Customers love the Pop Symmetry Series Case's protection and convenient PopSocket features, finding it easy to use and of high quality. However, some customers experienced issues with wireless charging compatibility and found the case to be a bit bulky or large. A few also commented on design flaws affecting balance and the price point.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 152 reviews
Pros mentioned:
Ease of use, Protection
Rated 5 out of 5 stars
Great
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The pop socket feature makes my phone so much easier to use while still protecting my phone from damage!
This review is from OtterBox - + Pop Symmetry Series Case for Apple® iPhone® 11 Pro - Black
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Bulk
Rated 5 out of 5 stars
Phone Case
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I drop my phone...a lot...it is protected it well and isn’t too bulky!
This review is from OtterBox - + Pop Symmetry Series Case for Apple® iPhone® 11 Pro - Black
I would recommend this to a friend
Pros mentioned:
Pop socket
Cons mentioned:
Bulk
Rated 5 out of 5 stars
Great case
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Nice sturdy case. Love the built in pop socket feature! Much less bulky than my last case.
This review is from OtterBox - + Pop Symmetry Series Case for Apple® iPhone® 11 Pro - Black
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 4 out of 5 stars
Very good case
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Overall I like the case.. it was hard to get it on.. I almost returned it but the lady at customer service popped my phone in! It’s very easy to change pop tops! And the case give great drop protection!
This review is from OtterBox - + Pop Symmetry Series Case for Apple® iPhone® 11 Pro - Black
I would recommend this to a friend
Pros mentioned:
Pop socket, Protection
Rated 5 out of 5 stars
Great case as usual from Otterbox
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great case for protection and the built in POP handle is lower profile.
This review is from OtterBox - + Pop Symmetry Series Case for Apple® iPhone® 11 Pro - Black
I would recommend this to a friend
Cons mentioned:
Size, Wireless charging
Rated 2 out of 5 stars
Returned - technical issues and poor fit.
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
the Pop button in back is really made for smaller hands - hard for a man with average size hands to use/fit comfortably. And limits your movement on the keyboard you can't use to text with the same/one hand.
ALSO - the wireless charge stand will not work with this phone - the back & Pop is too thick - keeping the phone too far away from the charging base when you rest it in the stand. Best Buy rep in the store said "Ya I've heard that doesn't work too well." RETURNED!
This review is from OtterBox - + Pop Symmetry Series Case for Apple® iPhone® 11 Pro - Black
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hi, Fred!
We're sorry to hear about your frustrations with your Otter + Pop Symmetry Series case! We'll be sure to get your feedback about the PopSocket placement passed along to our design team. When it comes to wireless charging, we do recommend removing the PopTop for the best charging experience. Keep in mind, you will also see some variance in performances between different chargers.
If you ever run into issues with an OtterBox case in the future, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you helped out.
Best, OtterBox Customer Service Team
Rated 4 out of 5 stars
Nice case, does job, hard to get in and out of
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is my second symmetry case first one was clear with a pop socket I put on, this case feels a little more flexible to aid in removing phone but still kind of a pain. I liked the idea of the integrated pop socket to not get caught on things but all they did was make the case bump out, which would be fine if the pop socket was taller to compensate for this bump. If you have larger hands/fingers this pop socket won’t be as comfortable as a standard case with an added pop socket. Not sure I’d buy again.
This review is from OtterBox - + Pop Symmetry Series Case for Apple® iPhone® 11 Pro - Black
I would recommend this to a friend
Pros mentioned:
Pop socket
Rated 4 out of 5 stars
Great iPhobe Case
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great case and very neat and sleek! Just what I was looking for in an iPhone case and the pop socket is a added bonus…..
Love it
This review is from OtterBox - + Pop Symmetry Series Case for Apple® iPhone® 11 Pro - Black
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Love it
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This case provides all of the protection that I would expect out of an Otter Box product, but it seems improved over previous products. The case is smother and the side buttons are easier to use. The “Pop” our knob is great for propping the phone up for watching videos while traveling on planes. Very solidly built.
This review is from OtterBox - + Pop Symmetry Series Case for Apple® iPhone® 11 Pro - Black
I would recommend this to a friend
Cons mentioned:
Size
Rated 4 out of 5 stars
Great case, few issues
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I got this case hoping the integrated Pop Socket wouldn't be as obtrusive as a stick-on one. It generally does, but using mounts and holders can be difficult,
This review is from OtterBox - + Pop Symmetry Series Case for Apple® iPhone® 11 Pro - Black
I would recommend this to a friend
Cons mentioned:
Design
Rated 1 out of 5 stars
Flawed design
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I read the other negative reviews but I wanted to try this case out in case I might actually like it. I hated it immediately as soon as I tried it on my iPhone. It does work as a kickstand but it’s not very stable. Tapping the corner of the screen or bumping the table will knock this thing backwards on its behind. I like that the pop socket can sit somewhat flush when not in use, but once the pop socket is fully extended, your fingers can’t utilize the entire length of the socket because the bottom segment is in the recessed area where your fingers can’t wrap around. That’s the trade off with having the socket sit flush with the case. Finally, the other flaw of the off center design means that everything will be top heavy and unbalanced when laying the phone flat on the table. The phone lays at an angle with the top of the phone touching the table with the bottom sitting off the table. It’s a seesaw effect. If this case was $15 I can forgive some of the flaws, but for around $60, Otterbox fails with this design.
