Save up to 50% on 3-Day Sale deals.Ends 12/14.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $35.99
Clearance
The comparable value price is $59.99

Customer reviews

Rating 4.4 out of 5 stars with 217 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers have good things to say about the Pop Socket, the level of protection, and the wireless charging capabilities of the Pop Symmetry Series Case. Many appreciate the case's slim profile and secure fit, as well as its improved grip. While some find the price a bit high, the overall feedback highlights a positive user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 217 reviews
  • Pros mentioned:
    Pop socket

    Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the built-in pop socket. Sits flush with the case until needed.

    I would recommend this to a friend
  • Pros mentioned:
    Case thickness

    Rated 5 out of 5 stars

    Nice

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great case, so glad I found it. Phone looks great in it.

    I would recommend this to a friend
  • Pros mentioned:
    Pop socket

    Rated 5 out of 5 stars

    Great kickstand too!!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great because it’s removable and you can change the popsocket

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. Light weight but provides protection. Very pretty

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    great protection for any phone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have dropped phone since i got it and its a great protector

    I would recommend this to a friend
  • Pros mentioned:
    Case thickness

    Rated 3 out of 5 stars

    Pop feature needs to be addressed

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this for my XS Max. Great case but the pop feature is garbage. It rarely worked right. The case though is top notch but the main reason I bought the case was for the pop feature to hold up my phone.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your frustration with your Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface. If that doesn't help, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Fit, Protection, Wireless charging
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Excellent Pop Symmetry case for iPhone XS Max

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for solid and reliable case for iPhone XS Max. OtterBox + Pop Symmetry Series Case for Apple® iPhone® XS Max - Black is an excellent solution. I have been using Otterbox products for many years and always check their products first for phone cases before looking any other manufacturers. Installation is quick and easy. The phone fitted perfectly into the case without any issues. It is a great case and very easy to holding the case along with phone. I was able to use all features of the phone with case like taking pictures, adjusting volume etc. I was using clear case for long time and started using Otterbox cases for expensive phones like iPhone XS Max. I have ordered two more cases for my spouse and son. Using the Pop Grip as a kickstand is limited to horizontal position only. Polycarbonate and synthetic rubber exterior make this case very stylish look and durable. I have been using wireless charging option for iPhones. I tried with case and it is working without any issues. There are few instances my phone dropped on the solid floor and nothing happened due to this case. It protects the phone really well to avoid any damages. I highly recommend this case to anyone who are looking to protect their expensive iPhone XS Max.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good case

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. Light weight but still protects your phone

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    The pop detached on first day

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pop is a waste especially if you start playing with it. It detached pretty easy and I almost lost it. I haven’t dropped it yet but the protection feels pretty good. When I drop it I’ll write another review.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear that the PopTop isn't staying on your Otter + Pop Symmetry Series case! That's definitely unusual.The good news is, we have a great warranty, so please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great case

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case, fit perfectly with my iPhone xs max

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love having the built in pop socket. Awesome price

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great for you phone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good protections for you phone and it’s really nice

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case for iphone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. Awesome protection and very functional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Popsocket that won't come off!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a normal popsocket on my regular Otterbox Symmetry case that kept coming off. It was extremely annoying, mainly since I use the popsocket car vent mount. This case has solved all of my previous issues. It is not much larger than the symmetry case, but it did take some getting used to. All in all, I love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for the daily use

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for the daily use. I know this case will last longer then 6 months. I have used several different brands and they always mess up with in months. I have confidence this will last at least a year. I will only have to purchase a new case if I just want a different look. Not be forced into buying one.

    I would recommend this to a friend
  • Pros mentioned:
    Wireless charging

    Rated 3 out of 5 stars

    Good case but have to pop out to mount

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a really good case. The only gripe I have is that you have to pop the pop socket out to mount it with the pop mounts. Makes it kind of unstable. Wireless charging still works great.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, Brandon!

      We're sorry to hear about your frustration with your Otter + Pop Symmetry Series case. We appreciate your feedback about the PopSocket mount, and we'll be sure to pass it up the ladder to our design team. If you end up running into any other issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you helped out.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 3 out of 5 stars

    Great case for folks with small fingers

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome case and I hated that I couldn’t really use the Popsocket feature. I have medium sized hands, so I thought it wouldn’t be an issue, however, it was hard to cram my fingers in between the case and the Popsocket since there is a recess in the case to make the PS more flush when it’s collapsed. That recess shortens from the “stem” of the PS, making it hard to squeeze my fingers in there. Anyway, if you’re a kid or have dainty hands, this is the case for you. If you have medium to large hands, then you may want to pass.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear that your Otter + Pop didn't check all the boxes for you. We'll be sure to get your feedback passed along to our design team.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 4 out of 5 stars

    Using it since purchase

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been my main case since purchase. The only complaint is that the roundness of the case makes the pop socket more tight on the fingers which some people may like better.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Multi purpose case

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great except the pop socket closes on its own sometimes because it slips since it is a slick material like the case. Perhaps the pop socket should be plastic or a material that isn’t slippery

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A bit slippery

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a good case. I love the popup thing in the back, but the plastic could be a bit grippier; more rubbery like the Apple cases.

    No, I would not recommend this to a friend