quality construction. The strong MagSafe magnets and grippy texture are also appreciated, along with its appealing design. However, some customers have noted challenges with the ease of use, installation, bulkiness, price, and compatibility with screen protectors.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 1,077 reviews
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to hang onto. Edges were rough to bein with but smooths out after a couple weeks of use.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Strong

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strong case and protects my new phone perfectly, especially during work hours

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a good case for my phone since my son has it alot of the time. So far so good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buying one for each of my 6 lines

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left it on my roof of my suv. Left the gas station and saw it fly off the rear. I made a U turn and as I was returning to rescue it from the road a dodge ram ran it over. I thought it was toast for sure. But to my surprise it was fine and in fact still playing the Mr beast video I was watching when I put it up!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent case for my iPhone! Always love Otterbox and the protection it provides.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Protection and durability

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid case. 2 piece so you know your phone is secure but at the expense of being very bulky

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    A+

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone case is amazing! I work outside and it protects my phone!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent protection not our first otterbox nor will it be our last.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is very durable, and the case fits the phone well.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Momof4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox always protects my cell phones. Fits perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Reliable and durable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very protective if you ever drop your iphone its very durable

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Installation

    Rated 4 out of 5 stars

    secure case, but not the easiest to install

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case probably offers excellent protection against drops. I have no concern about protection. The installation is a slight pain, though. A piece needs to be pulled out from inside the case, and, after the phone is inserted, add back between the phone and the case. I was afraid of scratching the phone in this process, which the instructions do not clearly explain.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best case for the best protedtion its good all around…

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    You get what you pay for!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best MagSafe case overall! It’s thick and very very sturdy…but expensive though!!!

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 3 out of 5 stars

    Great for casual Uses not construction

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eh… I work construction and I’m fully aware it was my fault for leaving my phone where I wasn’t supposed to leave it. But even than, it doesn’t offer the best protection when it comes to construction. Go for Defender Series if you’re looking for great defense against larger impact. I shattered the entire back of my phone at a 8’ impact fall, It’s difficult to install and uninstall the case

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We apologize that your device was victim of unfortunate events. We are so glad you're a fan of our Defender Series case. As for the unfortunate event, please give our CS Team a call at 1-855-688-7269 and we are happy to help with replacing your case. OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Strong

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    of very good material and good protection, looks good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Protecting

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came with a minor damage was too lazy an go back and exhange overall good

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Difficult to put on, but durable

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Bought this for my husband for a bday gift, unfortunately, you cant have any photos touching the magsafe ring or it wont be able to wirelessly charge. He’s rough on his phone and its been able to take the daily abuse while paired with a Zagg screen protector.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Good case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Supper nice , I really like the case, it was a little work too get it on , but I like it

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Looks sleek

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox has greatly improved the look of their case while maintaining its protection.

    I would recommend this to a friend