Customer Ratings & Reviews
- Model:
- 50513BBR
- SKU:
- 6196544
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers frequently mention the Pursuit Series Case's excellent protection and snug fit as major strengths. Many appreciate the case's high quality and ease of use, along with its attractive design and clear back. However, some customers find the price to be high and a few note that it adds some bulk. Overall, the positive feedback on protection and design outweighs the concerns about cost and size.
This summary was generated by AI based on customer reviews.
Great case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this case. So much better than the others. 5 stars
I would recommend this to a friendExcellent case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent case for a excellent phone highly recommended
I would recommend this to a friendWorks well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Items works as expected. Would recommend for anyone .
I would recommend this to a friendGreat case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and durable case , great protection for the phone
I would recommend this to a friendGreat protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.holds the phone tight and can see color from the back
I would recommend this to a friend- Cons mentioned:Price
Overpriced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Glad I got it on sale cause ain't no way I was paying 80bucks for it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, JAyC!
We're sorry to hear that your case isn't exactly what you were expecting. If there's something wrong with your case or something that would turn this into a 5-star experience, give us a ring at 1-855-688-7269, so one of our helpful CS Otters can assist you.
Happy Holidays,
OtterBox Customer Service Team
Must have for expensive phones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Durable case that's saved me a broken phone several times already. I just wish it came with a screen cover.
I would recommend this to a friendGood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, was always a lifeproof user before. I don't like how difficult it is to take it apart.
I would recommend this to a friendGood case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this case. It is very durable and lets my adorable purple s9 plus phone show.
I would recommend this to a friendIt's a good and sturdy product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like it, wish they would make one with a kick stand, but a good cover
I would recommend this to a friendBig improvement over last phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice improvement on phone w/video calling. Bixby a nice addition too.
I would recommend this to a friendGreat choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice case. Not as bulky as some of the other otterbox models.
I would recommend this to a friendGreat case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this case but it is hard to take off and put on.
I would recommend this to a friendWhat a pain
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is so difficult to put on and remove, guess that might be the purpose but I wish it had some kind of screen protection
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey moviemaniac1,
We apologize that you had some trouble installing the Pursuit series on your Galaxy S9+! Our cases are intentionally designed to hug their companion devices snugly so that the unit does not pop off randomly- we never want your phone to go unprotected! While this specific case is screenless, it is also our most protective design yet, and we're confident that it should keep your Galaxy S9+ safe and secure for a long time to come. If you have any additional questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be thrilled to further assist you!
Best,
OtterBox Customer Service Team
- Cons mentioned:Bulk
Too bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was too bulky, I prefer the Tech21 Pure clear case
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Daniel,
Our apologies that this Pursuit series ended up being a little too bulky for you! We did our best to streamline the case design as much as possible, but in the end, we were just too excited about the maximum phone protection that the unit provides. While the extra layers might seem bulky, we assure you that they are well worth it!
That being said, if you're still searching for a case that strikes the perfect balance between sleek and secure, we would recommend taking a peek at our Symmetry series. The Symmetry is our slimmest design, and might be right up your alley. Feel free to check it out via the link below, and call our friendly Otters at 1-855-688-7269 if you run into any questions!
https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-s9-black/6196558.p?skuId=6196558
Sincerely,
OtterBox Customer Service Team
Too bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This phone case is way too bulky. I got a much slimmer case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Daniel,
We're so sorry to hear that this Pursuit series was a bit too bulky for your comfort level, and that you ended up heading in a different direction! While the extra layers on the Pursuit do a lot in terms of added protection, we completely understand that sometimes, they can feel slightly cumbersome. For future reference, if you're searching for something that offers sleek security, we would suggest our Symmetry series. The Symmetry incorporates our slimmest design, but it still engineered to protect your phone! Please feel free to check it out via the link below, and give our friendly Otters a call at 1-855-688-7269 if you have any questions!
https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-s9-black/6196558.p?skuId=6196558
Best,
OtterBox Customer Service Team
- Pros mentioned:Fit, Protection
Great case, but....
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The pursuit case is perfect. BUT.... it doesn't come with a screen protector or belt clip which for $79.99 you'd think would be included. I had to spend another $30 or so for a screen shield. And.... the case is super slick; good for pocket carry but don't set it down or it will slide away, (car seat, dash, console, desk, table, etc.). There's space on the back for a rubber square or grip if Otterbox will pass that on to their developers. Otherwise, the case is excellent and does it's job. But for $80 bucks, come on. Make it perfect with a screen protector. I'll probably have to buy the Defender now but it is equally durable, has a beveled screen cover, rubberized texture to prevent slips and slides, and it comes with a belt clip.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there gunni,
We're sorry to learn that the Pursuit series doesn't incorporate all of the features that you were looking for! The Pursuit case is our most protective case yet, made so with PursuiTech technology, which provides a solid lining to insulate your device. The unit was engineered to provide the perfect balance of sleek security and device functionality, allowing for direct contact with your infinity display while keeping everything out of harm's way. While we certainly understand your apprehension towards the price point, we truly feel that the cost is well worth this maximum protection, as well as the limited lifetime warranty that comes along with the product. If you have any further questions or comments, please feel welcome to contact our friendly Otters at 1-855-688-7269, and they'll be thrilled to help out!
Sincerely,
OtterBox Customer Service Team
- Pros mentioned:Case quality
Great Case!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great case, only complaint is the clear back becomes filed with scratches easily. This case was used until the Lifeproof came out, but I never switched because it is that awesome. I have dropped my phone several times with no damage. Highly recommend.
I would recommend this to a friend - Pros mentioned:Ease of use
great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.easy on and off. love it the only thing it does not protect is the screen and that is fine with me.
I would recommend this to a friend So I dropped my phone...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My phone dropped on the trail and the damage absorbed the concrete damage and my phone prevailed any cracks...Good job making this product!
I would recommend this to a friend