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97%of customers recommend this product.

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Customer Ratings & Reviews

1-20 of 683 Reviews

    • Brand Response

      OtterBox Customer Support 

      August 25, 2016

      Hi OLAO,

      We are confident that the Defender will take great care of your iPad Pro. We are sorry that it is being a bit difficult to open from time to time. Below is a link that will take you to a video that goes over the best way to install and remove your Defender.

      https://www.youtube.com/watch?v=dKKpExk6o3E

      Of course if you have any OtterBox questions please feel free to give our helpful Otters a call at 1-855-419-7417.

      Best,
      OtterBox Customer Service Team otterbox

    • Brand Response

      OtterBox Customer Support 

      August 2, 2016

      Hi Rob,

      We are truly sorry that this Defender case is somehow interfering with the Auto Lock/Unlock feature and that the shield stand is being a bit stubborn. The Auto Lock problem is highly unusual as our cases are designed to work seamlessly with their device and none of the iPad’s functions should be hindered.

      Although the shield stand should be secure so it can properly help protect your device it should not be a hassle to remove. If you still have the case we will be more than happy to get these abnormal difficulties resolved as soon as possible.

      Please give our friendly Otters a call at 1-855-419-7417, and we will assist in any way that we can. If needed, we can definitely arrange a warranty replacement!

      Sincerely,
      OtterBox Customer Service Team otterbox

    • Brand Response

      OtterBox Customer Support 

      October 10, 2016

      Hi Tjjr,

      We are sorry that the Defender case is bit too bulky for your comfort level. If you ever have any OtterBox questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!

      Best,
      OtterBox Customer Service Team otterbox