Customer Ratings & Reviews
- Model:
- 51937BBR
- SKU:
- 6323242
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers recognize the Pursuit Series Case's excellent protection and secure fit as major strengths, with many praising its clear back that showcases the phone's design. However, some users noted that the buttons could be difficult to press and expressed concerns about the case's price and susceptibility to scratches. The lightweight design and wireless charging compatibility were also frequently highlighted as positive aspects. While generally well-received, potential buyers should consider the reported challenges with button responsiveness and scratch resistance.
This summary was generated by AI based on customer reviews.
Awesome Phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great with pictures, the phones are great for size
I would recommend this to a friendNo as good as I thought
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the most expensive auto Box and supposed to be the strongest, but there's really not much to it. It's nice that it's thin. It is just about the same size as the phone but doesn't really offer that much protection. I like the fact that the back is clear so you can see the beauty of the phone.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Alan,
We're so sorry this Pursuit Series case is missing your vote of confidence.
We understand the streamlined look may feel more vulnerable, but rest assured, this case went through extensive testing to earn its Certified Drop + Protection rating. This case is our thinnest, strongest case for the Galaxy S10+, and we trust it will prove itself time and time again.
Should you have any further questions or concerns, please don't hesitate to reach out to us at 1-855-688-7269, and we'd be happy to boost your confidence.
Warmly,
OtterBox Customer Service Team
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is great cannot wait to buy another one.
I would recommend this to a friendLove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this case for my galaxys10plus..
I would recommend this to a friendSolid case. Charge and headphone jacks are a bit s
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good case for money. Definitely want to pair with a screen protector.
I would recommend this to a friendworked
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worked great and kept phone good for 2 years, great.
I would recommend this to a friendgood case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the case can still see color of phone were alot of cases hid.
I would recommend this to a friendSeems pretty good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is pretty darn sturdy and that is what I was wanting.
I would recommend this to a friend- Pros mentioned:Protection
Great protection BUT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case has saved me a few times already BUT the backing is totally scratched up from just extreme light duty. I bought it because I wanted to show off the blue backing but all the scratches take away from it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Bklex,
Sorry to hear that a few surface level scratches seem to be decreasing your overall protective style! This is definitely a bummer, and our friendly Otters would love to smooth things over with a quick warranty claim. Please don't hesitate to give them a ring at 1-855-688-7269, and they'll send you a resistant new replacement A.S.A.P.!
Cheers,
OtterBox Customer Service Team
- Pros mentioned:Protection
Nice case but doesn't last long
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this case and within a day it was covered in scratches and part of the back started coming apart in just 3 days. Will say that case sis however overall protect my phone so I give it 2 1/2 stars.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Joshua!
We're sorry to hear that your Pursuit Series case was damaged so quickly. The good news is, we have a stellar warranty, so we're more than happy to get you a replacement case. Give us a ring at 1-855-688-7269, and we can get you taken care of!
Best,
OtterBox Customer Service Team
good looking case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i would do five stars just the clear case scratches
I would recommend this to a friendAverage Case.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within two days clear backing had scratches on it from just setting it down on my desk and carrying it in my front pocket. I haven't even dropped it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Bernie!
We're sorry to hear about the scratches on the back of your Pursuit Series case.We'll be sure to get your feedback passed up the ladder to our engineers. In the meantime, give us a ring at 1-855-688-7269, and we can look into your warranty options.
Best,
OtterBox Customer Service Team
Bought 2 of these.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great case but at $70 price is too high. I recieved a $50 credit on each one because of a cell phone issue.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Mark,
We're happy to hear that this Pursuit series seems to be successfully safeguarding your Galaxy S10+! Although we completely appreciate your hesitation towards the price point, we would simply point out that the cost is well worth the high-caliber protection, invaluable customer service, and limited lifetime warranty that are all included with the product. If you have any additional questions surrounding this, our friendly Otters will gladly dive into some answers. Simply give them a call at 1-855-688-7269, and they'll be happy to chat!
Cheers,
OtterBox Customer Service Team
- Pros mentioned:Protection
Not that good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good case. Not perfect. it broke the first time I dropped my phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Wolf2928,
We're so sorry this Pursuit case broke under the pressure of safeguarding your Galaxy S10+.
As long as your display survived any and all drops unscathed, we'll call it a win and skip straight to the part where we send you a brand-new case which we trust will prove itself time and time again. Please feel welcome to click on over to our online support page and you'll be enjoying that stylish security in no time at all!
bit.ly/warrantyotter
Best,
OtterBox Customer Service Team
Great case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great case but it does not like the new screen protector that came on the phone
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Bigk,
We apologize that the Pursuit series doesn't seem to be getting along super well with the pre-installed screen protector on your Galaxy S10+! Our friendly representatives would love to further investigate this situation, so please feel welcome to give them a quick call at 1-855-688-7269. They'll take a closer look and find a permanent solution going forward!
Best,
OtterBox Customer Service Team
Fine for price
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case works for what it's meant for. No real pros past specs.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Jake!
We're bummed to hear that your Pursuit Series case didn't exceed your expectations! We'd love to get some feedback about this. Give us a ring at 1-855-688-7269, and let us know how to make this a 5-star experience in the future.
Best,
OtterBox Customer Service Team
Does NOT work with powershare
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case is slim and seems durable, however it does NOT work with wireless powershare. I've tried charging my Galaxy Watch Active with the case on, and it refuses to charge. As soon as I take the case off, charges with no issue
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi David,
We are sorry that the Pursuit Series is interfering with the powershare function on your Galaxy S10+. We would like to get more details. Please feel free to give our friendly Otters a quick call at 1-855-688-7269, and we will gladly assist in any way that we can!
Sincerely,
OtterBox Customer Service Team
- Pros mentioned:Grip
Not that great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this because of the clear back. I didn't end up liking it. I bought the Commuter series which gives you more of a grip on the phone and was easier to put on.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Joel,
We're bummed that the Pursuit case didn't end up matching well with your style, but we're so happy to see that you're staying in the Otter family with the Commuter series! If you run into any future questions or comments, please feel welcome to reach out to our friendly Otters at 1-855-688-7269, and they'll be happy to chat!
Cheers,
OtterBox Customer Service Team
didnt do it job
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.back glass on my Samsung s10+ needs to b repaced...
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Joe,
We are genuinely sorry your Samsung S10+ emerged damaged under the watch of this Pursuit case. We truly take every measure to avoid such disheartening outcomes, but unfortunately, there are simply some variables that influence the outcome of any situation we can't foresee 100% of the time.
With regret, we cannot extend our warranty to your device. That said, we would love to replace your case if it's damaged. Please feel free to give us a call at 1-855-688-7269 and we'll set that up with grace and haste.
Best,
OtterBox Customer Service Team
Horrible case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first one I received was all scratched up, second had fewer scratches and were very visible. I recommend staying away case scratches way to easily.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Dandorian,
Sorry to hear that your Pursuit cases both started collecting scratches! While surface-level issues shouldn't affect your overall levels of protection, our friendly Otters would still be more than happy to set you up with a replacement that we trust should keep the course smooth going forward. Please feel welcome to give them a call at 1-855-688-7269, and they'll be glad to further assist you with this!
Cheers,
OtterBox Customer Service Team