Customer Ratings & Reviews
- Model:
- 51189BBR
- SKU:
- 6287829
to a friend
Customers are saying
Customers find value in the Pursuit Series Case's excellent protection and ease of use, praising its snug fit and attractive design. While some find the price point high, many appreciate the case's relatively slim profile and good grip. However, potential buyers should be aware of reported scratches on the back and the lack of a built-in screen protector.
This summary was generated by AI based on customer reviews.
Overpriced Below Average Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too many competitors to compare for less on Amazon. At This Point You will be paying for the Name Nothing More
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Tjay,
We apologize that you're not falling head-over-heels for the iPhone XR Pursuit series! Although we completely understand your hesitation towards the price point, we truly believe that this unit should prove its worth over and over again as it protects your iPhone from any epic detrimental disasters. If you have any additional questions or comments, please don't hesitate to reach out to us at 1-855-688-7269, and we'll be happy to chat!
Cheers,
OtterBox Customer Service Team
Makes a big phone bigger
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yes it works as it should but I wish it didn’t make the phone just that much bigger
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey NathanH,
We apologize that this Pursuit series seems to be adding some bulk to your iPhone XR! Although we do our absolute best to streamline our case styles as much as possible, at a certain point, it just isn't worth it to sacrifice any further protective layers. After all, the safety of your device is always our top priority! If you have any additional questions on this, please feel welcome to call our friendly Otters at 1-855-688-7269. They’ll be thrilled to help out!
Best,
OtterBox Customer Service Team
Great but didn’t last
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case but the charging port broke off about a month after we got it.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Jessica,
We're so sorry this Pursuit case didn't go the distance!
We'd love to show you this was just a fluke. Simply click on over to our online support page, and we'll send you a brand-new case which we trust should stand the test of time!
bit.ly/warrantyotter
Best,
OtterBox Customer Service Team
Pursuit case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The clear back scratches too easily. Need a better clear backing material
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Tina,
Sorry to hear that this Pursuit series is having trouble resisting a good back scratch! Not to worry - our Otter doctors are ready to step in with a topical solution. Just give them a quick call at 1-855-688-7269, and they'll send you a sleek new warranty replacement as soon as possible. You'll be enjoying healthy phone protection again before you know it!
Best,
OtterBox Customer Service Team
Returning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The back was already scratched when I got it. I am return it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Patti,
We're so bummed to hear that this Pursuit series arrived already sporting some severe scratches! While the case would still be ready to protect your iPhone XR, we completely appreciate why you would return the item. However, if you still have the case lying around, our friendly Otters would very much like to set you up with a brand-new warranty replacement. Please feel welcome to give them a quick call at 1-855-688-7269, and they'll get a claim started right away!
Best,
OtterBox Customer Service Team
- Pros mentioned:Ease of use
Dont Buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ok product, easy to use, wouldn't buy again, Product fell apart after a few months.
No, I would not recommend this to a friend - Pros mentioned:ProtectionCons mentioned:Price
The Best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case has the best features of all others in similar categories of protection, weight, and profile. I was hesitant to buy it at first because it is quite expensive. But now that I own it I am so happy I did. One case I tried did not cover the power button, another case's buttons had no give and thus no tactile feedback, and another case did not fully cover the phone. The pursuit case has the best features and is very secure.
I would recommend this to a friend Awesome case.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome case. Black color Hides Dirt. Buy one. Durable.
I would recommend this to a friend