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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 345 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers value the excellent protection and snug fit offered by the Symmetry Clear Series case. Many appreciate the case's design and high-quality construction, noting its ease of use and lightweight nature. However, some find the case slippery and others mention concerns about button responsiveness and the price point. Overall, the positive feedback on protection and fit outweighs the negative comments regarding grip and cost.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 345 reviews
  • Rated 5 out of 5 stars

    Lol

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this for almost a year and it’s still going strong l!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great iPhone 12 pro case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone case is a little difficult to put on. I feel like I have to jam my phone in there but once placed it protects it well! Really cute too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simply gorgeous

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it makes my phone look very feminine and shows phone color

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use, Fit

    Rated 5 out of 5 stars

    OtterBox Case for iPhone 12 6.1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked the unique design and coming from a long trusted and proven company that makes these types of products, had no worries that OtterBox would protect my new investment. Was very easy to install - basically just snaps in place fitting to the iPhone 12 6.1 snuggly. Smudges are easy to remove via a cloth swipe. In my opinion the OtterBox is worth the price. I’m glad I ventured past the commuter and or defender lines and this time choose a design from their symmetry line. I am very pleased thus far!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Very Nice - Definitely Recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight, allows my blue phone to show through, simple, and effective. Great bumpers without being too bulky - I can still fit the phone in my back jeans pocket. Not too difficult to remove so the phone can be cleaned. Would definitely purchase again.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Design, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lovely case sleek, strong built, great quality. Doesn’t make your phone bulky.

    I would recommend this to a friend
  • Cons mentioned:
    Feel, Grip

    Rated 4 out of 5 stars

    Meh

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too slippery and the feel just isn’t what I would like. Holds too much oily prints

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Power button

    Rated 4 out of 5 stars

    Recommended. But check the button operation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit, and having this case series on previous phones, I know it protects well. The problem with this one seems to be with the button cover. More specifically, the buttons (esp the the right side) are very difficult to press. This has been a challenge for sure.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfectly ! And it’s not bulky. The clear case looks good on my phone. I was afraid it would show dirt but so far it still looks brand new !

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use, Protection

    Rated 5 out of 5 stars

    Iphone phone case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the design. Its fashionable and brings great protections to my phone. Super easy to put on and take off. It does not gets scratch and/or dirty.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Perfect case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light but protective. Easy to put on and doesn’t interfere with phone’s buttons or opening for charging cord.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good Quality

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this case for my wife. It has saved us a few screen cracks.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Nice case

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case. Holds up well and looks good on my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Protection

    Rated 4 out of 5 stars

    Pretty yet protective

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is exactly the design/ aesthetic I was looking for in a new case for my iPhone 12 Pro. I was quite unsatisfied with other places I had tried before Best Buy since the gold color also limits a lot of the case options, as a lot of things clash with it. But this design is perfect, feminine- yet protective. My only peeve with it is the difficulty to get off and on. Other than that it’s great!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Fit, Protection

    Rated 5 out of 5 stars

    Nice case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good solid case. Good protection. Perfect fit. Stylish.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Feel, Power button

    Rated 3 out of 5 stars

    Good case but...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good quality product as like most Otterbox cases. Fits the iPhone 12 well. My complaints though are the back feels slippery to me and that buttons didn’t have any tactical feel when pushed and for those reasons I exchanged for a different case

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, Brett!

      We're sorry to hear about your disappointment with your Symmetry Series Clear case! We appreciate your feedback about the feel of the case and buttons, and we'll be sure to get it passed up the ladder to our design team. We hope you choose ti give OtterBox another chance in the future!

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Design, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Quality case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable protection and attractive style; not bulky

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Durable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install, very difficult to take off but overall very protective. I have a tendency to drop my phone and I was worried about the lack of protection on this case but they took the time to ensure me that it would work and prove it to me. I have dropped my phone since then and it proved to work well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good protective case

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good standard product with solid impact protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Grip

    Rated 5 out of 5 stars

    Very nice, durable, and comfortable.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve very happy with this case. It’s not too bulky, nor too grippy. It feels just right in my hands and pockets. I’ve dropped my phone a couple times on the road and sidewalk and it didn’t even scratch or chip the case. Definitely recommend.

    I would recommend this to a friend
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