Refund Refresh 4-Day SaleEnds Monday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.7 out of 5 stars with 950 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers praise the Defender Series Protective Case for its excellent protection and convenient stand. Many appreciate the case's good fit and ease of use, along with the included screen protector and Apple Pencil storage. While some find the case a bit heavy or bulky, and others note the higher price point, the overall positive feedback highlights its protective qualities as a key benefit.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-950 of 950 reviews
  • Rated 5 out of 5 stars

    This is the longest lasting case ever!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case was the case that lasted me the longest because of its slick and smart design so it never broke even after 6 years!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Not the cheapest, but the best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an otter box just like it on my price mini I pad and loved it. Fits perfect over the entire Apple 9.7 I Pad. Fully protected and no worries. Maybe a little bulky but isn’t that what you’re willing to sacrifice for complete protection on a pricey toy. Otter Box you can’t beat it.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Max Protection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox is the best product you can buy for an expensive electronic device. My iPad pro fits snuggly and securely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case for iPad Pro

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case has lasted over six years and done its job well. Only today has the flap over the charging port separated from the case. Need a new one!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Extra protection for iPad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox has always proved to be a great protection for phones and ipads, and this is equally awesome. Great product!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case has great protection for my iPad Pro. I highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product it is very efficient and works great

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No Auto Lock/Unlock

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Along with not being compatible with the iPad "Auto Lock/Unlock" feature, the outside protective case is very difficult to pull off, especially with one hand. I owned the same "Defender" style case for the first iPad with Retina and the front case was easily removed with one hand along with utilizing the capability of "Auto Lock/Unlock" . Since this case cannot capitalize either one of these issues, I am returning this case as soon as possible. Finally, I would not recommend this product if you wish to use the iPad quickly and efficiently.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Rob,

      We are truly sorry that this Defender case is somehow interfering with the Auto Lock/Unlock feature and that the shield stand is being a bit stubborn. The Auto Lock problem is highly unusual as our cases are designed to work seamlessly with their device and none of the iPad’s functions should be hindered.

      Although the shield stand should be secure so it can properly help protect your device it should not be a hassle to remove. If you still have the case we will be more than happy to get these abnormal difficulties resolved as soon as possible.

      Please give our friendly Otters a call at 1-855-419-7417, and we will assist in any way that we can. If needed, we can definitely arrange a warranty replacement!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Didn't live up to its name

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son is nonverbal and relies on his iPad to communicate. We rely on the otterbox to protect his voice. Well it failed. He dropped it in the car and the case didn't protect it. The iPad shattered.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defender

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bottom does not fit perfect. I tried but I could not. So I would not recommend it. I’d rather be without. I wonder how many people still say the product is good.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Jose,

      Sorry to hear that this Defender series was struggling to find the perfect fit with your iPad Pro 9.7"! It is definitely strange that the bottom was having trouble latching around the device, since this specific unit is constructed to fit seamlessly with this iPad. Please feel free to call our Otter tailors at 1-855-688-7269, and they'll set you up with a replacement case that hugs every curve of that device!

      Best,
      OtterBox Customer Service Team otterbox