Customer Ratings & Reviews
- Model:
- 50308BBR
- SKU:
- 6137648
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers commend the Pursuit Series Case for its excellent protection and attractive design. Many appreciate the case's lightweight feel and ease of installation. While some find the price high, most agree it's not excessively bulky and offers good value for its protective qualities.
This summary was generated by AI based on customer reviews.
Wouldn’t buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The way the case is made muffles your voice when you talk to others and makes it harder for them to understand you.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Lando,
We're sorry to see that this Pursuit series seems to be giving your iPhone a muffling side effect! This is certainly a curious situation, since the Pursuit doesn't typically have any negative influence on the audio signal, and actually proved to enhance sound quality in preliminary tests. As a first step, we would recommend re-installing the unit on the device while following the instructions highlighted in the installation video link below. Sometimes, even the slightest adjustment in positioning can open up those audio channels. If this doesn't do the trick, feel free to ring up our handy Otters at 1-855-688-7269, and they'll do what they can to find a quick fix!
https://www.youtube.com/watch?v=g_noGEOZcb4
Sincerely,
oOtterBox Customer Service Team
Strong but not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When you use speaker, you can hear people but they can’t hear you.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Shelli,
We're very sorry to see that this Pursuit series seems to be experiencing audio issues! It sounds like the protective barriers of the case could be slightly hindering the audio signal, and although this is pretty rare, our Otter experts would like to take a closer look to try solving this mystery. Please feel free to call them at 1-855-688-7269, and they'll pull out their best troubleshooting methods to get you back to crystal clear phone calls!
Best,
OtterBox Customer Service Team
- Cons mentioned:Price
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t protect my phone , it has cracked the screen and back of my phone . Over priced
No, I would not recommend this to a friend Trash
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dropped this from chest level and my phone was not protected at all. Don’t waste your money. Phone had to be replaced. Screen and button were badly damaged. Tried to get it replaced over 6 months ago. Still haven’t heard back from Otterbox.
No, I would not recommend this to a friend- Pros mentioned:Case quality
Great case. Will hold up.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It feels like a very sturdy case. Great quality. I love how it points the sound at you instead of down. It kind of loses the highs but still better then cupping my hand at the bottom when I want to hear something. Beware taking the case off was a challenge after " trying" it on.
I would recommend this to a friend - Cons mentioned:Bulk
GOOD BUT BULKY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the color and shape of this phone case but it was a manly kind of case. It was not too bulky to keep but felt weird in my hand. With the time my phone was in it, it was very sturdy to not allow my phone break. The main thing I loved about this case was the color. I compare this to the outter box series when it comes to how strong this case is.
I would recommend this to a friend Something Missing in a High Dollar Case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this case for a little over a month and found it to be a excellent case other than one exception that prevents me from giving it 5 stars. And that is it does not have screen protection! You would think when you pay top dollar for a case it would include this but it does not. I went out and bought a Zagg Screen Protecter for another $40 but well worth it to protect my new iPhone 8 Plus. Again this seems to be a excellent case but that one thing. And with it on you can use wireless charging.
I would recommend this to a friend- Pros mentioned:Protection
Good case with a big flaw
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the protection and profile of the case. It does have one big problem that I have seen others report as well. The mute switch mechanism. It just doesn't work most of the time. It's enough for me to move to another case unfortunately.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Chris,
We're so sorry to hear that the mute switch on this Pursuit series ended up being a deal breaker! It sounds like that case was suffering from a misalignment issue, which can swiftly be fixed with some quick troubleshooting tricks. If you're willing to give this another shot, we would suggest giving our friendly Otters a call at 1-855-688-7269, and they'll be delighted to further assist you with this!
Best,
OtterBox Customer Service Team