Customer Ratings & Reviews
- Model:
- 51219BBR
- SKU:
- 6287814
to a friend
Customers are saying
Customers highly value the Pursuit Series Modular Case's excellent protection and quality, citing its sleek design and snug fit. However, some users experienced issues with the charging port cover's durability and ease of access, and a few found the case somewhat difficult to install and remove. While many appreciate the case's slim profile, others felt the price point was a bit high. The clear back, while aesthetically pleasing to some, was noted by others as prone to scratching.
This summary was generated by AI based on customer reviews.
Fits well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case in well built and easy to install, pretty pricey though
I would recommend this to a friendGood protection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have trusted this company for a number of products.
I would recommend this to a friendGreat case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very light and rugged, I would definitely recommend.
I would recommend this to a friendStrong Reliable Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great design and is just as durable as the rest!!!
I would recommend this to a friend- Cons mentioned:Charging port
Charging flap impossible to open
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case works great but impossible to open the bottom flap to charge the phone. Had to permanently remove.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Stndrdusre,
We're so sorry this Pursuit Series case isn't delivering the seamless interaction you were hoping for. New cases require a period of consistent use to 'break things in.' The charger port door can be stubborn at first but should warm up after a couple of weeks. We hope you give this another shot as it should be working seamlessly in practically no time at all. If this doesn't work, give us a call at 1-855-688-7269 and we'll dive in with some quick troubleshooting.
Best,
OtterBox Customer Service Team
Too Large
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although protective, the case does not allow for any add-ons to attach to the phone without a specialty adapter, ie the DJI OSMO pocket.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi lcruz101,
Sorry to hear that this Pursuit series isn't becoming best friends with one of your favorite adapters! Unfortunately, we are unable to test our cases with third-party accessories, so we cannot always guarantee 100% compatibility between the Pursuit and products from other companies. If you have any additional questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be glad to further assist you!
Kindly,
OtterBox Customer Service Team
very good case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.only problem is the plug cover cap has already broken off the case. It only lasted a couple of weeks.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that the port covers on your Pursuit Series case have already broken off! The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Feel free to reach out to our amazing Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
No screen protector
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why would you make a case to protect a phone that doesn’t come with protection for the screen? They used to.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Mark,
We're sorry to see that you're feeling let down by the Pursuit series! Historically, the Pursuit has never included any sort of built-in screen protection, but we completely understand why you might have been expecting one. Rest assured, this case went through an extensive amount of testing to ensure that it is ready to provide the best device security possible, and you'll even be able to enjoy direct access to your screen while it is being protected! If you have any further questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be more than happy to help out!
Best,
OtterBox Customer Service Team
Lanyard clip isn’t good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The plastic clip that hold the sting and lanyard together broke within 3 days, and the phone was not dropped during that time. I am very disappointed in that. The last case like this I had the lanyard last 6 months before it broke.
No, I would not recommend this to a friendIt’s O-K
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Liked this case but not fond on my phone screen being completely exposed. The back and sides of the case scratch rather easily from a drop. Wouldn’t buy again.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Kate!
We're sorry to hear about your disappointment with your Pursuit Series case. Keep in mind, that case is compatible with Amplify (excluding Edge2Edge) and Alpha Glass. We appreciate your feedback about the scratches on your case, and we'll be sure to get it passed up the ladder to our design team. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
- Cons mentioned:Charging port
Good case, just the charging port gets stuck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good case, just the charging port gets stuck....!!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Cris,
Sorry to hear that this charging port cover keeps 'sticking' around! The rubber features on a brand-new case can occasionally act a little stiff at first, after some consistent use, it should start to move more comfortably. If you have any additional questions or comments, please feel welcome to call our playful Otters at 1-855-688-7269. They love to take the plunge and help out!
Best,
OtterBox Customer Service Team
Nice Case, but...........
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone was dropped from approximately 4' flat on the back side and the back of the phone cracked like a spider web. I thought otter box cases were supposed to protect the phone from 6' drops. Not this one.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Jimmy.
We're sorry to hear about the damage to your phone. Our cases are designed to greatly reduce the risk of damage to your device, but there are still some variables that can't be predicted. Though we can't replace the phone, we're more than happy to get you a replacement OtterBox. Give us a call at 1-855-688-7269, and we can get your warranty claim started.
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Great case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This company makes great cases which really protect the phone well
I would recommend this to a friend