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Customer Ratings & Reviews

Your price for this item is $59.99

Customer reviews

Rating 4.7 out of 5 stars with 1516 reviews

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97%
would recommend
to a friend

Customers are saying

Customers consistently note the Defender Series Case offers excellent protection and a good fit for the Samsung Galaxy S5. Many appreciate its ease of use and the included screen protector, while some find it bulky or heavy. Positive feedback also highlights the case's quality, available colors, and grippy design, with some mentioning the convenient belt clip.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 1,516 reviews
  • Rated 2 out of 5 stars

    way over priced screen protector is cheap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product looks great in the box but once you get it out you realize how over priced it is. The screen protector is made of cheap plastic that easily becomes smudged. My case was cracked when I tried to report it I never heard back.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi RickRed,

      We’re sorry that your Defender is not working out. We are even more apologetic if you reported it directly to us and we never got back to you. We pride ourselves on creating great cases and providing outstanding customer service but it sounds like we fell short in your situation. Please contact our helpful Otters at 1-855-688-7269, and we will be happy to set you up with a warranty replacement for that damaged case. We can also give you some tips for dealing with smudges on the screen protector.

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I repurchase this case for my boyfriend in construction. The case does a great job at protecting the phone but the case takes a beating and needs to be replaced about twice a year.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi lisamarie16,

      That’s great that the Defender is doing its job and taking care of your boyfriend’s Galaxy S5! We do hope that once the case does get compromised in those grueling conditions that you are taking advantage of our warranty to replace it. If you ever need assistance with his OtterBox please feel free to give our helpful Otters a call at 1-855-419-7417.

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 5 out of 5 stars

    Solid construction

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this case for several years now. Very solid construction. Easy to clean. Protected my phone after many drops

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad I had the otter cover protection.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Standing on a roof having just answered a call, phone slipped out of my hand and landed 12' down on the customers deck. NO scratches, no damage!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saves me every time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I drop my phone with way too often. So when I got a smartphone this one was recommended to me. This has saved my phone at least 5 times a week.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent device, this is the third one of it's kind that I have purchased. Very dependable company and they stand by their products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tough case for Samsung phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really takes a beating and keeps the phone safe. Does not affect the operation and stays secure to the belt clip until you need it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would say the case is ok. It keeps everything together and keeps it from breaking if dropped. The rubber part of the case started coming apart pretty quickly though.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 1 out of 5 stars

    Horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What's the point of this case? No point in having a smartphone after putting it in this unmanageble case. Way to bulky too hard to open and interferes with every aspect of operation.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    otter box is good protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my changeover to my new samsung phone went very well. the associate that handled my purchase was very knowledgable and had few problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect case for my every day use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item. The price for this item was so reasonable that I wish I had several phones to buy several cases. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it! Great product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought less expensive versions of cell phone covers, to only have them break. This product is much better quality.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Safe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good case, just like every other thick case it sometimes seems like it covers the speaker you speak into but overall it's a good case. Nothing really to complain about.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    ok case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had many otterboxes for many different type phones. This is not their best case I've had very very cheaply made the plastic doesnt click together well. Doesn't cover the home button of my galaxy like it does for iPhone either, and the hole in the plastic for access to the home button Is very crooked making it look very cheap. I have Used otterboxes for a long and a little disappointed in the defender these days would have liked to see better quality for 50$ unfortunately not many cases to choose from unless you go to life proof or to otterboxes waterproof case which is the only reason I'm putting would recommend to friend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    super, hubby loves it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just brought hubby up to 21st century with his new phone, he loves it and I am so happy to see he is getting the most out of it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had ottorbox cases in the past and did not like them. They finally have a nice product that works well with my Samsung S5.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good solid case. I like the fact that its compact and can fit anywhere without being uncomfortable in the pocket.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool Look and Design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really thought this case will be bulky as it was on my previous devices but for the S5, it's not. I am quite surprised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for protecting my EXPENSIVE new Galaxy S5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using DEFENDER series Otter Boxes since I can remember. They continuously save my phone from frequent drops.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Good Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case provides protection that I need for my phone. The only issue that I have is that sometimes the volume control buttons are hard to push with the case on.

    I would recommend this to a friend