Customer Ratings & Reviews
- Model:
- 50504BBR
- SKU:
- 6196539
to a friend
Customers are saying
Customers have good things to say about the Pursuit Series Case's excellent protection and snug fit for the Samsung Galaxy S9. Many appreciate the case's quality and the improved grip it provides, although some find it a bit bulky and expensive. Positive feedback also highlights the ease of use and the case's compatibility with screen protectors.
This summary was generated by AI based on customer reviews.
Great Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Husband Love's It. This Is The Only Brand We Buy.
I would recommend this to a friendGreat quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the look and style of my new case. I wish it had a built in screen protector.
I would recommend this to a friendNice case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Otter box is the only case I’ll use on my phones!!
I would recommend this to a friendValue for Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a value for money investment. I would recommended this to my friend.
I would recommend this to a friendDoing well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item was put on at the store and has done well so far, no complaints
I would recommend this to a friendNice case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the durability of it, I wish it had a built in screen protector.
I would recommend this to a friendGood protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the case. Its a little tricky to get on, but looks good
I would recommend this to a friendOtterbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good product for your cell phone and worth the money.
I would recommend this to a friendDecent case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive already dropped it a few times and its held up great.
I would recommend this to a friend- Pros mentioned:ProtectionCons mentioned:Price
Not worth the money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You can easily find a case at a third of the price that offers this type of protection and more! Don't waste your money.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey TomT,
We're sorry to see that you're not feeling super confident in the value of this Pursuit series! While we certainly understand your apprehension, we truly feel that the cost is well worth the maximum protection, outstanding customer service, and limited lifetime warranty that all accompany the product. If you run into any future questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be thrilled to help out!
Best,
OtterBox Customer Service Team
Not the best Otterbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought the see through back would look cool, but it just looks full of little scratches. Also there is like no grip, it slips all over the place. I had a defender series on my old phone and wanted something slimmer. This case gives me no peace of mind bc three of the edges are only a millimeter higher than my screen. I had this same problem with the symmetry which I changed out for this one. I haven't even put myscreen protector on in fear that It would make my phone thicker than the case and the screen would def break if I dropped it just right
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there AngelRaquel,
We're so sorry to hear that this Pursuit series isn't exactly jiving well with your style! That case went through an extensive amount of testing to ensure that it would provide peak protection for your Galaxy S9, and it is intended to absorb the brunt of any impacts that would otherwise compromise your device. Occasionally, this means that the case exterior retains some aesthetic issues in order to keep your phone safe from the same fate. While the scratches shouldn't affect your protection, we would still love to get you into a brand-new OtterBox so that you can get back to sleek security A.S.A.P.! If this sounds like something that you would be interested in, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be happy to set up a warranty claim for you!
On the other hand, if you're searching for something with a bit more traction, we would suggest taking a peek at our Defender series. The Defender incorporates that familiar rubber silicone, which provides more grip. Feel free to check it out via the link below, and reach out to us if you have any further questions!
Best,
OtterBox Customer Service Team
Strong case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is awesome dropped my phone alot so perfect especially in construction
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Rims2014,
It's awesome to hear that this Pursuit series is keeping your Galaxy S9 safe and secure while you're on the job! We expect that it should continue to do so for a long time to come, but if you do happen to run into any further questions, please feel welcome to call our awesome Otters at 1-855-688-7269. They're always thrilled to help out!
Cheers,
OtterBox Customer Service Team
Useful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like that this case is see through, I had an otterbox defender for my old s6 and I forgot what the phone looked like because it completely covered and bulky. I dislike the edging as it feels weird in my hand. I also dont like the fact that it didnt come with a screen protector.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Summerandspring,
Although we're glad to hear that your Galaxy S9 is sitting pretty in this Pursuit series, we apologize that the case doesn't seem to be checking all of your boxes so far! The Pursuit is intentionally engineered without a built-in screen protector in order to maintain complete touch sensitivity with the display. We assure you, the unit still passed all of our extensive tests to ensure maximum drop protection!
If your heart is set on having a little extra peace of mind, we would suggest taking a look at our Alpha Glass screen protector, which is designed as the perfect companion for the Pursuit. Check it out via the link below, and call our friendly Otters at 1-855-688-7269 with any further questions!
https://www.bestbuy.com/site/otterbox-alpha-glass-screen-protector-for-samsung-galaxy-s9-clear/6219387.p?skuId=6219387
Best,
OtterBox Customer Service Team
A very poor buying experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The staff was poorly trained and it took 2.5 hours to complete the purchase. This was not the good service we have come to expect at Best Buy!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Punk,
We're truly sorry to hear that your purchasing experience didn't exactly go according to plan! This is certainly odd - as one of our most valuable retailers, we know that Best Buy typically has exceptional customer service. That being said, we apologize that this happened, and if you have any OtterBox-related questions going forward, our friendly Otters would love to help out. Simply give them a call at 1-855-688-7269, and they'll dive right in!
Best,
OtterBox Customer Service Team
No screen protector
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has no screen protection otterbox always has a great screen protector this does not it doesn't protect anything
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Consumer,
Our sincerest apologies for any confusion surrounding the screenless style of the Pursuit series! The Pursuit is intentionally designed to provide premium protection as well as complete display access. This ensures that the unit strikes the perfect balance between security and full device functionality. The Pursuit is extensively tested to meet our high standards of protection, and we're confident that it should keep your phone safe for a long time to come!
That being said, if you're looking for additional peace of mind, we would recommend checking out our Alpha Glass. This screen protector offers an extra layer of fortified security, and is specifically engineered to fit seamlessly with the Pursuit. Feel free to take a glance via the link below, and give our friendly Otters a call at 1-855-688-7269 with any questions!
https://www.bestbuy.com/site/otterbox-alpha-glass-screen-protector-for-samsung-galaxy-s9-clear/6219387.p?skuId=6219387
Sincerely,
OtterBox Customer Service Team