Customer Ratings & Reviews
- Model:
- 49734BBR
- SKU:
- 6028036
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the Pursuit Case's protective qualities, slim design, and snug fit for the iPhone X and XS. While some found the case challenging to remove, many appreciated its lightweight nature and sleek aesthetics. However, a few users noted concerns about the case's potential slipperiness and the difficulty of accessing the mute switch. The lack of an included screen protector was also a point of feedback from some customers.
This summary was generated by AI based on customer reviews.
Overall descent product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is well made and will definitely protect the phone, but the volume button was hard to press and putting it on mute was a challenge but over good case!
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Albino,
While we're thrilled that our most protective case yet feels ready to keep your iPhone secure on all of your adventures, we apologize that a couple of the side buttons are giving you pushback! The side material typically takes some time to loosen up, but it also sounds like the mute switch could be slightly misaligned. Please feel free to check out the link below to watch an installation video we created for the Pursuit series - applying the case correctly can be key for proper mute ringer function. For further assistance, please don't hesitate to call our helpful Otters at 1-855-688-7269!
https://www.youtube.com/watch?v=84mT_7-ByNQ
Best,
OtterBox Customer Service Team
- Pros mentioned:ProtectionCons mentioned:Bulk
Great protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice case for protecting your phone and is not bulky!!
I would recommend this to a friend - Pros mentioned:Protection
Very tight fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once it's on - don't plan on taking off! very difficult to get off once on - protection seems to be good.
I would recommend this to a friend - Pros mentioned:Case quality, Protection
Great case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome case, very slim design with great protection.
I would recommend this to a friend - Pros mentioned:ProtectionCons mentioned:Bulk
Amazing Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case has great protection without being bulky
I would recommend this to a friend - Pros mentioned:Case quality, Protection
Great case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the slim design with the continued protection
I would recommend this to a friend - Pros mentioned:Protection, Weight
Great Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Provides great protection for IPhone X. Light weight
I would recommend this to a friend - Pros mentioned:Protection
Love this case!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this case for protection! Keeps dust out and does an awesome job protecting for drops.
I would recommend this to a friend Amazing Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down best car I’ve owned. Super lightweight and user friendly does not get stuck going in and out of pocket.
I would recommend this to a friend- Pros mentioned:Protection
Cool case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cool case that you are able to see through on the bottom. Plus has excellent protection.
I would recommend this to a friend Nice and simple
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy the case a lot, it allows you to still interact with your phone without having to remove it from the case
I would recommend this to a friend- Cons mentioned:Ease of use
Not a bad phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad phone case. A little tough to get a part if you need to take it apart to clean it
I would recommend this to a friend - Cons mentioned:Switch
Could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I irchased this cover after having bought a white iPhone X. When new, it does an excellent job of showcasing your phone and provides great visibility of the Apple logo. I’ve found that it’s held up, for the most part, aside from a few cosmetic and functionality issues. The bottom piece that covers the charge port is rather flimsy, and my snapper offer after 2, or so months. The lining that sits between the edge of the phones sxreen and the case doesn’t hold up over time. Pieces will begin falling off with use and removal of the case. Lastly, the notch that is used to silence the phone, above the volume rocker, is flimsy and also fell off shortly after installing the case. Additionally, the clear plastic doesn’t hold up over time and shows blemishes quite easily. Having used OtterBox cases since having an iPhone 4S, this case could stand for better quality materials.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Logan,
Although it's awesome to see that your Pursuit series is successfully keeping your iPhone X sleek and safe, we apologize that a couple of parts have worn down! Not to worry - our awesome Otters are ready and willing to set you up with a warranty claim. Just give them a ring at 1-855-688-7269, and they'll send over a tough new replacement in practically no time at all!
Cheers,
OtterBox Customer Service Team
Great case By otter box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent case it gives a great look to your phone without loosing the protection that otter box offers .
I would recommend this to a friend- Pros mentioned:Protection
iPhone case
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m pretty rough on my phone, and this was a great case, if protected it.
I would recommend this to a friend - Cons mentioned:Switch
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The rubber seal between the top of the case and phone pulls away and rips, the speaker rubber adhesive when in your pocket heats up leaves glue residue on the rim of your phone and provides no protection once it pulls away, also the switch for silent is a terrible design. Will be buying the commuter as usual with my previous phones
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Bgun,
Yikes, this isn't exactly the Otter experience we had in mind with our most protective case yet! It is strange that your Pursuit case started to fall apart so quickly, and we apologize that this is happening. We can't exactly say that we've heard of parts of the case melting away, and it certainly sounds like a curious situation that we'd be happy to take a closer look at. It's certainly understandable that you might want to switch to your traditional Commuter series, but if you happen to change your mind and feel willing to give the Pursuit a second chance, please feel welcome to call our Otter experts at 1-855-688-7269. They'll do what they can to help out!
Kindly,
OtterBox Customer Service Team
- Pros mentioned:Protection
Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps Iphone protected, but tab covering power port fell off. Will not reconnect.
I would recommend this to a friend - Pros mentioned:Protection
Holds up great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case will pop open after a good drop. But it does it job and protects the phone.
I would recommend this to a friend Sturdy case!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Snap it together and you have a strong case. Buy a separate glass shield for further protection.
I would recommend this to a friend- Cons mentioned:Bulk
Good case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good option for a phone case. Not too bulky to carry in your pocket.
I would recommend this to a friend