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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 355 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers admire the Pursuit Case's protective qualities, slim design, and snug fit for the iPhone X and XS. While some found the case challenging to remove, many appreciated its lightweight nature and sleek aesthetics. However, a few users noted concerns about the case's potential slipperiness and the difficulty of accessing the mute switch. The lack of an included screen protector was also a point of feedback from some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 355 reviews
  • Rated 4 out of 5 stars

    very nice case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased for my husbands new apple XS. he is very please and really likes the durability yet functionality of the case. he wears slacks majority of the time and really appreciates that this case doesnt make the phone bulky and weigh it down.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Has kept phone safe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a case for the I Phone because of the type of work I do. So that it would keep the phone from being damaged. This case has been the perfect choice

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Good case, sticky buttons

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is great and protects the phone well. Good sound quality from the phone as well. The side buttons are stiff and take a bit of getting used to/breaking in.

    I would recommend this to a friend
  • Cons mentioned:
    Switch

    Rated 1 out of 5 stars

    Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone complains that I sound muffled, the mute switch doesn't work to switch the phone between ring and vibrate, and the buttons are stiff and really hard to push. Returned it and bought a UAG

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey BBNUK,

      This definitely does not sound like the experience we had in mind when we released our most protective case yet! It is odd that the Pursuit series seemed to be hindering your audio - this is not typical of our products, and we apologize. On newer cases, the material for the volume buttons can be a little stiff at first, but it does normally loosen up with time and use. As for the mute ringer, the case does have to be specifically installed in order for this switch to work seamlessly with the iPhone. Had you contacted us, we would have loved to help troubleshoot these issues, but we certainly understand your decision to return the product. If you have any future OtterBox questions, please don't hesitate to call our friendly Otters at 1-855-688-7269, and they'll be happy to help!

      Regards,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Long lasting case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this case for a year and it’s very durable. I love the fact that this case doesn’t hide the phone and you can see the phone from both sides.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    I just keep buying them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every on one I get this is t case of choice. My family has many IPhones and they al are wearin these cases. Great protection without the bulkiness of others.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Otter Pursuit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went to get the Defender but it was out of stock so I decided to try the new Pursuit and I actually like it better, not as bulky and is one piece.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    The standard for phone protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As with all Otterbox products, this is the standard for phone protection. Great protection, and not quite as bulky as previous versions.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case works good for what I need. It’s durable and the speaker portion at the bottom of the case helps project the sound really well.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    This is a great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is probably one if the better cases I’ve purchased. I needed a lanyard on the case for the times I have it on my motorcycle.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case doesn’t block the view of your phone . it gives it a great protection and it doesn’t take the prettynes of your phone .

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best case for IPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps dust and material away from speakers and buttons. I work construction and it has kept my phone completely protected

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case was a little hard to get on but once it was on seems to work well. Not terribly bulky like some previous otter boxes.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good case

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protected my case for years, only replaced it because I dropped it so many times it a little damaged and scratched

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty well built case ... excellent drop pertection and great at keeping dirt out the case and away from your iPhone ... only give it 4 stars because the rear of the case scratches way to easily

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Easy on and off; good protection. Has nice raised sides and rubber edge that keeps the screen and camera safe.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Tough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy an otter case for my phones. They have never failed me. Never had any damage after multiple drops.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found the fit to be great. It is kind of tough to remove the case after installing. Screen protectors fit with this case.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality for expensive case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the defender series for almost $60 with tax along with my new Galaxy Note20 Ultra as a suggestion from my son however the latch on the bolster has a two tiny tooth grip to hold the phone one of them broke and cause the phone to fall which resulted in a broken screen and $400 damage. This case is not any better than the ones you get from eBay for less than $10 since I ordered one for comparison that is like a copy.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Always love Otter Box cases

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the new case for my new phone - it is slimmer than my old Commuter case but still provides great protection.

    I would recommend this to a friend
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