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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 355 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers admire the Pursuit Case's protective qualities, slim design, and snug fit for the iPhone X and XS. While some found the case challenging to remove, many appreciated its lightweight nature and sleek aesthetics. However, a few users noted concerns about the case's potential slipperiness and the difficulty of accessing the mute switch. The lack of an included screen protector was also a point of feedback from some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 355 reviews
  • Pros mentioned:
    Case quality
    Cons mentioned:
    Grip

    Rated 4 out of 5 stars

    Nice case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is a bit slick and hard to hold but high quality

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for protecting your iPhone. Works well with screen protector

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is ana amazing case for the iPhone X. Really protective and stylish.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels very strong and durable. Not that bulky and fits well in pocket.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Amazing and slim

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the quality of this case and not as bulky as the defender

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great iPhone protector case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, love it a lot protects my iPhone pretty good !

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Nice secure case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive item but this is a well designed and secure case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Switch

    Rated 2 out of 5 stars

    Bulky case that protects

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone case is bulky but it does offer superior protection from drops. Almost 8 months after using the case it is showing wear. Peeling on the front, extra dust protection around the screen completely peeled away, and there is now a gap between where the case connects by the power button corner. My silent switch also never worked correctly. I had tried the thinner FRE case with built in screen protector by the same parent company and it was junk. Will continue to use this but I am actively looking for a different case.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Loop67,

      Uh oh! Sounds like this Pursuit series took one too many impacts and is starting to look a little worse for wear! We apologize that this is happening, and our awesome Otters would love to get your protection back to peak levels with a replacement case. Please feel welcome to give them a call at 1-855-688-7269, and they'll launch into a warranty claim right off the bat!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 5 out of 5 stars

    Great new Otterbox Offering

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying this case. It is lighter than the Symmetry case, which has been my go-to for non waterproof cases. This one goes on the phone in a similar manner to a LifeProof case, if you are familiar. It is a little longer than other case, because it is built to direct the speakers to the front instead of the bottom.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about the case except I can’t toggle the ringer switch. Otherwise it’s perfect!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Quite unsure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first OtterBox purchase and I based my purchase solely off of the look. After having for two weeks the clear case on the back looks as if I had it for a year from The amount of scratches although I have not abused it. Seems like dirt and debris gets caught underneath the beveled edge along face of the screen. Not the best purchase for 70$

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Bobby,

      We truly apologize that your experience with the iPhone X Pursuit was so disappointing! It is strange that the case was suffering from both debris infiltration and intense scratches. We would recommend giving our dirt-busting Otters a ring at 1-855-688-7269, and they'll be happy to rescue that case with a warranty replacement! We're confident that a new unit should deliver on the quality that you’re looking for from OtterBox!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rated 4 out of 5 stars

    Great Phone Case - 2 Cons

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this case for almost a year, and so far it’s held up better than any case I’ve ever used with my iPhones. I use this case with Zagg InvisibleShield hd glass + and a Popsocket and it has been battle tested. I didn’t know, but the case is actually water resistent (learned that one when I got in a pool with it) It has also been dropped on several hard surfaces. The ONLY things that give this a 4 star rating is that the material that runs along the edge of the screen is peeling off and one of the plastic tabs that hold the case together broke. However, neither of those things compromise the case. Plus OtterBox has very good warranties. Would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case for a great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This spectacular case is everything you could as for! The dial to silence the phone is a bit difficult to control but nothing complicated. This grip on the case is secure. As a whole, the case is really aesthetic. A bit pricey but you get for what you pay for.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otter all day the way

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only use otter boxes great product does just what they say it will

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this case but had to return. The side power button are too hard and the mute button do not catch at all. Buy the newer model if you want one. Otherwise the case is really sturdy and provides a good protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Weight

    Rated 5 out of 5 stars

    Chose another.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While Otterbox always make a quality case, I returned this one, because I preferred the Commuter version.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk, Grip

    Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was an Otterbox fan until I bought this for my new iPhone X. The case added too much bulk, was very slippery & the access to the ringer control button did not work. Returned it.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi AppleFan1,

      We're sorry to see that the iPhone X Pursuit series was a little too bulky for your comfort level! We certainly understand your decision to return the case based on preferences, and we might suggest taking a look at our Commuter series. The Commuter has a much sleeker design, and also incorporates a rubber slipcover, which adds a bit more traction around the edges of the unit. Feel free to check it out via the link below, and if you have any additional queries, don't hesitate to call our knowledgeable Otters at 1-855-688-7269. They'll be happy to get you back on the path of protection that you're most interested in!

      https://www.bestbuy.com/site/otterbox-commuter-case-for-apple-iphone-x-black/6028039.p?skuId=6028039

      Happy Holidays,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Design
    Cons mentioned:
    Switch

    Rated 3 out of 5 stars

    Nice but faulty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is nice and sleek. Like everything about it except you cant silence the phone. The lever on the case does not grab the switch on the phone in order to work.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi KEV123,

      We apologize that you're feeling a little let down by the mute switch on this Pursuit series! Don't worry - our awesome Otters are ready to hook you up with some smooth application tricks to align that unit perfectly with your iPhone X. Just give them a call at 1-855-688-7269, and they'll troubleshoot this installation issue right away!

      Best,
      OtterBox Customer Service Team otterbox

  • Cons mentioned:
    Switch

    Rated 2 out of 5 stars

    Poor Quality Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is poor quality - especially considering the high price tag. I've bought $5 cases that last longer. The plastic flap at the bottom broke off on the first day, and with minimal use. Also, it's nearly impossible to get the (not-so) creative little plastic switch on the side to work for engaging with the iPhone's sound on/off switch. I've had good luck with OtterBox cases in the past, but this one is definitely a 'fail' ...

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey JerTag,

      Sorry to hear that the Pursuit series didn't exactly win you over! It is pretty rare that our cases break so quickly in the line of duty, but not to worry - our Otter troops are standing at attention, ready to reinstate that unit with a warranty replacement. Just give them a call at 1-855-688-7269, and they'll process a claim in a matter of minutes!

      As for the mute switch, if you continue to experience this problem in the future, just let us know. We know a few alignment tricks that should fix that issue right away!

      Best,
      OtterBox Customer Service Team OtterBox

  • Cons mentioned:
    Switch

    Rated 4 out of 5 stars

    Overall a good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The silent switch on the side of the phone was a little tricky to get to work in this case. I had to take it off and adjust it so it would work properly. Other than that the case is great.

    I would recommend this to a friend
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