Customers admire the Pursuit Case's protective qualities, slim design, and snug fit for the iPhone X and XS. While some found the case challenging to remove, many appreciated its lightweight nature and sleek aesthetics. However, a few users noted concerns about the case's potential slipperiness and the difficulty of accessing the mute switch. The lack of an included screen protector was also a point of feedback from some customers.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 355 reviews
Pros mentioned:
Protection
Rated 3 out of 5 stars
Great protection
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great protection but the access buttons are a little tough to select the volume and power button. Also the silent button seems to be only functional part of the time.
I would recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hey Dawgpoundrg,
Sorry to hear that you're not falling totally in love with the iPhone X Pursuit series! Every once in a while, the side buttons on a new case can act a little stubborn at first, but after some time, they should loosen up and feel a lot more comfortable.
As for the mute switch, the case does have to be specifically aligned in order for this function to work seamlessly with the iPhone. We would recommend reinstalling the product following the instructions in the installation video (link below). This should help the case to align properly and maximize protection! For any further assistance, please feel welcome to call our handy Otters at 1-855-688-7269, and they'll gladly fix things up!
https://www.youtube.com/watch?v=84mT_7-ByNQ
Happy Holidays, OtterBox Customer Service Team
Rated 4 out of 5 stars
Great slim case
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Nice case, very slim. The only reason it doesn't get 5 stars is there is no front glass protection, but none of the good cases seem to have that yet.
This review is from OtterBox - Pursuit Case for Apple® iPhone® X and XS - Black
I would recommend this to a friend
Pros mentioned:
Fit
Rated 5 out of 5 stars
I Phone X case
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Fits well. Easy to install. Allows the rear of the phone to be seen with the case installed. Works with wireless charging.
I would recommend this to a friend
Pros mentioned:
Fit
Cons mentioned:
Bulk
Rated 4 out of 5 stars
Great protection
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Got it with an Iphone x and fits nicely around the phone, a bit bulky though
I would recommend this to a friend
Pros mentioned:
Weight
Rated 5 out of 5 stars
Great!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a great phone case that is sturdy and light weight. I drop my phone often and this has kept it safe every time!
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Bulk
Rated 4 out of 5 stars
Sturdy case for protection
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great case, not too bulky and provides great protection whil comfortable enough to keep in your pocket.
This review is from OtterBox - Pursuit Case for Apple® iPhone® X and XS - Black
I would recommend this to a friend
Pros mentioned:
Case quality, Protection
Rated 2 out of 5 stars
Ehhhhh
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
In theory, I love this case. It is supposed to have better drop protection than a defender without all the bulk. It is sleek and beautiful. But there’s some issues. They took away the wonderful, easily held material of the defender and just went to a textured plastic. You may as well have put a frisbee into my hands. It is so slick and so hard to hold on to. I LOVE how much thinner the case is, and I love the lanyard attachment. I’m sure they’ll continue to improve the case but it needs some work. The one I got was also faulty, and wouldn’t completely close on the left side by the volume buttons. It bowed out from the screen and made it impossible to use the buttons. I even had the Best Buy guys put the case on my phone just by the chance that I was doing it wrong. Nope, it’s broken. It is also EXTREMELY hard to get off your phone once it’s on. Extremely. Jaws of life, people. I will be returning it today and will be purchasing a Defender case instead.
This review is from OtterBox - Pursuit Case for Apple® iPhone® X and XS - Black
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hi CJHermanson,
We apologize that you're not falling totally head-over-heels for the iPhone X Pursuit series! It is definitely odd that your case was having trouble sealing completely, and had you given our friendly Otters a call at 1-855-688-7269, they would have been more than happy to issue you a warranty replacement. As it is, we sincerely hope that the Defender fulfills all your hopes and dreams! If you have any additional questions or comments, please feel welcome to reach out to us, and we'll always do what we can to help out!
Sincerely, OtterBox Customer Service Team
Pros mentioned:
Protection
Rated 5 out of 5 stars
Great case
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I wanted to make sure the IPhone X was protected as well as it could be being all glass. This case does just that.
