Customer Ratings & Reviews
- Model:
- 77-62507
- SKU:
- 6361907
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers consistently note the Pop Symmetry Series case offers great protection and a convenient pop socket. Many appreciate its slim design, ease of use, and the available color options, while some find the price point a bit high and note incompatibility with wireless charging. Positive feedback also highlights the case's good grip and fit for the iPhone 11. However, a few users experienced issues with the pop socket's functionality as a stand.
This summary was generated by AI based on customer reviews.
Not great case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The pop up only holds phone landscape way. Otherwise it’s ok case but doesn’t work when you want to FaceTime the correct way you still have to hold phone
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any disappointment with your Otter + Pop Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Slippery case lacking grip
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.FIrst case I got for my son's phone but it was too slippery and had no grip so I couldn't risk him dropping it and bought a different case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your son's trouble gripping his Otter + Pop Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed along to our design team. We hope you choose to give OtterBox another chance in the future!
Best,
OtterBox Customer Service Team
Great idea but..,,
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The conceptbherebis wonderful but if you have fat fingers, the pop socket does not extend out far enough and can't QI charge with case on
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your frustration with your Otter + Pop Symmetry Series case. We'll be sure to get your feedback about the depth of the PopTop passed along to our design team. As for the issues that you're running into with Qi charging, while that case is compatible, you may experience the best results after removing the PopTop. Additionally, some wireless chargers will work better than others, so a different charger may give you a better experience. If you have any other issues, please don't hesitate to reach out to our CS team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Broken Pop
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my sons phone and cases are always good but the pop broke on him fairly quick
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your frustration with your son's Otter + Pop Symmetry Series case! It's odd to hear that the PopTop broke off, and we'll be sure to get your feedback passed up the ladder. If it's an issue with the case itself, please don't hesitate to reach out to our Customer Service Team at 1-855-688-7269, and we can get you taken care of. If the PopTop is the damaged piece, we'd recommend reaching out to PopSockets Customer Service here: https://help.popsockets.com/hc/en-us/articles/360045694152-Otter-Pop-Issues
Best,
OtterBox Customer Service Team
Not as expected
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pop socket broke off within the first week. Had to drive an hour back to Best Buy to exchange it for another one.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, April!
We're sorry to hear that your case broke so rapidly! That's certainly odd. If you ever run into any issues with your case in the future, remember that we have a stellar warranty, so give us a ring at 1-855-688-7269, and we can get you helped out with w replacement.
Best,
OtterBox Customer Service Team
Love the idea, but the pop socket broke.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife was thrilled when i arrived home with a beautiful mint green otter box / pop socket case for her new iPhone 11. The case itself is as good as I would expect from such a reputable company, however the pop socket has broken in less than a week of use.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Otter + Pop Symmetry Series case! That's certainly unusual. If it was the case itself that broke, we'd be more than happy to get you taken care of here: https://www.otterbox.com/en-us/contact-us
If the PopTop is the part that is damaged, feel free to reach out to PopSockets support team here: https://help.popsockets.com/hc/en-us/sections/360007937191-Contact-Us
Best,
OtterBox Customer Service Team
Great case
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open spin on the pop socket makes it hard to use the vent holder I purchased
I would recommend this to a friendNot good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant charge iphone wireless without taking cover off phone. Just a piece of hard plastic. Pop up blocks wirless charging. Color is average. Dosent stand out
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about Qi charging issues with your Otter + Pop Symmetry Series case! While that case is compatible with wireless charging, we often recommend removing the PopTop for the best charging experience. That being said, we appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. If you run into any other issues, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Does not deliver
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case indicates it is compatible with wireless charging and it is not. I had to return it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your frustrations with Qi charging with your Otter + Pop Symmetry Series case. While that case is compatible with wireless charging, we do suggest that you remove the PopTop for the best results. Additionally, you'll notice a variation in the performance of different chargers, so some chargers may work better with your case than others. We're bummed to hear that you ended up returning your case, but we hope that you give OtterBox another try in the future! Please don't hesitate to reach out to us at 1-855-688-7269 if you ever have any questions about our cases or warranty!
Best,
OtterBox Customer Service Team
Popup is no good
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Let's face it. The popup on this case can't hold the weight of an iPhone 11. No matter how you try to configure it, it barely maintains a stand, and will always eventually collapse back down. Otherwise it's a decent case, but it's main selling feature just doesn't work.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
! We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! We appreciate your feedback about the recessed PopSocket, and we'll be sure to get your feedback passed along to our design team. While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved. If you run into any other issues with your case, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Case is good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pop symmetry doesn’t pop out enough also to use as a stand not stable
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Jean!
We're sorry to hear about the problems you've had with your Otter + Pop symmetry Series case! In order to get the PopTop to sit flush with the case when pushed in, we chose to recess it slightly into the back of the case. We'll be sure to get your thoughts passed up the ladder to our design team. While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface.
If you run into any other issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we'd be more than happy to get you taken care of.
Best,
OtterBox Customer Service Team
Poor Choice for large iPhone
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case was purchased for an iPhone 11. The pop up in the back of the case would not support the weight of the phone and I returned the product the next day. If you purchase this case make sure you try at store to be sure it supports the phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there,
We're bummed to hear this Otter + Pop Symmetry Series case didn't work out for you this time around. We designed this case with specific dimensions to maximize protection and functionality. That being said, we're always striving to improve the Otter experience, so we'll be sure to pass your feedback along to our product design team for future consideration.
We really do hope this doesn't turn you away for good. In the meantime, if you have any further questions or concerns, please feel free to contact us on our OtterBox website, and we'd love to chat.
Sincerely,
OtterBox Customer Service Team
Does not fit iPhone 11 standard size
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not fit iPhone 11 standard size even though description says it’s compatible. Returning/exchanging today. Can’t comment on any other details besides fit.
No, I would not recommend this to a friendDoes not hold phone up
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The pop socket is not placed in a good spot on this case, so it’s not balanced enough to use as a kickstand. I will be returning this as soon as possible.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Mrs. Taylor!
We're sorry to hear about your frustrations with your Otter + Pop Symmetry Series case. We usually suggest pulling the PopTop out all the way, then pushing down one side. This allows you to use the side that's still popped out as the stand for your phone. If that doesn't help, give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Nah, nope
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fell over A TON. Save your money and just get the regular pop socket
No, I would not recommend this to a friendApple Case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really great case. Would highly recommend getting this case.
I would recommend this to a friendOtter+pop case is cool and easy to use!!! :)
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It feels strange for me at first; therefore, most time, I used to the popsockets that can stick on the some of cases on my iPhone 7plus’ cases. But today, I thought about Otter+pop case for my new iPhone 11 that will allow me to swap the popsocket toppers! :) :)
I would recommend this to a friendDisappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the concept of the flush pop socket but yet it still didn’t work on wireless charging pads, like I had intended when buying the case. I love pop sockets for convenience of holding my phone more comfortably. But it also did not last an entire year. Verrrry disappointed.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! While that case is compatible with Qi charging, we do suggest removing the PopTop to improve charging functionality. Additionally, we recommend OtterBox Power accessories for best wireless charging experience. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Broke within 3 days
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this phone case. The pop-socket broke within three days of placing it on my phone. Best Buy said they can't do anything for me. $65 down the drain for a phone case that lasted 3 days.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Anders,
We're so sorry this Otter + Pop Symmetry Series case didn't go the distance! We assure you this is anything but normal. The good news is we would love to prove to you this was just a fluke with a warranty replacement. If you're willing to give this one more shot, give us a call at 1-855-688-7269 and we'll get you back on track to stellar security!
Best,
OtterBox Customer Service Team