Customer Ratings & Reviews
- Model:
- 49442BBR
- SKU:
- 5941101
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the excellent protection and convenient stand features of the Defender Series Protective Case. Many appreciate its snug fit and ease of installation, while some find the added weight and bulk to be drawbacks. A few customers also expressed concerns about the included screen protector and limited color options.
This summary was generated by AI based on customer reviews.
Not For 3rd Generation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This did not fit 3rd generation. Be more specific on product
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Ktweety!
We're sorry for any confusion with your new case. The case you purchased is made specifically for the iPad Pro 12.9-inch and iPad Pro 12.9-inch (2nd Gen.), but it is not forward compatible with the new iPad 12.9-inch (3rd Gen.). We'll be sure to get your feedback passed along.
Best,
OtterBox Customer Service Team
Otter box case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the OtterBox cases for all my electronics. This case is very solid and you will notice it when you put this on your iPad. It was a pain in the "you know what" trying to pull the rubber casing off the plastic inner portion. You will know that this thing isn't falling out and super snug.
I would recommend this to a friendJust OK
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love Otterbox cases. Yes, they are bulky, but it's a small price to pay for the protection. However on this case, I find the major issue is the access to the sleep/wake button. At first I thought it was just me, but then I read several other reviews on here that say the same thing, it's like the Otterbox button doesn't line up properly with the iPad button. It finally got to the point that the Otterbox button stopped making contact with the iPad sleep/wake button, and I had to remove the Otterbox in order to get access to it (to reboot my iPad). Needless to say, I probably will be returning the Otterbox...which is a shame since I got it at a great sale price.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi John,
We're so sorry to learn that the power button on this Defender series doesn't seem to line up properly with your iPad Pro! We have to admit, we're a little puzzled by this, since that particular case was specifically engineered to fit all device functions perfectly. Please don't hesitate to call our Otter super-sleuths at 1-855-688-7269, and they'll gladly take a closer look at this. We'll solve this conundrum with time to spare!
Best,
OtterBox Customer Service Team
Otterbox 12.9 iPad Pro Gen 2 NO GOOD!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I made sure I purchased the correct case, the 12.9 iPad Pro (Gen 2). The rubber pusher on the inside, is too small and doesn't make contact with the aluminum button on the iPad. So I can't turn the iPad on and off without taking the case off. In the rush to make this case, Otterbox messed up. Case is going back.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey David,
It would certainly be frustrating for the Defender to have trouble connecting to your iPad. This could have been caused by a misalignment or installation issue, and we apologize. Had you contacted us, we would have loved to help troubleshoot the problem, but we also understand your decision to return the product. If you have any future OtterBox questions, please don't hesitate to reach out to us at 1-855-688-7269. We're always glad to help as much as we can!
Best,
OtterBox Customer Service Team