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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 601 reviews

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96%
would recommend
to a friend

Customers are saying

Customers commend the Symmetry Case for its excellent protection and sleek design, frequently praising its lightweight feel and ease of use. Many appreciate the case's snug fit and high-quality construction. However, some customers find the price point to be a bit high and note that the case's grip could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 601 reviews
  • Rated 2 out of 5 stars

    Utilitarian

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works but a bit ugly and utilitarian. There are better.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design

    Rated 2 out of 5 stars

    Decoration only

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not purchase this model again. Love the other otter box versions especially the commuter. This really doesn't offer much protection. It's only decoration.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi bbdshell58,

      Thanks for your candid feedback! We are sorry that the Symmetry is not meeting your expectations. We can assure you that it is more than just decoration and has gone through the same tests that our other style cases go through. If you have any questions please feel free to give our friendly Otters a call at 1-855-419-7417. We are happy to help!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    Nice color and look.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned it because it's shell was a little harder than I wanted.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Meh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found this in the store. My daughter broke her iPhone two weeks after getting this one. It looks good but not much in the way of protection.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there,

      We are truly sorry that your Daughter's iPhone 6 sustained an injury. We realize just how frustrating a damaged phone can be and completely understand your disappointment. Protecting your device is our highest purpose, and although we put extensive resources toward this end, we are unable to guarantee an incident-free outcome in every situation.

      Her phone is beyond the limitations of our warranty, however, we would very much like to offer you a new OtterBox case since it may have been compromised in the incident as well. Please feel free to reach out to our friendly Otters at 1-855-688-7269, and we can set this up for you.

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    I'll stick with Speck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never owned an otterbox before, after this one I won't be purchasing one again. The case pushed up my Zagg Luxe Glass Shield on the right side on the screen which then led the color part of the shield to get caught on something and it broke. So that was $45 down the drain.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I had the case for 3 weeks & the 1 time I drop it, my screen CRACKS! I return it & I ended up getting store credit & again I was HIGHLY UPSET even more!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Grip

    Rated 5 out of 5 stars

    Great case but slippery

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm notorious for breaking every phone and case i own, but I've managed to do neither with this case. I really like it but my only complaint is it's a little slippery, but other than that, it's really nice.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great Case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case was picked out because that back is clear. So you can see the beautiful rose color of the new iPhone. I have dropped the phone several times and no issues!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Great protection, not bulky

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant on purchasing the product because of the otter box reputation of being bulky. Glad to say I'm satisfied with it, very sleek with the trusted protection that otter box has

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great iPhone cover

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the clear shell with the black trim. It reveals the iPhone color and adds a little accent to the side. And it's an Otter Box so you get the drop protection. A little expensive, but worth the investment to protect the iPhone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product I have dropped my iPhone so many times and have not had a problem yet with breaking (knock on wood). However I am pretty bummed the rubber part around the edge is coming off the hard case. At the bottom and by the volume buttons. Other than that pretty good case!

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Otter Box

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a ton of advice to get one of these after I bought my Iphone. I really like it so far. It's not too bulky for me, which is what most people said.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Durable case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I drop my phone all the time! On the pavement, carpet...my face :/ It's protected my brand new phone without a problem.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Perfect for the 6S

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect case for the 6S, Have several cases and always go back to this one. Fit both my old iPhone 6 and my 6S perfectly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product for the price!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The colors are limited but the product itself is great!! For the price point, when most the other otterbox cases are $40, this one is a great investment!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfect. No complaints. Only thing I had to purchase a better screen protector

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Durable but power button is blocked

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is durable and has held up great against a few falls, but the power and volume buttons are really hard to press through the case evan after a year. I have two ballistic cases that I've used and they are just as durable and the buttons are easy to press. Good case but they need to fix the material covering the buttons.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Bob,

      Thanks for your feedback! We are sorry that the control buttons on this Symmetry case are being difficult. We truly wish that you would have reached out to us at the first sign of trouble as what you are experiencing is not typical.

      Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement lined up in practically no time at all!

      Best,
      OtterBox Customer Service Team otterbox

  • Cons mentioned:
    Grip

    Rated 1 out of 5 stars

    Heavy case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not satisfied with this case at all. It added a significant amount of weight to the phone and has a very slippery back. It drops out of my hand quite often. Basically, I'm not waiting for a speck case with a design that I like comes out.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Kidz,

      We’re sorry that the Symmetry is not working out for you. It is an interesting challenge engineering a case that is not bulky but will still protect your phone. As far as it being slippery, we were going for a smooth material that would make for easy access from pockets and such. If you ever have any Otter questions or concerns, don't hesitate to give us a call at 1-855-688-7269 - we're always happy to help!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Fit

    Rated 3 out of 5 stars

    Otterbox more like platypusbox

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Covers my phone well. Got it cause I need a slim case. Dropped once, scratched and cracked my protective screen

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Otter case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent case, does what its intended to do. Not the best protection, good enough for what I need it for.

    I would recommend this to a friend