Customer Ratings & Reviews
- Model:
- 49734BBR
- SKU:
- 6028036
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the Pursuit Case's protective qualities, slim design, and snug fit for the iPhone X and XS. While some found the case challenging to remove, many appreciated its lightweight nature and sleek aesthetics. However, a few users noted concerns about the case's potential slipperiness and the difficulty of accessing the mute switch. The lack of an included screen protector was also a point of feedback from some customers.
This summary was generated by AI based on customer reviews.
Phone still looks New
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gifted this case to my boyfriend for his new phone, fast forward to 2 years later and the case and phone still look new.
I would recommend this to a friend- Cons mentioned:Switch
can't silence phone in the case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is a toggle switch on the case just above the switch to silence the ringer, but it does not work. Otherwise, it's a good case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey harryw,
Hmmm, it sounds like this Pursuit series is having trouble adjusting to its new life of protection! We apologize that the mute ringer is matching up well, but don't worry - OtterBox is here to help! The case does have to go through a pretty specific installation process in order to line up perfectly with the iPhone X, so we would first recommend checking out the video link below. This installation guide demonstrates the proper technique to applying this case to make sure that everything aligns perfectly. If this method still doesn't help, please feel free to call our Otter experts at 1-855-688-7269, and they'll do what they can to assist. You'll have that epic Pursuit protection before you know it!
https://www.youtube.com/watch?v=g_noGEOZcb4
Sincerely,
OtterBox Customer Service Team
iPhone Safe
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item is very durable and protective. I feel very comfortable with this expensive iPhone safely wrapped around this case for added protection.
I would recommend this to a friend- Cons mentioned:Switch
Rotating Switch on Side Broke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn’t get the case to work properly. There is a rotating switch on the side that activates the silent switch on the iPhone. I think there is something wrong with the case because I couldn’t get it seated correctly for that switch to work. Well I was fiddling with it to get the case on the rubber gasket came out from the rotating switch in the whole switch fell out of the case. I took it back and got a spek
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey LibbyR,
We're sorry to see that you had such a frustrating interaction with this iPhone X Pursuit series, and that you felt returning the case was your best option! True, the unit sometimes does require a few specific installation steps in order to work seamlessly with that mute switch, and had you contacted us, we would have been happy to help you align it perfectly. We sincerely hope that this experience does not turn you away from OtterBox for good, and if you have any additional questions, please feel welcome to contact our friendly Otters at 1-855-688-7269. They're always glad to assist!
Best,
OtterBox Customer Service Team
No good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When talking on the phone who ever I was speaking with couldn’t hear me. They always said that I was wriffling a plastic bag in the home. I already returned this product
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Infantry,
We hear you loud and clear, and we want others to as well! We're so sorry to see that the Pursuit series was affecting your audio quality, and that you felt returning the product was your best option. This is definitely not the typical experience, and had you contacted us, we would have loved to help with troubleshooting or a warranty claim, but we certainly understand your decision to process a return. If you run into any future OtterBox questions, please don't hesitate to call our amazing Otters at 1-855-688-7269, and they'll have the answers!
Regards,
OtterBox Customer Service Team
- Cons mentioned:Bulk, Switch
Vibrate/Ringer switch broke in 4 days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too bulky. The Vibrate / Ringer switch was hard to operate and broke off in 4 days.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Barbara,
Yikes! This certainly doesn't sound like the seamless experience that we had in mind for the iPhone X Pursuit series! We so apologize that the mute switch was a troublemaker, but we're confident that a brand-new replacement and some alignment tricks should get you back on the path of protection that you're most interested in. Please feel welcome to call our friendly representatives at 1-855-688-7269, and they'll be more than happy to set up a warranty claim for you. Before you know it, you'll have that maximum device security that you've been looking for!
Best,
OtterBox Customer Service Team
Great case
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re clumsy get an OtterBox because it will save your life and your wallet
I would recommend this to a friend- Cons mentioned:Screen protector
Cracked Screen protector
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd screen protector that has cracked on this phone in a short period of time.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Keith,
Whoops - looks like this review was meant for one of our Alpha Glass screen protectors, rather than the Pursuit series! Regardless, we sincerely apologize that you've been experiencing some rotten luck with this product, and our Otter detectives would love to take on the case (pun intended) and help out. Please feel welcome to give them a call at 1-855-688-7269, and they'll take a closer look at how you're using the screen protector when these issues occur. We'll solve this mystery and get you back on track to stellar security in no time at all!
Best,
OtterBox Customer Service Team
I drop my phone all the time
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone is still in great condition. Often break my case but otter box has great customer support
I would recommend this to a friendCan really take a beating
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a really strong case. I hate to admit it, but I’m always dropping my phone and so far not a scratch.
I would recommend this to a friendGood
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, I just love the product I would recommend it to anyone!
I would recommend this to a friendGreat case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is great I’ve dropped my iPhone a couple of times and this case has stood up to the test
I would recommend this to a friendGreat Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy on and off for when you want to change it up. I have 3 cases I rotate and will get more!
I would recommend this to a friendgood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i bought this phone case for myself and ill probably have it till i get my next phone
I would recommend this to a friendGotta have a case
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Protect you thousand dollar phone! Get a case and have your phone forever!
I would recommend this to a friendAwesome
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case is the best I alway buy otter because I have never had one fail
I would recommend this to a friendGreat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love Otterbox. I have a bunch of their cases and this one is one of my favorites.
I would recommend this to a friendAwesome Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Otterbox case has helped me great take care of my iPhone X. Shatter proof and water proof.
I would recommend this to a friendGreat phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very strong and durable. Everything is accessible and store associate put it on for me
I would recommend this to a friendGreat case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All otter box products offer free lifetime warranty. Is there any more to say about it
I would recommend this to a friend