This review is from OtterBox - + Pop Symmetry Series Case for Apple® iPhone® 11 Pro - Black
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hey, Chet!
We're sorry to hear that you're having some issues with your Otter + Pop Symmetry Series case! We'll be sure to pass your feedback along about the "seesaw effect" as well as the issues you're having with getting your fingers underneath the PopTop. As for using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Liked the case and concept but the case was just too thick to fit in my holster in my car so I had to go with the standard Otterbox.
This review is from OtterBox - + Pop Symmetry Series Case for Apple® iPhone® 11 Pro - Black
I would recommend this to a friend
Pros mentioned:
Pop socket
Rated 5 out of 5 stars
Best Case I have owned
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Rest of the family has added pop socket to all their cases and holders in car. But I have to keep my phone in my suit jacket during the day and pop socket catches on pocket. Bought this case as it has an integrated Pop socket. WORKS GREAT!
This review is from OtterBox - + Pop Symmetry Series Case for Apple® iPhone® 11 Pro - Black
I would recommend this to a friend
Rated 4 out of 5 stars
Great phone case
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love popsockets but the stickiness wears out eventually and becomes useless, unless you can find a replacement sticky backing thing. This however is attached to the phone so I don’t have to worry about it anymore. Plus this has the interchangeable pop socket tops so I can still customize the case since it’s not a clear case. I only gave it 4 stars because I wish Otterbox made a clear case version of this. Other than that, it’s still great.
This review is from OtterBox - + Pop Symmetry Series Case for Apple® iPhone® 11 Pro - Black
I would recommend this to a friend
Cons mentioned:
Wireless charging
Rated 4 out of 5 stars
Cool idea
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I like the innovation of this its really nice only flaw is it does not work with a wireless charger
This review is from OtterBox - + Pop Symmetry Series Case for Apple® iPhone® 11 Pro - Black
I would recommend this to a friend
Cons mentioned:
Design, Price
Rated 1 out of 5 stars
Fundamental Design Flaw
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I was super excited to buy this case for my phone as I don't like the Pops as sticky add-ons to the iPhone. However, there is a critical flaw in the design of the case.
The location of the Pop is off center and this leads to some poor use case scenarios. The primary one being that if you buy a Pop anchor to set this case into and attach it in the car, any turns you make will cause the phone to rotate into an upside down position. It simply will not stay up straight. This is a serious design flaw and makes purchasing this case a bad idea. Maybe if you're using one of the sticky Pop anchors on the wall next to an outlet it will be ok, but do not buy this if you intend to anchor it in your car or you will be sorely disappointed.
For $60.00 Otterbox should have seen this coming. What a shame, I really wanted it to work.
This review is from OtterBox - + Pop Symmetry Series Case for Apple® iPhone® 11 Pro - Black
No, I would not recommend this to a friend
Pros mentioned:
Pop socket
Rated 5 out of 5 stars
Perfect!
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought this for my iPhone 11 Pro and I am more than pleased with it. It is easy to change the pop socket out and will charge on the wireless charger when the pop socket is taken off. Definitely would recommend!
This review is from OtterBox - Otter + Pop Symmetry Series Case for Apple® iPhone® 11 Pro - Violet Dusk
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
OtterBox case
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Unlike other OtterBox cases I've bought for my grandkids, this one is thin which is what my grandson liked and still quite protective, which is what I like. Overall, a very nice case and good price.
This review is from OtterBox - + Pop Symmetry Series Case for Apple® iPhone® 11 Pro - Black
I would recommend this to a friend
Rated 4 out of 5 stars
otterbox
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
a bit expensive for a case, but def worth the value. Easy to hold with the pop socket and easy to remove if you didnt want it. Still charges via qi chargers and durable enough to keep device protected. Worked well with the current screen protector also.
This review is from OtterBox - + Pop Symmetry Series Case for Apple® iPhone® 11 Pro - Black
I would recommend this to a friend
Pros mentioned:
Protection
Rated 4 out of 5 stars
Nice and sturdy case!
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Easily fit on my phone for added protection. The pop socket is a plus!
This review is from OtterBox - + Pop Symmetry Series Case for Apple® iPhone® 11 Pro - Black