This review is from OtterBox - Pursuit Case for Apple® iPhone® X and XS - Black
I would recommend this to a friend
Cons mentioned:
Ease of use
Rated 4 out of 5 stars
Ok case
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Case was expensive and really hard to get on and off. It would be better with front cover
No, I would not recommend this to a friend
Rated 4 out of 5 stars
One Flaw
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I really like this case but there is one flaw compared to the traditional Defender case - the back of the case is a slick plastic so it will slide around on smooth surfaces.
I would recommend this to a friend
Pros mentioned:
Case quality
Rated 4 out of 5 stars
Pretty good case
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I definitely like how light and thin the case is, very sleek. However, I have issues with the switch that mutes/turns on the volume. It doesn’t work when the case is on. Other than that, it’s a sturdy case that works with my everyday needs. Keep in mind that I work in an office setting, nothing crazy. Doesn’t seem like it would protect your phone in a construction environment like the thicker OtterBox.
This review is from OtterBox - Pursuit Case for Apple® iPhone® X and XS - Black
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Grip
Rated 4 out of 5 stars
Great case but..
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great and protective case only complaint is back scratches easily and is slippery.
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Switch
Rated 3 out of 5 stars
Some problems
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This case looks amazing on the iPhone X, I’ve dropped it many times and protects it really well. The only problem is switch for the mute button is really hard to use. It doesn’t work many times. Another problem is the case doesn’t fit properly or snap on good there’s always a gap and it’s not fully closed.
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hey Alex,
Uh oh - sounds like this Pursuit series is suffering from a misalignment issue! This case is supposed to fit around the iPhone seamlessly, and it definitely sounds like it might not be lining up properly. Please feel free to check out the link below to watch our installation guide for this case, and if you would like any additional assistance, simply give our friendly Otters a call at 1-855-688-7269. They're always happy to help!
https://www.youtube.com/watch?v=g_noGEOZcb4
Sincerely, OtterBox Customer Service Team
Pros mentioned:
Protection
Rated 5 out of 5 stars
Slim case
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a great case for protection and also very slim for an otter box which is wonderful!
I would recommend this to a friend
Cons mentioned:
Switch
Rated 3 out of 5 stars
Overall ok...but it hides the "mute" switch
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
It hides the mute switch, and i don't love that...makes it hard to turn sound on or off without removing the case
This review is from OtterBox - Pursuit Case for Apple® iPhone® X and XS - Black
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Dear Shuri,
Sorry to hear that your mute ringer seems to be hiding behind the Pursuit series! The case does have to be very specifically installed in order for that switch to work perfectly with the iPhone X. Let's leave those frustrations behind in the dust and get you back on the road to the ultimate protection! Please don't hesitate to call our expert Otters at 1-855-688-7269, and they'll troubleshoot the alignment for you!
Warmly, OtterBox Customer Service Team
Rated 4 out of 5 stars
Great case
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Price is a little steep, search around and you can get it price matched for a more reasonable price. Installation is a little tricky getting the buttons lined up. Take your time and test it before you snap the back piece on. Would be nice if some kind of instructions were included, but it’s nott too bad to figure out. Otter box has some YouTube videos showing how to do it.
This review is from OtterBox - Pursuit Case for Apple® iPhone® X and XS - Black
I would recommend this to a friend
Pros mentioned:
Fit
Rated 5 out of 5 stars
Fits great
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
It’s tricky to put on but worth it.
Fits the screen well and amplified the speakers
This review is from OtterBox - Pursuit Case for Apple® iPhone® X and XS - Black
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Great Case
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Protected my iPhone and keeps it safe from harm.
This is my 2nd case for an iPhone.
I would recommend this to a friend
Cons mentioned:
Screen protector
Rated 4 out of 5 stars
Otterbox Almost Never disappoints!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have been using Otterbox cases on my iPhones since my first iPhone - way back with the 3G! So I was very disappointed to discover that with this case, they removed the screen protector built into the case. I ended up buying another screen protector, but nothing will be as trustworthy as what the Otterbox provided for years! Very durable!
This review is from OtterBox - Pursuit Case for Apple® iPhone® X and XS - Black
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Best brand
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Pricey but Otterbox is the best brand hands down. You get what you paid for.
This review is from OtterBox - Pursuit Case for Apple® iPhone® X and XS - Black